1. meeleman's Avatar
    hi all,
    sorry maybe for doubleposting. got my z10 stl100-2 with 10.2.1.2997. did initial setup. after using BBM and browser the keyboard stopped working: the text cursor was blinking, also the key tone can be heard but no characters come out in the writing line.
    [edit]
    the average "life time" is 5 hours after the boot, means the problem occurs in 5 hours after the boot
    [/edit]
    closing the apps does not help. at the same time the system becomes about 40% cpu utilization as seen in the BBVE, the only solution is to reboot, because without the typing possibility, the phone is unusable.
    the same happened with .3253, moreover i've got several browser crashes and blue screen (before i thought this is only windows issue). now downgraded to 10.1.0.4687 that isn't that nice to me, liked 10.2.1 much more. thanks a lot and any hints appreciated
    Last edited by meeleman; 07-29-14 at 02:52 AM. Reason: added info
    07-29-14 02:50 AM
  2. BruvvaPete's Avatar
    Hard reboot or battery pull?

    @BruvvaPete :Channel: C0012176F. Live well
    07-29-14 03:07 AM
  3. dna47's Avatar
    If you have a recent back up, just plug your phone to your computer and using BlackBerry link, restore your phone. If you don't have a recent backup and you don't want to lose the stuff you have on your phone, then back up your z10 with link and then restore it. Once you do this play with your phone for 1 or 2 days and see if you experience any of the issues that you mentioned above and then try to restore your back up and see if issues come back. But before doing this, you should try a hard reboot (hold both volume up and down until.the phone restarts)

    Posted via CB10
    07-29-14 03:11 AM
  4. meeleman's Avatar
    thanks for hints, i'll try and give feedback
    07-29-14 04:26 AM
  5. spacemanZ10's Avatar
    I've had the same problem for 6 months, if you find a Cure let me know, reboots and battery pulls only work for less than a day, and I wiped and reinstalled and had browser crashes and keyboard not responding, apart from the tapping noise within 10mins of the reinstall.
    I just grit my teeth now and reboot twice a day now, until I can afford a different phone.

    Posted by my splendid Z10
    07-29-14 04:45 AM
  6. meeleman's Avatar
    had the typing problem once again after using 10.2.1.2179 autoloader. now i was able to reproduce the problem:
    using the browser (navigated to facebook, typing the messages) and opening second browser window caused the typing became with slower response (i typed something, the characters appeared after 20 seconds), then the typing stopped working completely. look at the both screenshots.
    Typing not working-img_20140730_073534.png
    Typing not working-img_20140730_073604.png
    07-30-14 02:00 AM
  7. Heinz Katchup's Avatar
    Backup, Wipe and Restore. Solves any and all BB10 problems.

    Posted via CB10
    07-30-14 02:01 AM
  8. spacemanZ10's Avatar
    As I stated wiping and restoring didn't work I still have the same problems.

    Posted by my splendid Z10
    07-30-14 02:18 AM
  9. meeleman's Avatar
    Heinz, agree, wiping does not help at all, i went through that so many times. tried also several keyboard layouts, input preferences etc. the problem persists
    07-30-14 02:25 AM
  10. chelles78's Avatar
    I lost the ability to 'type' on my keyboard in July of last year. I ended up doing a factory re-set and since then I've been okay...

    Going to go look for some wood to knock on now!
    meeleman likes this.
    07-30-14 11:09 PM

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