[Denenatse]

I have scoured the web and CB's archives show up too much, but on my Z10 i have an unknown icon on my lock screen that won't go away. I have rebooted it, but that's a no go, and no i will not Factory reset my phone.IMG_00000025.jpg


Solution : turned off phone and pulled the battery out for 10 seconds.

[Tony Ak]

Have you tried resetting the hub?

Posted via CB10

[xamdam]

Thats an email icon, check the hub for a email that is not been opened or a text message or voicemail voice to text, check your voicemail too if u have that.

You can also try if that all above not work to do a hard reset by pushing the volume up and down and power button all at sametime, then turn phone back on.

If this not work then call rogers up and see if they can clear the messages on a refresh to your texts or voicemail.

If that all fails then i not know what else to suggest,

[billsterjito]

I found the same thing it was a voice mail for me. Delete and fixed.

CB10 App, Z10

[Denenatse]

Not any message, nor voice mail, and resetting the Hub didn't work

[xamdam]

Not any message, nor voice mail, and resetting the Hub didn't work

Weird i only had this happen to me once before on my bold 9000 yrs ago and i had to call the carrier = rogers and they rereshed my voicemail and texts basiclaly reprovisioned my account to clear it.

Thats all i can suggest as i fresh out of ideas.

Did you try the three button thing i suggested?

[Denenatse]

Yes, nothing. Thanks though.

[RAUB]

Yes, nothing. Thanks though.

Do you have at least one Gmail account? If yes, try to reset it.

Posted via CB10

[inffy]

Maybe try and remove all the connected accounts, does the icon disappear?

If it disappears add the accounts back, one by one, and between adding wait few moments to see if the icon comes back. This way you can identify the problematic account(?)

[Bold_until_Hybrid_Comes]

check your SENT messages. They may be boldened. I have sometimes had to send emails to myself that are accounts on the phone. The sent email may be counting as a notification.

[Denenatse]

All tried. I'm going to puke.

[knighty2112]

I get this often on my works BB phone (a lowly Curve). Occasionally got this on my old Torch 9800 personal phone. In both cases normally a battery pull would clear out the offending message. Thankfully not had that issue with my new Z10. I am sure you've tried this already so perhaps not much use to you. Hope you getit sorted out.

[pds2208]

Happened to me too. A reboot fixed it.

[D Mac]

This is probably obvious but nobody has said it yet: touch and hold today's date in the hub, select Mark Prior Read.

[Denenatse]

This is probably obvious but nobody has said it yet: touch and hold today's date in the hub, select Mark Prior Read.

It was not this, but thank you, I learned something new.


Solved: I turned off the device and pull the battery out for 10 seconds and that cleared it, thanks everyone!

[Denenatse]

I get this often on my works BB phone (a lowly Curve). Occasionally got this on my old Torch 9800 personal phone. In both cases normally a battery pull would clear out the offending message. Thankfully not had that issue with my new Z10. I am sure you've tried this already so perhaps not much use to you. Hope you getit sorted out.

thank you.

[Ted Jennings]

I have the same problem and have tried all the suggestions. If anyone knows what might be causing it, I'd be appreciative. Otherwise I'll keep doing a hard reset every once in a while.

Posted via CB10

[Ted Jennings]

Restarted hub and it's gone now. I bet it'll be back again at some point.


Posted via CB10

[knighty2112]

thank you.

Glad you got it sorted out. It drove me crazy the first time it happened too.