Trouble connecting Z10 to internet on 3 - Austria
Hey crackberry members,
so today i really regret having bought the Z10. Why? I CAN'T use the internet....
First i thought it is my virtual provider, because he uses a foreign network. BUT today i received my "3 - Austria" sim card, and i still cannot connect to the internet (and yes, the phone is unlocked + i did a security wipe!) + the APN settings can not be changed!
seriously Blackberry, WT* are you thinking? I bought a phone for 600€ and i cannot use the internet...
- 02-20-13, 08:54 AM #2
Do you have the little BB dots beside your network? If you don't, your phone is not connected to the blackberry network and you cannot get online, you need to contact your "virtual" provider... which I have no clue what a virtual provider is...
- CrackBerry Addict
02-20-13, 08:58 AM #4
- 590 Posts
no, no, no...i think you misunderstood me, the first sim card i tried was from a provider who uses the network from someone else, but now i use a different provider - called "3" (operates in UK, Ireland, Austria, Japan..) and it still does not work. Didn't RIM say that a BB option isn't necessary?!
- CrackBerry Addict
02-20-13, 09:07 AM #9
- 525 Posts
BlackBerry z10 has no BIS anymore. Its Internet connectivity works just like Iphone and android or any smartphone out there ie plug in sim card and play. But you still will get the bb dot visual, which indicates you are connected to the Internet. Yes, BIS is no longer relevant, but you should see that unique bb dot. My z10 even works great in China with a China prepaid card I bought from street.
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- 02-20-13, 09:08 AM #10
Contact 3 network support, they will be able to send the APN settings down to your device.
There does appear to be a re-occurring theme of unlocked devices with certain carrier SIMs greying out the APN dialogs. Does appear to be some remnant of the previous locked state - another possibility could be a full factory reset.
- 02-20-13, 09:11 AM #11
- 02-20-13, 09:15 AM #12
i just contacted the 3 service line and this is what they said:
you have to book the BB option which costs 9€ (my normal contract 10€), then you have to register the phone on a website and after this the phone gets the service books.....
- CrackBerry Genius
02-20-13, 09:31 AM #14
- 4,161 Posts
The complaint is that some people have legacy unlimited or very high limit data plans and the carriers are now using the upgrade to the Z10 as a way to get them off these plans and onto more limited plans. Bell using BIS as the excuse, others using LTE.
- CrackBerry User
02-20-13, 09:44 AM #16
- 81 Posts
Try slotting that sim card in another phone to see if it is really working.Try using another Blackberry phone before you can conclude it is the phone's fault.The phone is new to a lot of service providers and i doubt all their support agents have been trained on how to help with Z10.You should take your phone to the nearest outlet so it can be checked manually.
- 02-20-13, 09:50 AM #19
Having kind of the same problem. I have a factory unlocked device and the I also can't change the APN settings which are totally incorrect on the phone at the moment, so no mobile data.
And when I change the APN settings and press save and go back and when I return to the APN settings again, the wrong settings are back so the device doesn't save the settings.
I hope this will be fixed with a software update.
- 02-20-13, 09:55 AM #20
FYI for everyone a king ignorant comments above, the op is right it is blackberry fault. They are the ones that decided this bizzare apn locking is a good idea and they need to fix this bs. Yeah, bottom line is this will hurt sales.
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- CrackBerry Abuser
02-20-13, 10:03 AM #21
- 436 Posts
When a BB10 phone detects the SIM that is given, it will configure it to however the carrier config is set - in this case they have it set to need a BlackBerry plan, currently like how Bell does.
The APN is set by the carrier, and is a carrier requirement.
- 02-20-13, 10:06 AM #22
That's really not so. A standard data plan that works with other 4g/3G devices, assuming correct bands are available, should work. Are you still on a BIS / BES plan, perhaps? That would probably cause what you are seeing.
- 02-20-13, 10:10 AM #23
People, what he is seeing is caused by the fact that he cannot change the apn. If we were able to change the apn on demand any data plan should work for the z10. Please do your research before you keep telling the guy to go "talk to his carrier". Z10 should be usable anywhere, but it is not because the apn cannot be manually changed.
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