03-14-13 04:22 PM
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  1. JamieWilson01's Avatar
    Has anyone heard from EE regarding the OS update. No one I have managed to speak to knows anything
    Why is it not available on Blackberry's website as a software download? Are the carriers tweaks that important?

    Posted via CB10
    03-05-13 03:26 PM
  2. tonic27's Avatar
    I'm in the same boat as you, we were the first to get the phone but nearly the last to get the update... strange how it's listed on the Orange Web site tho......

    Posted via CB10
    03-05-13 03:37 PM
  3. seankly's Avatar
    It's frustrating and I feel your pain!

    I keep hitting the Check for updates button but nothing, fingers crossed it is soon.

    I too noticed the os version on the website.

    Posted via CB10
    03-05-13 03:51 PM
  4. acnst's Avatar
    Go to Tesco and buy a PAYG Vodafone SIM for 0,99 GBP. That will allow you to upgrade the firmware.
    03-05-13 03:56 PM
  5. seankly's Avatar
    Only if you are already unlocked, otherwise the Vodafone sim swap doesn't work.

    Posted via CB10
    03-05-13 03:59 PM
  6. kingrizz's Avatar
    Sooo annoying! Apparently I read in another forum it had been delayed due to the my T-Mobile app. If so simply put...who cares about the my tmobile app!! I want the improved performance!! Y r ee so late!!!! Annoyed....

    Posted via CB10
    03-05-13 04:14 PM
  7. RossyBoy92's Avatar
    Also read that the My EE app is coming with it too.

    Posted via CB10
    03-05-13 05:51 PM
  8. JamieWilson01's Avatar
    WTF is going on with EE. Still no update and O2 pushed it yesterday.

    I have a locked EE handset and under EE terms I cannot get the MEP code until I've owned the handset for 6 months.
    This will also be the case every time you upgrade on EE. Have to have the handset 6 months then pay 20 for the MEP.

    Posted via CB10
    03-08-13 11:09 AM
  9. nikgilbe's Avatar
    I tried tweeting their wonderfully useful Orange helpers yesterday who said no idea, check the website. Getting ridiculous now

    Posted via CB10
    03-08-13 11:12 AM
  10. JamieWilson01's Avatar
    I've stalked EE by every social media and customer service channel available and the best answer yet is it'll be out within a week.
    Although they have told me that same line every day this week so not sure where to start counting the week.


    Posted via CB10
    03-08-13 11:14 AM
  11. nikgilbe's Avatar
    Yeah, I've done pretty much the same. Why they can't just release the update and push MyEE after I don't know

    Posted via CB10
    03-08-13 11:18 AM
  12. sanjk1's Avatar
    Got a reply today from T-Mobile UK on twitter. Pretty vague answer.
    'no update as yet. We will be advised close to the release date'
    Yeh so when's the release date?

    Posted via CB10
    03-08-13 11:21 AM
  13. seankly's Avatar
    It amazes me how orange and EE are lagging behind with the update. Didn't they know that the Z10 was coming and start developing their applications, which incidentally are rubbish anyway in advance of public release!

    I've been checking every hour for the update thinking, maybe this time, but it never comes.

    I hope that some bright spark can develop a piece of software that tricks BlackBerry link into thinking the Z10 is from another carrier or even the online update service for that matter.

    I upgraded during my contract and don't have the unlock restrictions of 6 months and have requested my unlock code. Once it arrives, it will be happy days but until then, I'll keep hitting the button.

    Posted via CB10
    03-08-13 11:48 AM
  14. prlarkin's Avatar
    I upgraded too(paid to do to as well- early one) but have told me to wait 6 mths for unlock code!

    Posted via CB10
    03-08-13 12:10 PM
  15. simonorourke's Avatar
    It's a joke, to be honest. Orange are seriously sand bagging on this update just to push their myEE app out at the same time.

    Team that with the fact that .348 already has issues and it becomes even more frustrating.

    Posted via CB10
    03-09-13 06:08 AM
  16. seankly's Avatar
    Added this to a new post thinking the more the better but I doubt any EE or orange employees have internet!

    'Just spoke to customer services at Orange and asked about the update. I was told that Orange didn't push the update but BlackBerry would.

    I explained that other carriers had already pushed the update and it wasn't BlackBerry that was responsible for sending the update. After an uncomfortable silence, all I was told was that there was no information about any up coming os update and to keep checking the BlackBerry website!

    ...and meanwhile EE and orange show the Z10 shipping with the 10.0.10.90 os on their website?!

    The customer service team don't seem to have any idea. Very annoying. '

    Posted via CB10
    03-09-13 06:16 AM
  17. kingrizz's Avatar
    One word.. USELESS!

    Love My Z10, Posted via Excellent CB10
    03-09-13 06:22 AM
  18. comparethemeerkat.com's Avatar
    Guys have you checked the phones not already unlocked? Settings>security>sim card - down the bottom it will tell you if your unlocked. I am and mines on contract from EE/Orange. I got a Vodafone sim for free from vodafones website and I'm rocking the update!
    imz likes this.
    03-09-13 07:34 AM
  19. DGreen02's Avatar
    Can't wait any longer for EE, just ordered my free Vodafone sim.
    03-09-13 08:00 AM
  20. JamieWilson01's Avatar
    Mine is locked. Was hoping cause I got it on launch day that they would have been slow to lock them but no joy.

    Posted via CB10
    03-09-13 08:12 AM
  21. JamieWilson01's Avatar
    If this MyEE app is an android port they should be ashamed of this hold up all the more.

    Posted via CB10
    03-09-13 08:13 AM
  22. RossyBoy92's Avatar
    This is ridiculous now, they can roll out the My EE app when it's ready instead of making us wait for a much needed OS update! If they didn't charge to unlock my phone I would have the update by now!

    Posted via CB10
    03-09-13 08:14 AM
  23. Barak666's Avatar
    Totally dire customer support from Orange. I've tried calling, tweeting etc. But all I get back is we will release the update as soon as possible.

    As I had a new contract with my new phone I can't even use the Vodafone trick. Seriously unhappy.

    Posted via CB10
    03-09-13 08:48 AM
  24. webcash's Avatar
    I don't have a Vodafone sim lying around but I do have an O2 one, will this work now they have released it or will it add a load of O2 crap to my phone


    Sent from my iPad using Tapatalk HD
    03-09-13 06:11 PM
  25. sanjk1's Avatar
    So I decided to find out whats going on with T-mobile/EE once again and this time it wasn't a reply on my time line but rather a private message. Found that a bit strange. Anyway this is what was said...'Hi Sanj, unfortunately, we don’t receive any news on software updates until they are released on the network.'
    You what?? Im sorry but I was certain that they are the network??
    03-09-13 06:27 PM
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