[LDellosa]

Hey everyone. This is my first post on the forum, and I wish it was from my Z10 in good spirits, but I'm having troubles right now.

I just did a security wipe after changing accounts and sim cards. I kept the phone plugged into a wall, and didn't touch it, but something must have happened because I have the "connect to computer" displayed on my phone's screen right now.

I did a whole bunch of googling all afternoon, and found the KB33480 fix. It fits my exact situation properly and should work... But it isn't.

If you're not familiar with the process, you have to open BB Link, go to Settings -> Reload, then follow the instructions on how to install the OS. But, after resetting the phone, it doesn't give me any option to reinstall the BB10, and goes right to
"There are no BlackBerry Device Software updates available."

Apparently, I'm supposed to see that it's installing the OS, or have the Z10 automatically turn off or something like that. But I'm not.
My Z10's light goes green at this point, even without a battery. The only option I have is to close the window and end the process. I'm running on Windows 7 and I did try the workaround with the exact same results. Is it something with the BB update server, or is it just me?

I'd appreciate any insight please, I already checked in at the support forums, but no one has responded. Thanks!

[LDellosa]

I managed to fix my phone hours later.

I installed IE 9 on to one of my computers successfully, (which was a task), then I ran the update through the BlackBerry website. It took a lot of effort, but it finally went through! Cheers, everyone.

Posted via CB10

[GiantSchnauzer]

I had the same problem on my windows laptop, then I tried with my mac and it worked flawless with blackberry link for mac. go figure...

[Ribes Nigrum]

Well that's a change in the support for Mac. Yesterday I reloaded the OS on my nuked Torch. Definately not working on DM on my Mac. On a Win7 laptop it was a piece of cake...

[y3sami]

hi
I am also facing the same problem.
I have bbm contacts in hundreds. I am facing two issues.
First BBM contacts were not transferring by any way (Switch devices via card, switch devices via PC cable, and did login with same BlackBerry ID, none of these work). Finally I decided to transfer all data by any convenient way, and to add bbm contacts manually.
Yet i had approx 200 bbm contacts added, i came to know, my contacts are not completely synchronized. I did wipe it (as there was no way to delete All Contacts). When it was time to reboot, device and pc logo start appearing.
Then I followed the same as described.
KB33480-BlackBerry 10 smartphone does not boot and displays a Phone with USB icon after an interrupted Security Wipe

the same appearing, after green light
“There are no BlackBerry Device Software updates available.”

i am living in Dubai, i have contacted to few technicians, none of them worked well. All suggested to claim warranty.
If I am going to Warranty, it would take two weeks atleast.
BBM contacts are my butter and bread and my business/job highly depends upon these. I got Z10 due to speed/processor and RAM so that it shouldn't hang (as bb 9860 started hang).

Can you help me to sort out both issues ASAP. I would be very very thankful to you !
Yes, also let me know, as described there
KB33480-BlackBerry 10 smartphone does not boot and displays a Phone with USB icon after an interrupted Security Wipe


in workaround, clause 3
Using Internet Explorer navigate to BlackBerry Software Updates, scroll down the page and select the Check for Updates button.
Where should i follow in updates exactly, as there are many links, and how and where to update?

Expecting prompt and comprehensive response !

[Vigolec]

hi
I am also facing the same problem.
I have bbm contacts in hundreds. I am facing two issues.
First BBM contacts were not transferring by any way (Switch devices via card, switch devices via PC cable, and did login with same BlackBerry ID, none of these work). Finally I decided to transfer all data by any convenient way, and to add bbm contacts manually.
Yet i had approx 200 bbm contacts added, i came to know, my contacts are not completely synchronized. I did wipe it (as there was no way to delete All Contacts). When it was time to reboot, device and pc logo start appearing.
Then I followed the same as described.
KB33480-BlackBerry 10 smartphone does not boot and displays a Phone with USB icon after an interrupted Security Wipe

the same appearing, after green light
“There are no BlackBerry Device Software updates available.”

i am living in Dubai, i have contacted to few technicians, none of them worked well. All suggested to claim warranty.
If I am going to Warranty, it would take two weeks atleast.
BBM contacts are my butter and bread and my business/job highly depends upon these. I got Z10 due to speed/processor and RAM so that it shouldn't hang (as bb 9860 started hang).

Can you help me to sort out both issues ASAP. I would be very very thankful to you !
Yes, also let me know, as described there
KB33480-BlackBerry 10 smartphone does not boot and displays a Phone with USB icon after an interrupted Security Wipe


in workaround, clause 3
Using Internet Explorer navigate to BlackBerry Software Updates, scroll down the page and select the Check for Updates button.
Where should i follow in updates exactly, as there are many links, and how and where to update?

Expecting prompt and comprehensive response !

BB10 OSes ← Open Source BlackBerry – OSBB

Download 10.0.10.261 autoloader Start it. And that's it. I had the same problem and that was the only one solution. Good luck!