1. Paul Mndima's Avatar
    I was charging my Z10 last night on a PC, suddenly it went off and restarted. Before it finished the process, it went off again and restarted again. i have tried to;
    1. take out a battery for a moment and put it back again - only turns on and goes back off and repeat the problem.
    2. I also tried to reload the OS - No luck, wont even turn on.
    3. i tried 1 and 2 while in the office, went back home and used a charger, it turned on and the battery was 0%, it didn't show any sign of moving even to 1%. after few minutes unused, the phone went off again. now it doesn't turn on unless on a charger and will go off few minutes if its not used and suddenly goes off if i unplug the charger.

    Now i have only one option remaining, to replace the battery. i have found a solution from http://forums.crackberry.com/blackberry-z10-f254/z10-died-charge-red-light-bb-logo-restarts-913991/

    Before i go for a 22$ battery is there anything else i can do?
    04-19-15 12:18 PM
  2. pyBerry's Avatar
    Try powering it up on the mains charger with a battery.

    Posted via CB10 from BlackBerry Passport
    04-19-15 12:27 PM
  3. yngvarrsen24's Avatar
    Just give it charge to 1% from a charger. Be patience, it will take about 2-3 minutes. I had that issue a lot of times.
    04-19-15 12:32 PM
  4. goodayeh's Avatar
    If the battery was not strong enough to power up the phone , it could be stuck in a loop.
    In this state , it will not charge the battery.
    Try inserting another charged battery to start it.
    At this point you can use your own battery and it will charge it.
    ( once out of loop you can also reload OS - you don't need battery in if using link )
    Paul Mndima likes this.
    04-19-15 01:11 PM
  5. shrirang44's Avatar
    Had same issue couple of days before, after 10-12 restarts, used a lumia's charger and all went fine.
    Suggest to try this once.

    Posted via CB10
    04-20-15 03:15 AM
  6. scrannel's Avatar
    As an FWIW... I bought a Z10 when they were intro'd in the US and that OEM charger output was 750mA. A few months ago bought one from Shop BBerry and that OEM charger outputs 850mA.
    04-20-15 10:04 AM
  7. Paul Mndima's Avatar
    Had bought a new Battery, problem gone!
    04-25-15 05:37 AM
  8. Paul Mndima's Avatar
    If the battery was not strong enough to power up the phone , it could be stuck in a loop.
    In this state , it will not charge the battery.
    Try inserting another charged battery to start it.
    At this point you can use your own battery and it will charge it.
    ( once out of loop you can also reload OS - you don't need battery in if using link )
    will try that though i have a new one already. if it works, then i have two now.
    04-25-15 05:38 AM
  9. goodayeh's Avatar
    Great to hear , it worked for you !

    With the Z10 , having extra batteries is a must !

    For the future avoid having it discharge completely. When you see the battery is low just replace with another battery.

    (BTW , a independent battery charger is also a good investment. )

    Good luck.
    Have a great week end !
    04-25-15 05:52 AM
  10. jberb1984's Avatar
    My Z10 died while charging, what do I do?-img_20150425_142737.jpg

    Under $20 invested. 2-3 battery swaps a day but no other power issues.

    Posted via CB10
    04-25-15 01:28 PM
  11. goodayeh's Avatar
    Click image for larger version. 

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    Under $20 invested. 2-3 battery swaps a day but no other power issues.

    Posted via CB10
    Holy Crap !!!

    I guess you 're a power user ?!

    I can usually do a day on a battery !
    04-25-15 01:34 PM
  12. jberb1984's Avatar
    All day on a Z10?? That's pretty impressive. I usually get 4-5hrs.

    Posted via CB10
    04-25-15 05:25 PM

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