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  1. CatlinFD's Avatar
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    Thread AuthorThread Author   #1  

    Default Z10 becomes USELESS if you even crack a small section of screen

    Z10 fell on the floor at the height of about a foot onto marble floor screen down. Superficial spider crack at the very bottom of the LCD. I thought to myself "sure, not a problem, doesn't really effect viewing of the screen"

    WRONG.


    The touchscreen is completely unresponsive so now I have a $700 brick. I cracked an HTC 100x worse and the thing still worked perfectly. Way to go BlackBerry, create a POS that is rendered useless if you damage it the slightest. What happened to BlackBerry being durable and can cop abuse which is what the brand is well known for? WELL NOT ANYMORE.
    BlackBerry History: 8220 > 9800 > 9810 > 9900 > DevAlpha A > Z10 > Z30
  2. naviwilliams's Avatar
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    #2  

    Default

    Sorry to hear that. Do you have any carrier insurance or anything? That would limit your out of pocket...
  3. CatlinFD's Avatar
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    Thread AuthorThread Author   #3  

    Default

    Of course BlackBerry doesn't offer any sort of fee-paying repair service AFAIK. Just looked at eBay... $200 for a new screen and that's before costs of having someone replace it for you ($60? $80? $100? $120?)

    For the same price Apple will replace your damaged iPhone with a whole new refurbished phone.............
    BlackBerry History: 8220 > 9800 > 9810 > 9900 > DevAlpha A > Z10 > Z30
  4. BigwhiteUK's Avatar
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    #4  

    Default

    Not blackberry's fault you dropped it! Unfortunately the way they have constructed the screen, all in one, means any crack requires whole new screen/digitiser replacement! Expensive and hard to come by. By all accounts eat enough to replace. I do feel for you, and I'd would be angry, but not at blackberry, but at my self for not using a case and screen protector!

    Posted via CB10
    9300, 9900, Z10, Z30 . PlayBook 64GB. Nexus 7 v2 Kit Kat
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  5. R Field's Avatar
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    #5  

    Default

    Screen repairs are expensive but you can replace the screen for $200. iphones aren't durable either. My brother had a small crack which turned into cracking the entire screen. Sorry to hear it dropped on its face though that sucks. I've dropped mine several times without it breaking. Next time see if you can get insurance on your phone in case of damage. Rogers up here offers it not sure what carrier you are with however.


    Z10 becomes USELESS if you even crack a small section of screen-img_00000149.jpg

    CB10- BlackBerry Z10
    BlackBerry Z30 10.3.1.821 - BBM Channel: C0006E212 - BlackBerry | Sports | Tech
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  6. KnifeEdge25's Avatar
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    #6  

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    See if there are some guides on the net that can help you replace it yourself. Just a thought. Sorry for your loss.

    Posted via CB10
  7. CatlinFD's Avatar
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    Thread AuthorThread Author   #7  

    Default

    Quote Originally Posted by BigwhiteUK View Post
    Not blackberry's fault you dropped it! Unfortunately the way they have constructed the screen, all in one, means any crack requires whole new screen/digitiser replacement! Expensive and hard to come by. By all accounts eat enough to replace. I do feel for you, and I'd would be angry, but not at blackberry, but at my self for not using a case and screen protector!

    Posted via CB10
    It's BlackBerry's fault for the shocking build construction and the lack of after sales support and repair services. And lets be realistic, a flimsy little screen protector isn't gonna stop an impact crack. Get real.
    BlackBerry History: 8220 > 9800 > 9810 > 9900 > DevAlpha A > Z10 > Z30
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  8. #8  

    Default

    Like mentioned the screen and digitizer are all one i think so if you crack the screen it breaks the phone pretty much. I really am not sure why they did it that way but it is what it is. Good luck to you whatever option you decide to take for replacement
    ~Matt
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  9. R Field's Avatar
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    #9  

    Default

    Try clearplex its able to be impact resistant and it will also stop a 9mm bullet without damaging the phone.

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  10. CatlinFD's Avatar
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    Thread AuthorThread Author   #10  

    Default

    Quote Originally Posted by R Field View Post
    Screen repairs are expensive but you can replace the screen for $200. iphones aren't durable either. My brother had a small crack which turned into cracking the entire screen. Sorry to hear it dropped on its face though that sucks. I've dropped mine several times without it breaking. Next time see if you can get insurance on your phone in case of damage. Rogers up here offers it not sure what carrier you are with however.
    How do I know which screen to buy? Theres different models. My phone is STL002 so would it be screen 002?
    BlackBerry History: 8220 > 9800 > 9810 > 9900 > DevAlpha A > Z10 > Z30
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  11. R Field's Avatar
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    #11  

    Default



    CB10- BlackBerry Z10
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  12. #12  

    Default

    It has to do with the way the display is made. The digitizer is fused right to the glass which lets them put the display right under the glass, making the device a little thinner and giving the appearance of the display being right under the glass (as opposed to having the space between the glass and display).

    IMO any device with glass making up most of its front is going to be somewhat fragile. One of the first things I did after licking up the Z10 was pickup a case and get coverage from Asurion for it.
    Retired: 8703, 8130, 8330, 9630, 9800, 9900, PlayBook
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  13. R Field's Avatar
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    #13  

    Default

    Etradesupply carries the z10 lcd screens. I'm not sure if there is any difference between screens in the model numbers but someone else may be able to clear that up for you.

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  14. CatlinFD's Avatar
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    Thread AuthorThread Author   #14  

    Default

    Quote Originally Posted by R Field View Post
    Etradesupply carries the z10 lcd screens. I'm not sure if there is any difference between screens in the model numbers but someone else may be able to clear that up for you.

    CB10- BlackBerry Z10
    On 9900, if you put the wrong model in your phone, the LCD wouldn't work. You had to tear the phone apart (which is very easy on 9900 as I have done it) and look at the back of the LCD to figure out what model you need.
    BlackBerry History: 8220 > 9800 > 9810 > 9900 > DevAlpha A > Z10 > Z30
  15. CatlinFD's Avatar
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    Thread AuthorThread Author   #15  

    Default

    Is there a way to transfer my data BACK to my 9900 from Z10 ? So I can read my unread text messages LOL
    BlackBerry History: 8220 > 9800 > 9810 > 9900 > DevAlpha A > Z10 > Z30
  16. IgotsThis's Avatar
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    #16  

    Default

    Clear plex looks freaking sweet, definitely gonna grab one next week.

    Posted via CB10
  17. abdallahk's Avatar
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    #17  

    Default

    Not Blackberry's fault you dropped it face first onto a marble floor.

    End of discussion

    Posted via my Z10 WITH A Working Screen
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  18. CatlinFD's Avatar
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    Thread AuthorThread Author   #18  

    Default

    Quote Originally Posted by abdallahk View Post
    Not Blackberry's fault you dropped it face first onto a marble floor.

    End of discussion

    Posted via my Z10 WITH A Working Screen
    Don't worry, I think I'll get a iPhone for the first time in my life because you know their screens are cheap to replace, a crack wont render the phone a brick and they offer reasonable repair services.
    BlackBerry History: 8220 > 9800 > 9810 > 9900 > DevAlpha A > Z10 > Z30
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  19. dj_matty_s's Avatar
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    #19  

    Default

    Quote Originally Posted by CatlinFD View Post
    Is there a way to transfer my data BACK to my 9900 from Z10 ? So I can read my unread text messages LOL
    You get one restore from a legacy device via BlackBerry Protect. Might be a good idea to use it.

    Posted via CB10
  20. Jakob Greve's Avatar
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    #20  

    Default

    Know issue, which is why Z10 is not a childs phone, but sad to hear we all need a gorilla once in a while i guess
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  21. BigwhiteUK's Avatar
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    #21  

    Default

    Lots of tear down videos on YouTube, take the back off the phone and check if any serial numbers match the screens advertised.

    Posted via CB10
    9300, 9900, Z10, Z30 . PlayBook 64GB. Nexus 7 v2 Kit Kat
  22. masterscarhead1's Avatar
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    #22  

    Default

    The more high end the device, the more delicate the parts. BB chose this design for the screen because they wanted the screen to be thinner. You can't blame them for you breaking your phone.
    Sure, it's not the most durable of screens, but with normal wear and tear, it shouldn't be a problem. They've tried drop tests on the phone, and the screen is still working.
    We don't need people in this community to bash BlackBerry because they themselves don't know how to protect their phones. Honestly, you posting this here isn't doing you any good, so don't bother
  23. CatlinFD's Avatar
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    Thread AuthorThread Author   #23  

    Default

    Quote Originally Posted by BigwhiteUK View Post
    Lots of tear down videos on YouTube, take the back off the phone and check if any serial numbers match the screens advertised.

    Posted via CB10
    Might as well. I got nothing to lose. It's already an expensive paperweight.
    BlackBerry History: 8220 > 9800 > 9810 > 9900 > DevAlpha A > Z10 > Z30
  24. BB10fanatic's Avatar
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    #24  

    Default

    Quote Originally Posted by Jakob Greve View Post
    Know issue, which is why Z10 is not a childs phone, but sad to hear we all need a gorilla once in a while i guess
    I love the thoughtful design of the Z10 but wondered why they didn't go the gorilla glass route, seemed like a no brainer.
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  25. lynxs_claw's Avatar
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    #25  

    Default

    Picture please and video if you don't mind. Would like to see how much damage and location causes the phone to be rendered useless
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