Screen lock doesn't lock volume keys?

**samnub** · 02-06-2013, 04:10 AM

Loving my Z10 so far but I have found a slight problem with it..

When I lock the screen the volume keys are not getting locked. The main problem with this is that the volume keys change the notification profiles as well and becomes very annoying.

Anyone have a solution for this? Maybe disabling the volume keys or disabling the profile switching??

Thanks!

**Ben1232** · 02-06-2013, 04:41 AM

Buy a holster.

**M.Rizk** · 02-06-2013, 05:07 AM

I don't think they can lock those keys too. As you will need them if Music Player is on. I don't think just to raise the volume or lower it you would prefer unlocking the device, going to the Music Player then changing it.

**Tony2255** · 02-07-2013, 01:01 PM

I would like a fix for this too I hate putting it in my pocket and then missing calls

**Damatrix02** · 02-07-2013, 01:05 PM

lockscreen active - check if media player running

If yes -- enable vol keys
if no -- do nothing

Like I said before all over the place we need to impliment some sort of bug tracker because its hard to BB as a company to read every one of these posts all over the place, especially when everything goes off topic.

I might throw one on my server in the basement. What you guys say you think people would use it?

**QuIcKsIlV3r** · 02-07-2013, 01:13 PM

I don't know how the sound profiles change based on the volume keys... I just tried hitting the up and down with my screen locked and it didn't change the sound profile

**Damatrix02** · 02-07-2013, 02:11 PM

Once you hit down past mute it goes into silent mode, then once more down, it goes into vibrate.

**cmce** · 02-10-2013, 11:31 AM

I am having the same problem too. I use the Otterbox case and when you put the phone in the holster you press the volume buttons. Very annoying. I also noticed that the OS setting are very simple compared to the OS 7 and OS 6 settings. There are less things to adjust.

**buwee** · 02-14-2013, 04:14 PM

Yep. I just posted this in one of the numerous bug threads - very annoying indeed!

**xamdam** · 02-14-2013, 04:18 PM

This has always been on any phone i owned well except my old bold 9000, but any since then from iphone to samsung galaxy s3, no option to lock the buttons on the side.

Well simple i buy a case that protudes over the buttons and problem solved.

**buwee** · 02-14-2013, 04:26 PM

Originally Posted by xamdam

This has always been on any phone i owned well except my old bold 9000, but any since then from iphone to samsung galaxy s3, no option to lock the buttons on the side.

Well simple i buy a case that protudes over the buttons and problem solved.

I said in the other thread that my iphone does NOT move the volume when the screen is off only when the screen is on which is the way it should be.

**SwitchBeach** · 02-14-2013, 04:35 PM

As they say ... this is a feature not a bug.

**Thunderbuck** · 02-14-2013, 04:41 PM

Yeah, tricky. I like having the keys active myself. Making you happy would make me unhappy, though this is one of those things where there there was a groundswell of protest I'd find a way to live without it.

**D Mac** · 02-14-2013, 05:20 PM

Originally Posted by Damatrix02

Once you hit down past mute it goes into silent mode, then once more down, it goes into vibrate.

It would actually be handy if it went to vibrate like you said, but no it only goes to silent. There is no way to activate vibrate using the volume keys.

**D Mac** · 02-14-2013, 05:22 PM

Originally Posted by Thunderbuck

Yeah, tricky. I like having the keys active myself. Making you happy would make me unhappy, though this is one of those things where there there was a groundswell of protest I'd find a way to live without it.

Or they could just have one of these 2 settings:
Allow volume keys when locked: Yes/No
or
Allow volume keys to change profile: Yes/No

If there was either one of those everyone would be happy.

**belfastdispatcher** · 02-14-2013, 05:30 PM

Are you guys serious? You want me to take the phone out of the holster unlock the screen only to change the volume or skip a song? How is this not a feature?

**D Mac** · 02-14-2013, 05:35 PM

Originally Posted by belfastdispatcher

Are you guys serious? You want me to take the phone out of the holster unlock the screen only to change the volume or skip a song? How is this not a feature?

No. No one is saying that at all. The problem is that in addition to changing the volume the volume keys also change the ringtone profile if you put it lower than silent. Having your phone go to silent in your pocket so you miss all your calls and messages is the problem.

As stated the solution is to have one of the following 3 options in the settings:

Allow volume keys when locked: Yes/No

Or

Only allow volume keys when locked if Music is playing: Yes/No

Or

Allow volume keys to change profile: Yes/No

(Ideally just the last one and I think everyone would be happy)

**Thunderbuck** · 02-14-2013, 05:37 PM

Originally Posted by D Mac

Or they could just have one of these 2 settings:
Allow volume keys when locked: Yes/No
or
Allow volume keys to change profile: Yes/No

If there was either one of those everyone would be happy.

Yes, that would work.

**belfastdispatcher** · 02-14-2013, 05:56 PM

Originally Posted by D Mac

No. No one is saying that at all. The problem is that in addition to changing the volume the volume keys also change the ringtone profile if you put it lower than silent. Having your phone go to silent in your pocket so you miss all your calls and messages is the problem.

As stated the solution is to have one of the following 3 options in the settings:

Allow volume keys when locked: Yes/No

Or

Only allow volume keys when locked if Music is playing: Yes/No

Or

Allow volume keys to change profile: Yes/No

(Ideally just the last one and I think everyone would be happy)

It doesn't affect the notifications volume, it affects the system sounds volume.

**bendirkss** · 02-14-2013, 06:21 PM

I didn't think changing the volume does anything to notifications at all... you need to do that in profile management. when I have my volume all the way down my notifications are still loud because it's set high in my notification settings.

**D Mac** · 02-14-2013, 06:29 PM

Originally Posted by belfastdispatcher

It doesn't affect the notifications volume, it affects the system sounds volume.

Actually it does both. Keep pressing the volume key even after you get to the bottom then check your profile. You are on silent. That is the problem.

**Ali Allen** · 04-18-2013, 05:35 PM

You can raise and lower the volume as much as you want this is only the system volume not notification volume. HOWEVER when you reach vibrate it switched the profile as well because the system volume doesn't include vibrate so the phones thinks you're trying to change the profile.

Just to clear that up

Posted via CB10

**D Mac** · 04-18-2013, 06:16 PM

Originally Posted by Ali Allen

You can raise and lower the volume as much as you want this is only the system volume not notification volume. HOWEVER when you reach vibrate it switched the profile as well because the system volume doesn't include vibrate so the phones thinks you're trying to change the profile.

Just to clear that up

Posted via CB10

1. It doesn't change it to Vibrate it changes it to Silent. It would actual be much better if you were correct, but unfortunately you are not.

2. We know that and that is the problem that we are complaining about.