I'm really angry at my Z10. Everything has been nothing short of amazing we have such a bond my wife is now threatning to leave us. Lastnight was watching tv commercial break look down at Z10 random reboot stuck at 95% 2hrs pass 97% this isn't right took battery out hour later put back in NOTHING strange I said go for power nothing! Maybe dead battery charged all night morning comes NOTHING !!!! then corner of my eye I see red led blink. After nothing happened pressed power again and red led blinks twice. Hmm something similar happened to my playbook I recall I just had to reload os and back in business. Grabbed sync cable to laptop and lappy wouldnt pick it up nothing at all I get really nervous at this point.
Head to Telus store at yorkdale mall explain what happened rep guy my age mid 20s (just looking at him I knew he was new or didn't know much at all) so he says o yeah this happenes to so and so customer same problem os just needs to reload let me ask our blackberry guy here pull guy aside comes foward yah os just needs to reload I can help you out walk around the mall I'm open at 2pm (its 11:30am) I heckled and said I think there's more to it can I just get a new one or send it in? Telus bb guy says you could go home and do it yourself if your not far don't use link doesnt work go to bb site and dobweb update should recognize it reload and your set. Hesitant as **** and doubtfull I fell for it not to spend a day more away from my white z10. Go home try NOTHING.
now angry more than before because just knowing I knew more than these idiots i fell for it. Back at yorkdale same guy that first helped me look at him said it didn't work told you there was more to it. Gets good here, "it should have worked" trying to stay out of jail I huffed and said just send it in I tried didn't happen I know what I'm doing I'm very familiar with bb devices send it in. "Okay alright"
Sign paper work tells me to keep battery and bat door I'm like why? What it battery is faulty? "It rarely is". I now had changed into all shades of red and I'm not light skinned. Gives me a loaner phone. Hands me some droid phone me being 10 steps ahead ask him so you think this is going to work with my "Micro SIM" from my Z10. Give me a blank stare. Grabs phone sorry ill be back. At this point I'm so mad I'm now laughing and customers are looking at me like I'm drugged. Rep comes back with a HTC ONE s I ask yyou really didn't have an older blackberry atleast? "Oh I didn't think you'd want a blackberry again" I burst into laughter he's nervously laughing then says ill go check...comes back sorry no bb. At this point I want a phone and get out fast. Btw loaner phone cost $150.00 security deposit fully refundable. So looks at HTC ONE S (2yrs + on market) says I think you'll like this phone better anyway! I said I'm sure i know more about this year old phone than you do, and you say its better than this just over month old tech? FINALLY aware that I'm insulted infuriated and had called all his lies and inexperience and lack of device/platform knowledge has not an appology but a sleek to offer. He gives me receipt and my face full of contempt says to me I'd transfer your contacts but phone wont boot. I say no problem I copied my phonebook to sim old habit I never left. He says with amazement "you can do that on the z10?" My final piece I said to him you have absaloutely no idea what you are saying or doing. You need to brush up on these products you are selling and some more customer experience training will go a long way with you.
Take my garbage loaner of the desk and walk off. Each stride accompanied by a thunderous applause from equally frustrated customers at Yorkdale Mall Telus Store.