[Snowman888]

Is there a way to reset the address book and start over?
Mine has turned into a dogs breakfast trying to merge manually and using Contact X app, I just want a fresh start...

[Elite1]

How did your Contacts get there in the first place?

Did you switch from a legacy BBOS device?
If so, you could experiment with using Link to restore your original device switch backup.

I'll poke around on my Z10 and see if I can spot any other options for you.

[Snowman888]

Thanks elite.

I had so many duplicates from switching devices from my legacy BlackBerry. I think with adding fbook, LinkedIn and twitter into my contacts it got messy.

I tried the contact X app and that made it worst. Combining numbers in contacts that don't relate.



Posted via CB10

[Elite1]

Ok try one thing.

I was wondering if your SIM card might be responsible.

Open Contacts app.
Swipe down from top and tap Settings.
Toggle SIM Card Contacts to Off, like this:


Tap Back to save.
Swipe up to minimize, then hold down X to fully close. (Don't just tap it.)

If you open up Contacts again, are duplicates present?

This is how you CB10, son!

[Snowman888]

Sweet thanks for the great help!!

Posted via CB10

[nlaguerre]

THANK YOU!
That worked!
It was driving me batty!

[VR6]

too bad the settings won't stick after you reset the phone!

[duckduke]

too bad the settings won't stick after you reset the phone!

No it won't ....... but there is another way.

-- Open Contacts
-- Peak at top and click "Settings"
-- Scroll to the bottom of the Settings Screen and click on "Manage SIM Card Contacts"
-- You will now be viewing all SIM card contacts ..... at the bottom of screen click "Select All"
-- At top right click "Delete"

This will delete all SIM card contacts.
If you have have contacts with multiple "Links", it will only delete the SIM card storage/"LINK" ... not the entire contact. (NOTE: I had a contact with 5 "Links" and did the above process. It only removed the SIM contact storage/Link and the contact remained .... only now with 4 "Links" and the SIM "Link" was removed.) At least that's how it worked for me.

Hope this helps someone!!

Hope this helps!!