1. diruocco's Avatar
    I got a Z10 that when you open the browser it never finishes to load the page. I called Telus and they they told me that since I updated to 10.1 the APN has been disabled and it's an ongoing issue that is going on. I have my doubts however. Does anyone have the same problem?

    Posted via CB10
    05-17-13 09:57 AM
  2. sonicwheeler's Avatar
    have you rebooted the phone?

    do you have the little BB symbol on the top right?

    does it work with wifi?

    have you turned off and then on again data services?
    05-17-13 10:03 AM
  3. diruocco's Avatar
    Wifi does not work. Tried to reboot and also tried turning off and on data. And there is the blackberry symbol.

    Posted via CB10
    05-17-13 10:21 AM
  4. sonicwheeler's Avatar
    so your other stuff works? like CB10? but not the browser? can you give me a screen shot of the APN Screen?
    05-17-13 10:24 AM
  5. diruocco's Avatar
    Z10 browser not responding (Telus)-img_00000184.jpg
    This is what it looks like.. Hold up for the APN
    05-17-13 10:35 AM
  6. diruocco's Avatar
    and yes the other stuff works. Even BBM works.
    05-17-13 10:36 AM
  7. diruocco's Avatar
    Z10 browser not responding (Telus)-img_00000185.jpg
    Here's the apn. It's weird that it'd all greyed out

    Posted via CB10
    05-17-13 10:48 AM
  8. Ecm's Avatar
    The APN setting has always been grayed out on my device. I'm running the OS 10.1 leak, and have no issues at all. The browser is faster, in fact. I'm also on Telus.
    05-17-13 10:54 AM
  9. sonicwheeler's Avatar
    your browser screenshot is all messed up can you send a new one
    05-17-13 11:13 AM
  10. sonicwheeler's Avatar
    my apn is all greyed out too. so no biggie
    05-17-13 11:15 AM
  11. polgara59's Avatar
    I'm on Telus, running the official 10.1 update and my browser is fine, with and without wifi.
    sonicwheeler likes this.
    05-17-13 11:37 AM
  12. diruocco's Avatar
    so should I reload the OS?
    05-17-13 04:15 PM
  13. polgara59's Avatar
    Can't hurt! Good luck!

    Posted via CB10
    05-17-13 05:52 PM
  14. bbqkid8's Avatar
    I'm on Telus, running the official 10.1 update and my browser is fine, with and without wifi.
    I'm on Telus too and have no problems. Hope you find a solution. Sounds like an isolated incident.

    Posted via CB10
    05-17-13 05:55 PM
  15. developit's Avatar
    Whay web page are you loading? Any page?
    05-17-13 05:58 PM
  16. Alain_A's Avatar
    I got a Z10 that when you open the browser it never finishes to load the page. I called Telus and they they told me that since I updated to 10.1 the APN has been disabled and it's an ongoing issue that is going on. I have my doubts however. Does anyone have the same problem?

    Posted via CB10
    what are you talking about mine works good
    05-17-13 06:05 PM
  17. Alain_A's Avatar
    Click image for larger version. 

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    Here's the apn. It's weird that it'd all greyed out

    Posted via CB10
    apn always been that way from day 1 on 10.0
    05-17-13 06:07 PM
  18. BadGoliath42's Avatar
    I would reload the OS if I were you. It's not such a big deal, and doesn't take time if you do save and restore your backup.

    By the way, also on Telus 10.1 and everything's fine. APN is the same as you.

    Posted via CB10
    05-17-13 06:11 PM
  19. ex2k's Avatar
    It's happening to me too!!

    I'm on telus too.

    This is what i noticed.

    The browser homepage was set to google.ca - was working fine after upgrade to 10.1 for about 2 days. This afternoon i cleared the cache and cookies in the browser, after that i noticed when i opened my browser google would load but would freeze. i couldnt do anything i couldnt search for anything, if i typed in another address and hit go it would just sit there. Also if i brought up my book marks it wouldnt go to them but would display my bookmarks list.

    So what i did was i changed my homepage to bing.ca to test and cleared the search providers. Bing loaded up fine and browser was back to normal i was able to go to other pages.

    Once i went to google again in the browser, BOOM it froze again????

    It happens only when i go to google. Once i hit google i cant go anywhere else, i have to close my browser and reopen it to get browser to work. Cant search for anything in google at all.

    Anyone else with 10.1 on Telus willing to clear there cache, cookies etc and try it?
    AsianStorm and dantr0nz like this.
    05-17-13 08:14 PM
  20. Ecm's Avatar
    Just did so � no problems here. Z10STL100-3/10.1.0.1762. On Telus.
    05-17-13 08:34 PM
  21. dexter's Avatar
    Seems weird. I am with Telus and updated to 10.1.0.273 and I can change the APN settings now. I am in Orlando using a Roam Mobility card and receiving data with no problems. I have cleared my cache, and I am still able to get to google.ca. Sorry I couldn't be any help.

    Posted via CB10
    05-17-13 11:47 PM
  22. developit's Avatar
    Sounds like your applicationCache entry for google.ca is borked.

    1. Clear all data from the browser settings.

    2. Load this url:
    http://www.google.ca/?t

    That should hopefully trigger the browser to update the cache manifest.

    Posted via CB10
    05-17-13 11:57 PM
  23. ezapper2's Avatar
    I think I had the same issue on rogers. It resolved itself over night.

    Posted via CB10 on Z10
    05-18-13 12:09 AM
  24. FirstBerry101's Avatar
    Wifi works for me. Data does not without wifi. Called Telus same thing the apn was disabled with 10.1

    Posted via CB10
    05-18-13 10:34 AM
  25. ex2k's Avatar
    Mine still is not working.

    It appears to happen on 3 sites ive seen so far.

    1. Facebook
    2. Google
    3. CNN

    I'm sure there are alot more that i havent found. This all started after upgrading to 10.1 and doing a clear of the cache+cookies.
    05-18-13 11:12 AM
62 123

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