1. Waddah Salah's Avatar
    Hi

    We have two users not able to receive their emails on Z&Q 10 devices while traveling abroad.

    Both users have BES service & international roaming enable .

    Data service is ON

    Data services while roaming is ON

    IT Policy on the BES 10 server is default .

    Require manual synchronization when roaming - option on the email profile by default is No and we've also tried to change it to Yes but same result .

    BB Provision has been done for both users with no result .



    Please advise .
    06-17-13 05:28 AM
  2. earth703's Avatar
    Hi

    We have two users not able to receive their emails on Z&Q 10 devices while traveling abroad.

    Both users have BES service & international roaming enable .

    Data service is ON

    Data services while roaming is ON

    IT Policy on the BES 10 server is default .

    Require manual synchronization when roaming - option on the email profile by default is No and we've also tried to change it to Yes but same result .

    BB Provision has been done for both users with no result .



    Please advise .


    Hi!

    I have a question, who is your service provider? Have you asked your service provider to have the phone activate its Data Roaming?

    From what I know you should inform your service provider to enable / activate the Roaming Data Services, there will be extra charges when they use Data Roaming meaning when they went to different country the service provider will charged you with separate data services due to using the international telecom company its data services.

    I hope this information would help you.
    06-21-13 10:52 PM
  3. Waddah Salah's Avatar
    My service provider is STC and the data roaming is active , but for some reason is not working while traveling ,we've tried to check the all network provider abroad supporting the BB service with no result .

    There is change of plan coverage with the Z10. the internet data usage goes by service provider network, instead of the Blackberry server system not like it used to be on OS7 so expect double charged .
    06-23-13 01:33 AM

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