[portal]

I am having some issues with my Z10 WiFi connectivity. Often, my Z10 drops the Wifi connection, and goes over to mobile network mode. When I search for Wifi networks nearby, the round spinning circle keep spinning ? even when I am standing next to two access points. I am not sure caused this issue, which started a few weeks ago. The only way for me to reconnect would be to restart the phone. I get Wifi access and all is well until it drops out again.

Anyone else experiencing the same issue? What could be the reason and any known solution?

Z10STL100-2/10.1.0.4633

Posted via CB10

[sgt_snacks-64]

Not the same issue no, could you tell us what (if you know) Router brand and model you're trying to connect to?

Personally I've always used Linksys (Cisco) routers and never had this sort of issue.

Is this happening on any wireless network or just your home connection?

Is this happening on just your Z10 or other devices too?

Posted via SmackBerry 10

[portal]

Thanks for the reply. Have a Linksys wireless access point. All units connected to the Linksys works without any issue except my BlackBerry. It will drop the connection and then keep looking for Wifi access point.

I only have one BlackBerry so not sure if another BlackBerry would experience the same. We have two Samsung in the house and they are working without any issues



Posted via CB10

[sgt_snacks-64]

Thanks for the reply. Have a Linksys wireless access point. All units connected to the Linksys works without any issue except my BlackBerry. It will drop the connection and then keep looking for Wifi access point.

I only have one BlackBerry so not sure if another BlackBerry would experience the same. We have two Samsung in the house and they are working without any issues



Posted via CB10

Thanks for getting back to me, sounds like the issue is isolated with the phone.

Have you done any updates to the phone previously? It sounds like a possible corruption within the wifi itself (OS related) . Not sure if you could try reloading / updating / installing a leak and see if the issue is resolved after that?

Posted via SmackBerry 10

[portal]

I installed the official OS Z10STL100-2/10.1.0.4633 and have mot installed any leaked version. I need my BlackBerry to be as functionality as possible as I just moved from one continent to another. Therefore it was a bit disappointing when these issues started.

How do I reload the same OS? Would ut reset all my BlackBerry settings?

Posted via CB10

[conbrio29]

It's funny because I'm getting something very similar to what the OP has going on. I'll set up my wifi connection only to find that after I leave home and then come back, my BlackBerry can't find the previous wifi network and just has that spinning circle. Only workaround I've found so far is that I have to delete the wifi network from the saved list and manually reenter it. Or restart my phone.

Posted via CB10

[twstd.reality]

I've seen this a couple times too. at first I thought it was the router but I just got a new one a couple weeks ago and I just saw it again today. for me, I don't need to restart - just toggle wifi off, wait a couple seconds, and then toggle it back on. it always connects right away. I'm on the latest official release 10.1.0.4181 or something.

I keep forgetting to grab the logs. if I remember the next time it happens, I will post them.

[as1974a]

I have the same problem with the wifi at Work recently. Nothing has changed on the router side or the phone initially so i suspect the Z10 not picking the signal. After a little while of being logged on, the signal drops and i lose the network. The laptop on my desk is logged onto the same wifi and show signals of 80%.

I recently updated to MR but same situation. It there a way to strenghten the wifi receiving signal of the Z10?

[padlock7]

I have the same problem, but it doesn't just happen on my home network. I about only noticed it three weeks ago. The only way I could fix it is to restart the device. I will reload the OS to see if this fixes it!

Posted via CB10

[tombstonebb]

This has happened to me before and I put it down to conflicting I addresses. A flick into airplane mode and back out seems to solve the issue and probably grabs an available IP address on the current network. I'm assuming your networks are DHCP.

Another theory I had was related to WiFi Calling. When I have it switched on, there seems to be no limit to funky things going on with my phone (including rendering my MMS service disfunctional).

Please keep us posted on your findings.

Posted via CB10

[nikgilbe]

Same problem, although when I used the latest 10.1 leak, all was fine. Any 10.2 variant reintroduces the issue despite wipes, static IP, etc etc. No idea what the cause is unfortunately

Z10STL100-2/10.2.0.1725

[nikgilbe]

10.2.0.1767 has fixed my Wifi woes!

Z10STL100-2/10.2.0.1725

[portal]

10.2.0.1767 has fixed my Wifi woes!

Z10STL100-2/10.2.0.1725

Thank you for the update. So will wait out for the official rollout then and hope it sorts the issue.

Posted via CB10

[twstd.reality]

I hope 10.2 does fix it. I'm sitting here right now with a spinning circle.

If anyone knows what this log means please help! Though, it looks like it's not my router, but my work Wifi that's messing stuff up. So there's probably nothing I can do about it anyways. I removed the SSID if anyone's wondering why it's blank.

********************************
Wi-Fi Diagnostics Logs
********************************

******
WI-FI INFORMATION
******
> Status: Not Connected
> Signal Level:
> Failure Reason:
> Profile Name:
> SSID:
> Channel: 153
> AP MAC Address:
> Security Type: WPA Personal
> EAP Method:
> Connection Data Rate: 54 Mbps
> Network Type: 802.11a

******
DEVICE INFORMATION
******
> Physical Address:
> Device OS: BlackBerry 10
> Device Pin:
> OS Version: 10.1.0.4633

******
INTERNET CONNECTION
******
> IP Address:
> Subnet Mask:
> Default Gateway:
> Primary DNS:
> Secondary DNS:
> Domain Suffix:
> MTU:
> Proxy Server:
> Proxy Port:


********************************
Supplicant Logs
********************************
> 19:53:49: <3>CTRL-EVENT-CONSECUTIVE-SCAN-TIMEOUTS
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2139 20:4e:7f:78:c3:c0
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2136 00:0b:86:94:04:e2
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2138 c8:cb:b8:f6:e2:91
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2137 c8:cb:b8:f6:e2:90
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2135 00:0b:86:94:04:e8
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2139 20:4e:7f:78:c3:c0
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2138 c8:cb:b8:f6:e2:91
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2137 c8:cb:b8:f6:e2:90
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2134 00:0b:86:94:03:e2
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2133 00:0b:86:94:38:c2
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2132 00:1f:33:b3:f3:50
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2131 00:0b:86:94:03:e3
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2130 00:0b:86:94:03:e1
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2129 00:0b:86:94:03:e0
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2128 20:4e:7f:78:c3:c1
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2127 00:0b:86:94:38:c3
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2126 00:0b:86:94:38:c1
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2125 00:0b:86:94:38:c0
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2136 00:0b:86:94:04:e2
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2135 00:0b:86:94:04:e8
> 19:53:49: <3>CTRL-EVENT-DISCONNECTED bssid=00:0b:86:94:38:c3 reason=9
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2121 00:0b:86:94:04:e3
> 19:53:49: <3>CTRL-EVENT-CONNECTED - Connection to 00:0b:86:94:38:c3 completed (reauth) [id=3 id_str=]
> 19:53:49: <3>WPA: Key negotiation completed with 00:0b:86:94:38:c3 [PTK=CCMP GTK=CCMP]
> 19:53:49: <3>Associated with 00:0b:86:94:38:c3 [id=3]
> 19:53:49: <3>Trying to associate with 00:0b:86:94:38:c3 (SSID='' freq=2412 MHz level=-78 dBm) [id=3]
> 19:53:49: <4> skip - blacklisted (count=2 limit=1)
> 19:53:49: <4> skip - blacklisted (count=2 limit=1)
> 19:53:49: <4> skip - blacklisted (count=2 limit=1)
> 19:53:49: <3>CTRL-EVENT-UPDATE-REG-DOMAIN [cc=CA]
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2134 00:0b:86:94:03:e2
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2133 00:0b:86:94:38:c2
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2132 00:1f:33:b3:f3:50
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2131 00:0b:86:94:03:e3
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2130 00:0b:86:94:03:e1
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2129 00:0b:86:94:03:e0
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2128 20:4e:7f:78:c3:c1
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2127 00:0b:86:94:38:c3
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2126 00:0b:86:94:38:c1
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2125 00:0b:86:94:38:c0
> 19:53:49: <3>CTRL-EVENT-DISCONNECTED bssid=00:0b:86:94:04:e3 reason=9
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2124 00:0b:86:94:04:e2
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2123 20:4e:7f:78:c3:c1
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2122 20:4e:7f:78:c3:c0
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2120 00:0b:86:94:04:e1
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2119 00:0b:86:94:04:e0
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2118 00:0b:86:94:03:e2
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2117 00:0b:86:94:03:e3
> 19:53:49: <3>CTRL-EVENT-CONNECTED - Connection to 00:0b:86:94:04:e3 completed (reauth) [id=3 id_str=]
> 19:53:49: <3>WPA: Key negotiation completed with 00:0b:86:94:04:e3 [PTK=CCMP GTK=CCMP]
> 19:53:49: <3>Associated with 00:0b:86:94:04:e3 [id=3]
> 19:53:49: <3>Trying to associate with 00:0b:86:94:04:e3 (SSID='' freq=2412 MHz level=-85 dBm) [id=3]
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2116 28:c6:8e:29:5a:c1
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2124 00:0b:86:94:04:e2
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2123 20:4e:7f:78:c3:c1
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2122 20:4e:7f:78:c3:c0
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2121 00:0b:86:94:04:e3
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2120 00:0b:86:94:04:e1
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2119 00:0b:86:94:04:e0
> 19:53:49: <3>CTRL-EVENT-DISCONNECTED bssid=00:0b:86:94:03:e3 reason=9
> 19:53:49: <3>WLAN_AUTH_FAIL:UNRESPONSIVE_AP: [id=3]
> 19:53:49: <3>Trying to associate with 00:0b:86:94:03:e3 (SSID='' freq=2437 MHz level=-85 dBm) [id=3]
> 19:53:49: <3>CTRL-EVENT-DISCONNECTED bssid=00:00:00:00:00:00 reason=9
> 19:53:49: <3>WLAN_AUTH_FAIL:UNRESPONSIVE_AP: [id=3]
> 19:53:49: <3>Authentication with 00:0b:86:94:03:e3 timed out.
> 19:53:49: <3>Associated with 00:0b:86:94:03:e3 [id=3]
> 19:53:49: <3>Trying to associate with 00:0b:86:94:03:e3 (SSID='' freq=2437 MHz level=-85 dBm) [id=3]
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2118 00:0b:86:94:03:e2
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2117 00:0b:86:94:03:e3
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2115 00:0b:86:94:04:e2
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2114 00:0b:86:94:03:e2
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2113 00:0b:86:94:04:e3
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2112 00:0b:86:94:04:e1
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2106 20:4e:7f:78:c3:c1
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2107 20:4e:7f:78:c3:c0
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2111 00:0b:86:94:03:e0
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2110 00:0b:86:94:04:e0
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2109 00:0b:86:94:03:e3
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2108 00:0b:86:94:03:e1
> 19:53:49: <3>CTRL-EVENT-UPDATE-REG-DOMAIN [cc=US]
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2116 28:c6:8e:29:5a:c1
> 19:53:49: <3>CTRL-EVENT-DISCONNECTED bssid=00:0b:86:94:03:e3 reason=9
> 19:53:49: <3>CTRL-EVENT-CONNECTED - Connection to 00:0b:86:94:03:e3 completed (reauth) [id=3 id_str=]
> 19:53:49: <3>WPA: Key negotiation completed with 00:0b:86:94:03:e3 [PTK=CCMP GTK=CCMP]
> 19:53:49: <3>Associated with 00:0b:86:94:03:e3 [id=3]
> 19:53:49: <3>Trying to associate with 00:0b:86:94:03:e3 (SSID='' freq=2437 MHz level=-84 dBm) [id=3]
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2104 00:0b:86:94:38:c2
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2097 00:0b:86:94:18:22
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2103 00:0b:86:94:38:c3
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2102 00:0b:86:94:38:c1
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2105 00:0b:86:94:38:c0
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2085 00:0b:86:94:18:23
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2084 00:0b:86:94:18:21
> 19:53:49: <3>CTRL-EVENT-BSS-REMOVED 2083 00:0b:86:94:18:20
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2115 00:0b:86:94:04:e2
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2114 00:0b:86:94:03:e2
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2113 00:0b:86:94:04:e3
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2112 00:0b:86:94:04:e1
> 19:53:49: <3>CTRL-EVENT-BSS-ADDED 2111 00:0b:86:94:03:e0


Posted via CB10

[Tornado99]

I've had this same issue on my z10...10.1 OS...started some weeks ago.
Tried a device reload from backup, reinstalled all my stuff. No improvement. Then while trouble shooting another issue....not able to ping my wifi printer from my laptop, I performed a reset on my del wifi router and that fixed both problems.
Z10 has been wifi flawless for ten days now... and it can also see my wifi printer via my PrintHand app.



Sent via the awesome Zed10 BABY!

[gebco]

I've had this same issue on my z10...10.1 OS...started some weeks ago.
Tried a device reload from backup, reinstalled all my stuff. No improvement. Then while trouble shooting another issue....not able to ping my wifi printer from my laptop, I performed a reset on my del wifi router and that fixed both problems.
Z10 has been wifi flawless for ten days now... and it can also see my wifi printer via my PrintHand app.

I've been having the same issue; I will do a router reset as well and report back.


Sent via the awesome Zed10 BABY!

[anon5129477]

routers fail and flake out every once in awhile. Thats why they put a reset button on the back. It happens for no good reason to any phone or tablet.

[123nat]

Hello,

Started having this problem at my work router. It also happened to my colleagues blackberry 10 phone. this is not good. The grey spinning circle the whole time on the wifi list. I am on the newest OS 10.2.1 and she is on 10.1 MR

The problem started 2 days ago, and even the new OS update doesnt resolve the problem.

Can someone advice what we should do to resolve the problem. I have tried restarting the router etc.

Its not very good this spinning circle....

Help please. The connection drops out every few minutes its irritating

[scrannel]

It's happening to you and your friends Z10s, running two different OS? How about other devices? Laptops etc. Definitely sounds router related.

[Phillip Bunitu-Estrangheru]

Have the same issue. I also have the latest update on OS. I know it isn't the router because it happens at work, home, and the coffee shop wifi. Turning wifi on and off doesn't reset... I actually have to restart the phone. Usually works, but then after a few minutes will drop again. The round circle is not hypnotic, it is annoying!

[scrannel]

This has happened to me before and I put it down to conflicting I addresses. A flick into airplane mode and back out seems to solve the issue and probably grabs an available IP address on the current network. I'm assuming your networks are DHCP.

Another theory I had was related to WiFi Calling. When I have it switched on, there seems to be no limit to funky things going on with my phone (including rendering my MMS service disfunctional).

Please keep us posted on your findings.

Posted via CB10

Re-reading the thread we seem to have a mix of issues here. Those with the phone not working anywhere (unless restarted etc.) and a few with just specific router issues.

tombstonebb and I are with the same carrier, running the same OS -- and I am having none of the issues he is having. (I also have wifi-calling with no issues). Some users I have found on other threads have reloaded their OS (in this case it would be the T-Mo MR) and that fixed it. But a lot here have tried that.

How many with this issue have tried to get wifi either in a/p mode (leave a/p mode ON and try) and how many have tried with the SIM out? Thanks

[GiantSchnauzer]

My first z10 had that. Got progressively worse a few days after I bought it until I couldn't even get past the checking for regional settings after security wipe. Had to hand it in and got a replacement.



Z30 Pooooooooower!!!

[pranik]

Re-reading the thread we seem to have a mix of issues here. Those with the phone not working anywhere (unless restarted etc.) and a few with just specific router issues.

tombstonebb and I are with the same carrier, running the same OS -- and I am having none of the issues he is having. (I also have wifi-calling with no issues). Some users I have found on other threads have reloaded their OS (in this case it would be the T-Mo MR) and that fixed it. But a lot here have tried that.

How many with this issue have tried to get wifi either in a/p mode (leave a/p mode ON and try) and how many have tried with the SIM out? Thanks

Just got my new Z30 a couple of weeks before, I have the same issue, it says it's connected to wifi but it's not, also received first time msg from bell that you have used over $50 data
No idea what to do

I have gone through this thread and done all most everything I can but no luck..can anyone help??