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  1. CMZ_DL's Avatar
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    Thread AuthorThread Author   #1  

    Question Telus - Have you received your tracking info for you White Z10 that are shipping Feb 12, Supposedly?

    pre ordered my white Z10 on launch day received my sales receipt with order confirmation and credit card authorization same day through email. Waiting since launch day has been unbearable causing extreme mood swings (/) and really taking toll on my marriage. For my own sanity please fellow Telus customers share your info! Have you received your shipping info/tracking numbers?!?!?!???
  2. TDi5Power's Avatar
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    Same situation... I've heard nothing..
    But other who ordered a black for Feb. 5 didn't hear anything until the next morning.
  3. CMZ_DL's Avatar
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    Dude, WHAT DO WE DO?!
    ...please dont say wait lol
  4. TDi5Power's Avatar
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    I'm getting tired of not sleeping...

    If it doesn't show up tomorrow there's going to be a pretty nasty call to Telus.
  5. CMZ_DL's Avatar
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    Likewise. At the very least If there's no device in hand by tomorrow I better get a phone calll or email explaining what's happening or my wrath will be summoned on some poor rep! Let me know what you find out tomorrow if anything on my end ill post here
  6. johnathans's Avatar
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    when i pre ordered my Z10 from telus i didnt get the tracking number until the day it was deliverd first thing in the morning.. they shipped it around 11pm the night before so dont hold your breath for it. you can email weborders@telus.com and ask to make sure your order is shipping
  7. johnathans's Avatar
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    Quote Originally Posted by CMZ_DL View Post
    Likewise. At the very least If there's no device in hand by tomorrow I better get a phone calll or email explaining what's happening or my wrath will be summoned on some poor rep! Let me know what you find out tomorrow if anything on my end ill post here
    you do know that they said it was shipping on the 12th and to allow 2-3 days for delivery. i got mine next day due to the fact telus aird it from calgary to vancouver
  8. plexmaka's Avatar
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    I emailed them today... and they confirmed my white z10 will ship today
  9. CMZ_DL's Avatar
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    Thanks guys for updating the thread. I just called the web store rep assured me devices are shipping as i was speaking to them by the end of the business day we WILL be receiving our tracking info as for some reason they only receive that information after they ship. I guess we just have to sit tight and wait it out. My white transform case from shop crackberry just came in this morning incl screen protector didnt know that pretty sweet just waiting to put the case and screen protector on once i get my device
  10. plexmaka's Avatar
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    I have the extra battery charger bundle and also a 64gb micro sd card waiting for it.... black transform case will arrive this week...
  11. juschase's Avatar
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    how long did it take them to answer yur emailÉ
  12. plexmaka's Avatar
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    i emailed them at 8:30am with my web order number and they emailed me back at 10:15am
  13. juschase's Avatar
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    wat yur place in line? im 500! so im worried that it will be on back order! because im goin to go super sayan 4 and blow the telus hq up!
  14. plexmaka's Avatar
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    i wasnt told a place in line... just told that my order would go out later today...
  15. CMZ_DL's Avatar
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    Quote Originally Posted by juschase View Post
    wat yur place in line? im 500! so im worried that it will be on back order! because im goin to go super sayan 4 and blow the telus hq up!
    how do you know what place in line you are? wouldnt hurt to know that
  16. juschase's Avatar
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    in the confirm they give you
    Order Placed : 2013-1-30 13:18 -0500
    the last 4 number tell you yur place in line for the device
  17. juschase's Avatar
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    this late is killing me. my friends that are with rogers and bell already have the phone: im contantly checking my 9900 to see if i got an email every 2 mins:
    btw did any of you get a case for yur phone? the only reason i didnt get one is that i dont know wat it would look like with the white one: all the pics where with the black z10.
  18. TDi5Power's Avatar
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    Quote Originally Posted by juschase View Post
    in the confirm they give you
    Order Placed : 2013-1-30 13:18 -0500
    the last 4 number tell you yur place in line for the device
    I have a feel like the last 4 digits is your timezone. I'm EST and got the same -0500.
    Thanked by:
    juschase (02-12-2013) 
  19. juschase's Avatar
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    stupid girl at telus lied to me! great customer service they have! im about to call them give them the other half of my mind
  20. RonBHolmes2nd's Avatar
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    #20  

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    With the black Z10 many people had the same experience I did, which was not getting notification of shipping until the day it arrived. I called Telus Web orders on the 4th and they confirmed the device would be shipped that evening. I received no email or tracking info until the following day. The good news though was that on February 5th my Z10 was waiting at home when I was done working that day.

    Don't panic. Telus hasn't been good or fast with getting info out but they have done well with getting devices shipped on time. If yours was to be shipped today it will likely arrive tomorrow.

    Posted using CrackBerry App on BB10
  21. plexmaka's Avatar
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    well got my canadapost tracking number... shows my item was shipped yesterday.... so i will definitely have it today...
    as its in calgary... and i live in calgary.... bonus!!!
  22. Sparro's Avatar
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    Why did you guys pre-order? I just walked into a TELUS store and grabbed two on launch day.
    BlackBerry Z30 running BB10.3
  23. plexmaka's Avatar
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    I thought the stores wouldnt have the white.. so I ordered and paid on Jan 30th... wanting to be guaranteed one right away.... its been a long extra week tho....
  24. #24  

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    Don't worry guys. My black unit was pre-ordered immediately after the launch. I didn't get my shipping notice until the morning of the 5th. By late morning it was in my hands. It had shipped out late at night on the 4th from Toronto to me in Vancouver.
    Retired: 8703, 8130, 8330, 9630, 9800, 9900, PlayBook
    Current: Z10, Nexus 5, iPad mini retina
  25. CMZ_DL's Avatar
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    Quote Originally Posted by Sparro View Post
    Why did you guys pre-order? I just walked into a TELUS store and grabbed two on launch day.
    You got 2 white Z10's in toronto for Telus on launch day?

    Got my email from telus this morning 8:45 EST with my tracking info shipped out last night should have it some time today as it says out for delivery on canada post website
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