I am hoping this wall post will create a dialogue and not simply fall upon deaf ears. I need to know something - rather I need you to explain something. Why is it that Corporate and Business customers cannot reserve a BlackBerry 10 device? People can now pre-order at retailers across the country. I've heard people can pre-order at your competition. People can pre-order online. Am I not a person? Why is it the one place I cannot pre-order or even reserve a BlackBery 10 device is with my business carrier? Why is it that you prevent me from doing so? Am I being punished because I have a Business/Corporate account? Have I done something to hurt your feelings? Is there bad blood between us? For a company as large as yours to ignore business customers when it comes to an arguably business-focused device is ludicrous.
The day you announced your pre-orders I called. The first time I reached a rep your system was not running yet. A technical delay - that's something I can handle. Later that day I called again, this time I was connected and managed to make a pre-order. Oh glorious happy day! I was on the list! I was going to get my phone! In fact, I was proudly #4 in all of Canada! But that elation was short-lived. You see, the very next afternoon I got an email from you, and it wasn't a warm and fuzzy email. You weren't writing to see how I was or if I wanted to go for supper. No, what you had to say was mean, in fact awful. You sent me a terse little note saying my order was cancelled because I am a business customer. Nonsense! Balderdash! That cannot be true. So I called, and yes, yes it was true. Why would you do that?
So twice a week I call. All I want is to be on the list - to know that a phone has my name on it. It's gone beyond desire now, I know that I'll get a device but I call you based on principle. I should be treated like all you other non-business customers because after all, each day at 5 pm, when I take off the tie and hang up the suit I go from being a business person like you, to just another consumer. I honestly feel like we're destined to hate each other. I don't don't want to be treated special, I simply want to be treated the same.
I need you to know one thing Rogers. I feel like I'm meant to go and find someone who likes me. Someone who likes my business. This isn't a threat. I'm not going anywhere right this moment. But, I do feel like I deserve an explanation.
I have said enough Rogers, it's your turn to talk now.
An Unhappy Business Customer