03-12-14 12:11 PM
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  1. daniel_gh's Avatar
    daniel_gh
    I have a strange problem with my Z10, STL100-2, OS10.2.1.2141
    I have two Bluetooth headsets. One Blackberry HS-250 and one Plantronics Voyager Legend.
    Both connect and pair very well to Z10 (individually), but with both I have the same problem : I can hear very well during a conversation but I cannot be heard.
    Who is calling me is telling me there is a big noise & cannot understand what I am talking.
    I notice that if I keep the phone very close to the headset, within 5...10 cm, everything is crystal clear : voice is clear, no noise in the background.
    If distance between headset & phone is bigger, background noise is coming and my call partner cannot understand & hear what I am talking.
    This "distance" problem has no influence on what I hear in the headset. Within the limits of 5...10 meters (usual for BT headsets) I can hear crystal clear what my call partner is saying...
    Where is the problem ? BT/hardware problems on my Z10 ? Software (radio) problems ?
    I am really confused and don't know what to do.
    03-12-14 05:23 AM
  2. niss63's Avatar
    niss63
    Not sure where the problem is, but I have the Legend and it is working ok for me. Z10STL100-3/10.2.1.1925

    You might try reinstalling the OS, if this has been happening since the update.

    Posted via CB10
    03-12-14 06:23 AM
  3. daniel_gh's Avatar
    daniel_gh
    No idea about OS influence.
    Did not use bluetooth headsets before.
    Both devices I have mentioned above are new.
    03-12-14 07:22 AM
  4. FF22's Avatar
    FF22
    Ambassador
    down,oad the free blackberry virtual expert and run its bt tests. it might be hardware but I would think it would not transmit well in either direction if hardware
    03-12-14 09:53 AM
  5. kfehling's Avatar
    kfehling
    I have the exact same problem and have had it since 1925. I believe that was the last software version that allowed bluetooth to work properly for me. Very frustrating as I am on my phone all day and need the BT to work but the other features of 2141 compel me to stick with this version. I am hoping (and keep hoping) that the next update will address it.

    Kurt
    03-12-14 11:49 AM
  6. daniel_gh's Avatar
    daniel_gh
    Originally Posted by F2
    down,oad the free blackberry virtual expert and run its bt tests. it might be hardware but I would think it would not transmit well in either direction if hardware
    Tried this option as well but reports do not show any problem.
    03-12-14 12:11 PM
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