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  1. Milun_D's Avatar
    CrackBerry Newbie

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    1 Posts
    Thread AuthorThread Author   #1  

    Thumbs up z10 error: www.bberror.com/bb10-0015

    Dear all,

    I started a security wipe on my Z10 and after 8 hours it still wasn't complete, I looked it up and it said it can take quite a long time so I didn't think much of it and let it continue over night. When I woke up the following error was displayed on the screen:

    BlackBerry 10 OS error codes - US

    I opened the site and it advised me to reload the device software. I opened bb link and tried to reload the software and link gives me the following error "An error has occured while downloading software for your device. Please verify your internet connection or try again later, if the problem persists."

    I tried disabling the firewall and antivirus in case one of them was preventing link from accessing the internet but it didn't work.

    Any ideas on what I could try? It would be much appreciated
  2. Richard Buckley's Avatar
    CrackBerry Master

    Posts
    1,398 Posts
    #2  

    Default

    I solved this problem with my Z10 by using an autoloader for a leak. You could also use an auto loader for a developer release. Then link should be able to install the latest release from your carrier. This assumes that the problem is a corrupted file system. If you have a hardware memory error you will need to exchange your phone.

    Posted via CB10
  3. sid89's Avatar
    CrackBerry User

    Posts
    51 Posts
    #3  

    Default

    I had the same error code on my phone out of the blue and it happened 2 days after 10.2 OTA vodafone India update. I had to re install the Os through BlackBerry Link and now it's working fine.

    Posted via CB10
  4. Arlene Pajares's Avatar
    CrackBerry Newbie

    Posts
    1 Posts
    #4  

    Default

    my blackberry z10 is not opening..when i open it only www.bberror/bb10-0015 i can see to my z10 what can i do?please help me
  5. #5  

    Default

    Quote Originally Posted by Arlene Pajares View Post
    my blackberry z10 is not opening..when i open it only www.bberror/bb10-0015 i can see to my z10 what can i do?please help me
    If you have the BB link software, unplug the phone from the usb. Run Link. Plug in the cable and see if you get an option to reload.

    Or you can go to the OS subforum here on Crackberry and find an Autoloader for the OS you need or even run the Autoloader for a Leak (which is what I did when my would not respond).

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