Slow WIFI on my Z10

**koool1** · 02-06-2013, 07:13 PM

I am loving my Rogers Z10 and on 4G LTE all is fine but I have notice that when on WIFI I have issues :

1. Apps load very slow or get stuck
2. You Tube won't work - just hangs
3. Web works but you can tell there more hang time than there should be

Zero issues with my new router on my PC/Playbook/iPad and N7.

Is anyone else having issues with WIFI or is it maybe just an issue with my handset? THX

**Dimitri.69** · 02-06-2013, 07:13 PM

Originally Posted by koool1

I am loving my Rogers Z10 and on 4G LTE all is fine but I have notice that when on WIFI I have issues :

1. Apps load very slow or get stuck
2. You Tube won't work - just hangs
3. Web works but you can tell there more hang time than there should be

Zero issues with my new router on my PC/Playbook/iPad and N7.

Is anyone else having issues with WIFI or is it maybe just an issue with my handset? THX

Mine is pretty fast!. Tested it with LTE it is up to par as LTE speeds for me.

**DaNii1985** · 02-06-2013, 07:15 PM

Nope, all good on my side.

**M.Rizk** · 02-06-2013, 07:16 PM

Originally Posted by Dimitri.69

Mine is pretty fast!. Tested it with LTE it is up to par as LTE speeds for me.

He said his LTE is fine too, he was asking about the WiFi.
@koool1. Wish I could help, but didn't get a Z10 yet.

**Dimitri.69** · 02-06-2013, 07:19 PM

Originally Posted by M.Rizk

He said his LTE is fine too, he was asking about the WiFi.
@koool1. Wish I could help, but didn't get a Z10 yet.

Read my sentence again.. I SAID " Mine is pretty fast!. Tested it with LTE it is up to par as LTE speeds for me."

That means my Wifi works just fine & i TESTED it with LTE. The speeds on WiFi i get are higher or same as LTE. This means my WiFi is working properly..

**koool1** · 02-06-2013, 07:21 PM

Originally Posted by Dimitri.69

Yea i can read. Read my sentence again.. I SAID " Mine is pretty fast!. Tested it with LTE it is up to par as LTE speeds for me."

That means my Wifi works just fine & i TESTED it with LTE. The speeds on WiFi i get are higher or same as LTE. This means my WiFi is working properly..

Thanks - I may pop into Rogers. They seemed to have issues there also when updating the OS for me.

**Dimitri.69** · 02-06-2013, 07:24 PM

Originally Posted by koool1

Thanks - I may pop into Rogers. They seemed to have issues there also when updating the OS for me.

Hmm go to the Rogers store & see what they can do. If they can get you a device & swap that with another Z10, that would be great!

**koool1** · 02-06-2013, 08:13 PM

Originally Posted by Dimitri.69

Hmm go to the Rogers store & see what they can do. If they can get you a device & swap that with another Z10, that would be great!

I'll keep fiddling with it. You Tube seems ok now but apps just keep hanging.

Are you able to load apps ok on wifi?

**Dimitri.69** · 02-06-2013, 08:16 PM

Originally Posted by koool1

I'll keep fiddling with it. You Tube seems ok now but apps just keep hanging.

Are you able to load apps ok on wifi?

Yup & i am able to download them just fine on WiFi. i am typing this threw the phone as well.

**bigmac_4000** · 02-09-2013, 09:04 AM

My Z10 wifi sucks. I leave wifi off and use the internet. On wifi ill go no notifications on facebook and the phone will go in sleepmode before the notifications show up. My playbook and laptop and my old torch are faster. Its embarassing trying to show the speed of myZ10 when even google responces are delayed on wifi.

**tpmbb10** · 02-22-2013, 03:24 PM

I seem to have issues with MY wi-fi at home on my Z10. I can stream from the youtube desktop site "ok", but anytime I download from BB World it's horrid (~100 KB/s) If I'm on my corporate wi-fi at work I get nice fast downloads.

Are there some known do's and don'ts when it comes to router settings and Z10's? My Z10 also drops my home wi-fi network and can't find it for periods of time....just like my playbook.

**canuck_67** · 02-22-2013, 04:11 PM

Originally Posted by bigmac_4000

My Z10 wifi sucks. I leave wifi off and use the internet. On wifi ill go no notifications on facebook and the phone will go in sleepmode before the notifications show up. My playbook and laptop and my old torch are faster. Its embarassing trying to show the speed of myZ10 when even google responces are delayed on wifi.

Thats a neat trick to surf the internet thru the z10 without having wifi on. you are saying that BT is faster than your wifi?? Odd. BTW all my z10's have blazing fast wifi speeds.

**Stupified** · 02-24-2013, 04:22 PM

i have this same issue with wifi, but oddly enough it just started this weekend. My youtube played flawlessly but now while connected to wifi the video either doesnt play or hangs.....really starting to **** me off

**xamdam** · 02-24-2013, 04:49 PM

Probably the internet you have is slow.

**jstarett** · 03-08-2013, 02:39 PM

Wifi is slow for me too... took me forever to download a 25mb game

Edit:
and just to be clear it is not my internet connection... I have a 25mb cable connection. Everything else works fine on it...my old 9810, my playbook, my ps3...but my z10 does not.

**dkdiscgolf** · 03-11-2013, 09:08 PM

I am having the same issues. Internet is fast on the network, as soon as I go WIFI only it is very slow. I have tested it against
my old 9800 on the same connection. My 9800 loaded 3 pages + a youtube video before the z10 loaded one page.

**PN009** · 03-11-2013, 09:10 PM

Have you tried 'forgetting' the network and adding it back on again?

Also check the security level you've set up on your new router.. usually people use WPA2...

All the best.

Posted via CB10

**Cap_172R** · 03-11-2013, 09:22 PM

No issues with mine...and where i'm at i'm don't have a really fast internet, but i'm still getting pretty fast downloads with wifi!

**kemayou** · 03-11-2013, 09:26 PM

I've have th exact same problem with my Z10. It was slow on wifi while all other devices wirelessly connected to my router were speedy as expected. I reset my router et voila!

Posted via CB10

**bobo616** · 03-12-2013, 01:42 AM

Similar issues for me,losing the connection or slow performance.

Posted via CB10

**Blackline5007** · 03-12-2013, 08:18 AM

I have no issues with my wifi connection and I have tried in various places, home, work and coffee shops.

Posted via CB10

**devinthomas** · 03-17-2013, 02:10 AM

I am having the same wi-fi issues as well. Apps hang, often get network error when downloading an app etc. It wont even let me listen to songza

**spike007** · 03-17-2013, 04:30 AM

I remember I had the same issue with the Playbook. When they upgraded to version 2 it was resolved. Maybe when we get 10.1 for the Z10 the same will happen.

**devinthomas** · 03-17-2013, 11:58 PM

Ok I think I figured it out. It fixed mine anyways. I think it has to do with dual band routers. If you go into your connection settings and switch from dual band to either 2.5 or 5 depending on if its an option it should fix the slow wi-fi issue. It did with mine anyways.

**spike007** · 03-23-2013, 05:36 PM

Same problem here. Seems when I'm using the web browser it is ok but any apps or BlackBerry world using Wifi it goes slow. I do remember the same issue on the PB. Tried changing from dual to 2.5 or 5 and it made no difference. Hopefully it will get resolved in 10.1