Simcard is not compatible
Yesterday I bought my Z10. I'm living in The Netherlands and the Z10 hasn't released there yet, but lucky as I am I can drive to Germany in 30 minutes and the Z10 has been released there. I asked if the device came without a simlock, and the answer was: yes. Now here's the thing:
When I put my Dutch simcard in it, it says: Incompatible simcard. I got a new one from my provider (Vodafone) but same result. I also got a simcard with the BlackBerry as a special offer. If you buy a phone without a contract you get a Vodafone (German of course) prepaid simcard. When I put that one in my Z10, everything seems to work fine. So now I'm a little confused.
If there's a simlock, the German Vodafone card also shouldn't work, right? But why doesn't my Dutch simcard work, even after replacing it with a new one? Does anyone know what that message really means, 'incompatible simcard'?
Thanks for your help!
- 03-10-13, 02:48 PM #3
- 03-10-13, 02:50 PM #4
Sounds like you device is locked. navigate to the sim card option and check whether your device is indeed locked. IF if needs to be unlocked you will see a tab "Unlock network". If it is unlocked you will see:
Network Subset - Unlocked
Service Provider - Unlocked
- 03-10-13, 03:11 PM #8
Unlocking shouldn't be much of a problem but seeing as the device is so new, sometimes the codes aren't yet submitted into the database and when you use an unlocking service they sometimes give responses as "code not found" etc. This should be sorted out soon (The unlocking process is much different that the previous BBRYs). IF your device is locked...you can try CrackBerryUnlocking.com ? BlackBerry Unlock codes, BlackBerry Unlocking, Unlock BlackBerry 10
Select OS 10 and then your carrier e.g. "Germany [Vodafone]".
- 03-10-13, 03:43 PM #10
- 03-10-13, 04:10 PM #14
I have read online someone saying that the sim card itself can be locked to a carrier (never heard about this though). You can call your carrier and find out if this is in fact the case. Other's suggested updating the OS but i can't see this being the problem either...
Thank you so far for your help and suggestions.
- 03-11-13, 12:33 AM #18
- 03-11-13, 12:49 AM #20
I thought about that too... but wouldn't it say no service instead of not compatible/invalid sim?
I say this because on one carrier strangely enough i got only edge on my Z10, when i always got 3G on my 9900 (both phones Rogers). Then on a trip i used the same carrier and it only gave me edge. When i changed the frequency to use LTE/HSPA it just said "no service" but when on "2G / GSM" it worked...displaying "e" Edge.
- 03-11-13, 12:56 AM #21
I am thinking sim card is not compatible for z10.
Is the Sim card a LTE sim card?
Call your carrier and ask for a new sim card or go to the store to get new sim card make sure it's a LTE sim card, even though u may not have LTE service in your area or country.
If they not have LTE sim, just ask for the latest sim card and see if that works.
Posted via CB10, BB10, Z10
- 03-11-13, 01:06 AM #22
I did a search and it looks like Vodafone Netherlands uses 900Mhz and 1800Mhz. This is available 2G on all Z10 models. But for 3G/HSPA its only available on STL100-1 and -2
To the OP tell find out your version of your Z10.
@xamdam OP did say he got a new sim from his carrier --> even tested it out on an S3
- Originally Posted by xamdam
Here at my job I have the opportunity to try a T-Mobile simcard (Dutch of course) and this works fine! So no simlock, and no other restriction. Just Vodafone that screwed up with their simcard... Hopefully they can provide me the correct simcard. Thanks for your help guys, really appreciate it!
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