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  1. jfvancouver's Avatar
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    Thread AuthorThread Author   #1  

    Default Z10 battery overheating and quick discharge

    Does anyne had an experience with Z10 battery overheating and not holding charge? Is it a faulty battery or the unit?
  2. centurionPizza's Avatar
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    #2  

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    Neither, my battery worked great the first week, and now I can't use the dammed thing for longer than 4 hours. I am on the verge of placing it on my desk as a paper weight

    Posted via CB10
    guozhongyan likes this.
  3. cuek80's Avatar
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    #3  

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    please send your z10 to me, I ll find u a beautifull (and heavier) paper weight in return.
    did you guys updated the OS btw?
    my z10 battery become hot only when I play animated games, such as beach buggy blitz.

    Quote Originally Posted by centurionPizza View Post
    Neither, my battery worked great the first week, and now I can't use the dammed thing for longer than 4 hours. I am on the verge of placing it on my desk as a paper weight

    Posted via CB10
  4. homl's Avatar
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    #4  

    Default

    Quote Originally Posted by jfvancouver View Post
    Does anyne had an experience with Z10 battery overheating and not holding charge? Is it a faulty battery or the unit?
    If it is the left side of the phone that is warm, that means the CPU/networking portion of the phone is working hard. They can use a lot of power if your cellular or WiFi signal strength is poor; or running CPU intensive applications, like video, GPS, games, downloading, etc.
  5. centurionPizza's Avatar
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    #5  

    Default

    I am on the latest software. My phone also randomly gets hot. No Wifi use and no LTE powered

    Posted via CB10
  6. homl's Avatar
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    #6  

    Default

    Quote Originally Posted by centurionPizza View Post
    I am on the latest software. My phone also randomly gets hot. No Wifi use and no LTE powered
    Posted via CB10
    My guess is that you have some active frames running in the background. Or some apps installed that is constantly updating its data. Also not necessary LTE, if you have poor cellular signal, or constantly searching for signal, that will seriously use up your power. Turn off the Mobile Network in settings when you are not getting any cellular signal for a long period of time.
  7. gng11's Avatar
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    #7  

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    Quote Originally Posted by jfvancouver View Post
    Does anyne had an experience with Z10 battery overheating and not holding charge? Is it a faulty battery or the unit?
    Mine certainly has over the past few weeks so I went and bought one more battery........
  8. jfvancouver's Avatar
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    Thread AuthorThread Author   #8  

    Default

    My wiFi is OFF, I am not sure about GPS and OS is updated. I am not running any video or games
  9. kareem_ruhi's Avatar
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    #9  

    Default

    Quote Originally Posted by jfvancouver View Post
    Does anyne had an experience with Z10 battery overheating and not holding charge? Is it a faulty battery or the unit?
    I've been having the same problem since day one.

    I thought it's only me as everyone on the forum are surprisingly 'happy' with the '12-14 hour' battery life. The best period i had was 6 hours of low-moderate use.

    Some people are saying whatsapp is one of the main reasons behind this battery drain and i made the switch to BB10 the day it was released, so i don't how valid is their opinion. Others mentioned 'BB Travel' as well but i don't have it installed.

    I hope Blackberry pushes a new OS update pretty soon to resolve this battery issue along with some bugs.
    BB 8900 / 9700 / 9900 / Z10 / Q10 / Passport
    Thanked by:
    John Kercy (03-25-2013) 
  10. centurionPizza's Avatar
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    #10  

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    I get a random gps arrow at the top with no apps open... happens mainly in the mornings.

    Posted via CB10
  11. homl's Avatar
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    #11  

    Default

    Download Battery Guru to track battery usage and see what is using up the battery. Certain types of usage are very battery intensive, that you might not be realizing, such as downloading apps or surfing certain sites. Just by activating Flash use in browsers uses more battery.
    Thanked by 2:
    lilminx (03-28-2013),  Slamdunc1 (03-25-2013) 
    lilminx likes this.
  12. centurionPizza's Avatar
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    #12  

    Default

    Does battery guru show which app and it's usage percentage?

    Posted via CB10
  13. Slamdunc1's Avatar
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    #13  

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    Quote Originally Posted by homl View Post
    Download Battery Guru to track battery usage and see what is using up the battery. Certain types of usage are very battery intensive, that you might not be realizing, such as downloading apps or surfing certain sites. Just by activating Flash use in browsers uses more battery.
    Good tip that, didn't know that.

    Mike posted via CB10
  14. Slamdunc1's Avatar
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    #14  

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    Quote Originally Posted by centurionPizza View Post
    Does battery guru show which app and it's usage percentage?

    Posted via CB10
    Not yet it doesn't.

    Mike posted via CB10
    Thanked by:
    monish patel (01-20-2014) 
  15. fairfaxnut's Avatar
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    #15  

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    Check BlackBerry travel... earlier posts suggest there is a setting to turn off that sucks juice. Also, I've had better battery since turning off diagnostic feedback. I'm running .1W standby and between 1.0w to 1.8w during use. LTE full blast with 50% screen brightness.... I'm getting about 12-18 hrs. I have wifi and nfc off because I don't need them.

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  16. jfvancouver's Avatar
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    Thread AuthorThread Author   #16  

    Default

    Thank you all for participating in discussion, I will follow all the suggestions and monitor & report the result.
  17. VJgamer's Avatar
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    #17  

    Default

    I've read elsewhere in the forums that it could be one of your mail accounts are stuck in a loop. Try killing off your mail accounts and see if things get better. Then you can re-add the accounts to the phone and the problem should be gone.
    Mic_JP likes this.
  18. xxjavaxx2001's Avatar
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    #18  

    Default

    Try erasing some of your email accounts..

    Posted via CB10
  19. dejanh's Avatar
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    #19  

    Default

    If you have BlackBerry Travel installed, remove it. Right now that app has a serious bug that causes the CPU to work overtime and use up the battery 2-3 times faster than normal.

    Posted via CB10
    Mic_JP likes this.
  20. DAY1000's Avatar
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    #20  

    Default

    I had set up one of my email accounts incorrectly and that was causing mine to overheat and drain the battery as the device was continuously trying unsuccessfully to connect.

    If the battery is overheating it's because something is constantly running in the background that shouldn't be.

    Eliminate your apps and email accounts one by one to see which one(s) is the problem. Then search the forums for suggestions as to how to set it up again so it won't drain power.
    Nokia 2160 Motorola E815 Blackberry 8830 9700 Z10
    Mic_JP likes this.
  21. pchandoke's Avatar
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    #21  

    Default

    Hey,

    Even I had same problem with my Z10... I went to the service center and even thought of returning my Z10 and get back to 9900 but I happened to meet another proud Z10 owner who helped me a lot.
    Firstly, for almost 15 to 20 Days, you would get crappy Battery Backup... My Z10 used to die in less than 4 Hours.
    So I read through many blogs and found that first 15 - 20 days your Z10 tries to sync with the network and BB backend as well.
    After 2 weeks of use, Try Draining out your battery completely and charge it completely, do this Twice and trust me, you would find an awesome difference in your battery backup...

    I used to get less than 4 Hours of backup and now I am getting 12-13 Hours easily...!!! If I change my network to 2G from 3G, I get an additional 2 to 3 hours...!!!!

    Trust Me, It actually works this way...!

    Cheers....
    Pushppreet
    BB 9700 BB 9780 BB 9900 and now BB Z10 along with BB Playbook 32 GB
    Thanked by 2:
    calirevolt (03-28-2013),  jv9300 (06-03-2013) 
    jv9300 likes this.
  22. san4berry's Avatar
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    #22  

    Default

    Quote Originally Posted by centurionPizza View Post
    I am on the latest software. My phone also randomly gets hot. No Wifi use and no LTE powered

    Posted via CB10
    I have encoutered this overheating twice. Still trying to find a pattern.
  23. puppydg68's Avatar
    CrackBerry User

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    39 Posts
    #23  

    Default

    My Device is running "hot" more often than it's not. Average battery life is between 4-6 hours. Did a complete wipe, reinstalled the OS 10.0.10.85 on STL-3 Rogers. Calling them for support, so I can get it replaced under the 14 day lemon policy if it's defective. This is unusable in its condition. Without diagnostic tools like we have on OS7, can't see what is going on. it is BES 10 activated and BES is maintaining the mail management. LTE off, NFC off, Brightness down.
  24. centurionPizza's Avatar
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    382 Posts
    #24  

    Default

    Delete gtalk!! I think this was draining my battery. I took off BlackBerry travel as well and got decent battery life

    Posted via CB10
  25. workerb's Avatar
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    #25  

    Default

    I had a different model phone that started getting hot and discharging quickly after 2-3 months of use. I'm pretty confident it was the comm board since most of the heat was coming from that end of the phone. I wonder if yours is having a similar issue. Is the heat isolated to one area of the phone?
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