1. John AK72's Avatar
    Hey, I've just received 10.3.3.1435 through phone software updates. Now it won't back up using BlackBerry Link, non of the back up options work. The back up setting process got extremely slow and finally says "Backup did not complete ". Any Idea would be appreciated.

    Posted via CB10
    03-21-17 12:00 AM
  2. Carjackd's Avatar
    First of all I assume you are using windows 7 on your pic or running windows 7 compatibility mode on windows 10.

    Secondly are you running iTunes ?

    If so ...To rename the iTunesPrefs.xml file;
    Turn on Show hidden files and folders.
    Navigate to C:\Users\<userid>\AppData\Roaming\Apple Computer\iTunes\
    Rename the iTunesPrefs XML file file to iTunesPrefs.old.

    Finally try a custom back up and do it in parts, contacts etc, media
    03-21-17 12:07 AM
  3. John AK72's Avatar
    I'm currently using Windows 10 pro and even can't use custom backup because it wouldn't load! And no ITunes!

    Posted via CB10
    03-21-17 12:17 AM
  4. Christie Setarios's Avatar
    Hi my z10 keep on re-updating, I dont know why it happen?

    Posted via CB10
    03-21-17 01:38 AM
  5. Carjackd's Avatar
    I'm currently using Windows 10 pro and even can't use custom backup because it wouldn't load! And no ITunes!

    Posted via CB10
    Have you tried reinstalling link?
    03-21-17 11:25 AM
  6. John Vieira's Avatar
    Blackberry Link doesn't work with Windows10.

    And there won't be any updates.
    03-21-17 11:27 AM
  7. meilenstein's Avatar
    I've had this problem before, and it's not limited to only Z10.

    When you back up using Link, try doing one backup at a time - media, contacts, etc. You can restore each one, and it has the added benefit of weeding out potential issues.

    Posted via CB10
    03-21-17 02:00 PM
  8. joeldf's Avatar
    Blackberry Link doesn't work with Windows10.

    And there won't be any updates.
    Yes it does. I'm running it on Win 10 just fine.

    No more updates for it is true, however.

    I did have to uninstall and reinstall after the Win 10 Anniversary Update, but that was it.

    Using 10.3.3.2205 (SR 10.3.3.1463) on a Z10.

    Joel
    03-21-17 02:10 PM
  9. meilenstein's Avatar
    Yes it does. I'm running it on Win 10 just fine.

    No more updates for it is true, however.

    I did have to uninstall and reinstall after the Win 10 Anniversary Update, but that was it.

    Using 10.3.3.2205 (SR 10.3.3.1463) on a Z10.

    Joel
    It seems to be hit or miss. I have had no trouble using Link with Windows 10 (aside from the fact that it's a terrible piece of software), but I know others who can't use it at all.

    Posted via CB10
    03-21-17 02:45 PM
  10. joeldf's Avatar
    It seems to be hit or miss. I have had no trouble using Link with Windows 10 (aside from the fact that it's a terrible piece of software), but I know others who can't use it at all.

    Posted via CB10
    True.

    But you can't just make a blanket statement that it just won't work on Win 10.

    It would be more accurate to simply say, there have been problems in some cases. You just have to try it out.

    Joel
    ppeters914 likes this.
    03-21-17 04:38 PM
  11. John AK72's Avatar
    It was all fine before getting the newer version of BlackBerry OS(10.3.3.1435). I used to backup my Z10 using Link on Windows 10 and no problem at all!!!

    Posted via CB10
    03-22-17 01:08 AM

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