[chandu goud]

actually i have installed bbz10 drivers into my computer after that i tried to update my z10 through blackberry link

it is downloded the update but while time of installing the update it is showing like reconnect your device

can anyone help me with this issue...

[Carjackd]

my z10 is not powering on

But it is fully charged? Start with a hard reset of the device

[Carjackd]

Hopefully you have a back up of your data

Open BlackBerry Link and connect your device via microUSB
Select Settings (gear icon)
Select Reload under Reload Device Software
Follow the on-screen instructions to reload the software. When complete you can disconnect your device.

[chandu goud]

But it is fully charged? Start with a hard reset of the device

hope that is nat a charging issue total software got wiped now am trying factory reset...

[chandu goud]

no i have not taken my data backup

and now through blackberry link it is going to factory settings

[Carjackd]

no i have not taken my data backup

and now through blackberry link it is going to factory settings

I assume it's just software , link should correct it

[chandu goud]

i lost my total data is there any possibility to get it back ...?

[khalidartist007]

Use autoloader for BlackBerry z10, not use bblink for updateing..

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