1. pphilps's Avatar
    Has anyone else had issues with their Z10 and a totally blank screen? I am wondering if I am having the dreaded drained battery issue that has plagued some people now....

    Link and the computer see and connect to the device and I have tried a few different OS's but I can't seem to get anything to show up on the screen... HELP!!!!

    Link of course says that setup is not completed on the device... but I can't get the screen to work so that I can actually finish the setup....
    03-04-15 08:46 PM
  2. anon(9208252)'s Avatar
    Had the same problem on my z30, had to send it back to get fixed,
    03-04-15 08:47 PM
  3. pphilps's Avatar
    I am hoping that someone might have solved the issue =) It isn't going to be worth the money to send it in to get fixed unfortunately!
    03-05-15 01:09 AM
  4. FF22's Avatar
    I am hoping that someone might have solved the issue =) It isn't going to be worth the money to send it in to get fixed unfortunately!
    It MAY be covered by warranty or extended warranty if BB issued a bad upgrade.
    03-05-15 10:06 AM
  5. chaosdivine's Avatar
    This isn't going to help you yet but at least BlackBerry is aware of the issue and it looking into it - though this link says Z30...

    KB36766-BlackBerry 10 smartphone Screen appears blank or black and will not power on after software update

    You may wish to go to the BlackBerry Support Forums and ensure your voice is heard for the Z10

    BlackBerry� Z10 - BlackBerry Support Community Forums
    03-05-15 10:20 AM

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