Problem with my bbz10 and data plan from AT&T
Hello guys, I bought my new bbz10 just a week ago and is amazing. However, I have been trying to fight with At&T about my data plan. the first time they said that they do not have any plan available to my phone after many times changing data plan and no working at all. the second time they activated the data plan available for bb 9900, but I am getting just 4G and lossing signal every 5 or less minutes.
Anyone suffering the same problem? can anyone who has the phone on AT&T tell me how to get LTE.
They gave me an LTE sim but no data working. I called several times and finally get data connection but just 4G. the same data plan for bold 9900 I will call and tell them to activate data plan for lumia to see what happened. they already have my phone registered and they know my IMEI. lets see
- 02-20-13, 11:01 PM #5
I feel like I'm spamming the forum by constantly posting this, but I have been unable to use a Straight Talk AT&T SIM to get any data at all and I'm pretty sure it has to do with the APN settings not being correct on the SIM/On their network. When you go to your APN settings what do you see for a name? I only saw a name of "phone" which I'm supposed to change to att.mvno but I can't. When I use a T-Mobile SIM everything works as expected.
- 02-20-13, 11:30 PM #6
- 02-20-13, 11:39 PM #7
- CrackBerry Abuser
02-20-13, 11:40 PM #8
- 246 Posts
I purchased an unlocked Koodu BlackBerry z10 last Friday for my US AT&T plan as a replacement for my 9900. Like you, my 3G/4G data comes and goes. My browser will be super fast for a couple minutes, but then will not work after a few more. I have to restart the browser and wait. It's obnoxious and not the way it should be.
I called AT&T tonight and spent 6 hours on the phone with them (and once in the store.) Same story as yours.
They wanted to register my Z10's IMEI number, which makes sense. According to many sources I've come across, using a mismatched IMEI from what's registered to your data plan can cause many odd problems. (I would assume that explains our shared problem of data loss.) After a LONG time, the AT&T phone clerk said she can register the IMEI number, but there's no accompanying data plan that will work with the new BlackBerry line of phones. It's for this reason that we cannot get LTE service. She claimed we'll have to wait until AT&T registers the Z10. We tried several things, but all of them resulted in ZERO data at all.
At one point, after many tries to put things back to the way they were failed, the phone clerk offered two options: A) Do a pay-as-you-go data plan for $2 per megabyte, or B) go without data until the Z10 comes to AT&T. I demanded that her and her supervisors restore the IMEI number and settings I previously had so I could have partial functionality. That's what ended up happening.
It appears that we'll have to wait until late-March to use our phones to capacity. This, of course, absolutely S U C K S since some of paid a premium to get BlackBerry Z10 early.
Best of luck and let me know what you come up with.
- CrackBerry Abuser
02-20-13, 11:45 PM #9
- 246 Posts
- 02-21-13, 12:05 AM #10
- 02-21-13, 07:34 AM #11
This may fix the APN issues we're having with AT&T:
FIX: Not able to change APN settings on factory unlocked device
This makes sense because the story we heard was that there was nothing new in this leak except for some special stuff for the AT&T launch...
- CrackBerry User
02-21-13, 08:59 AM #12
- 38 Posts
I have LTE on my unlocked phone. The AT&T rep used their Android phone IMEI and changed the last digital as a alternative to register my Sim card on the network. Been working fine ever since.
However if AT&T are giving out the phones for employee training as mentioned in another thread I would assume that you can now register the Z10 IMEI on the network.
Posted via CB10
- 02-21-13, 09:21 AM #14
Same problem with AT&T data on the Z10. Have had the Z10 for a couple weeks now, 90% of my time is on WiFi so it's not that big of a deal but when I do try to do much browsing on 4G, drops every 5 minutes or so. I came from an iPhone 4S, straight SIM transfer to the Z10.
I manage the AT&T business account at the company I work for so I did spend some time talking with AT&T trying to resolve. Basically "out of luck" until the device is supported because the Z10 IMEI's don't mean anything to AT&T currently. When the phone is supported, we can tie our IMEI's to a "BlackBerry 10 LTE Data Plan" that doesn't exist yet and everything should be resolved. If you can't wait, find someone at AT&T that doesn't care about company "rules" and will use a generated IMEI or someone else's IMEI to get you running.
- 02-21-13, 12:16 PM #18
- 02-21-13, 12:23 PM #19
Last edited by kill_9; 02-21-13 at 12:34 PM.
- 02-21-13, 12:29 PM #21
- 02-21-13, 12:34 PM #22
- 02-21-13, 12:53 PM #23
I asked them why they can't simply add the IMEI to my account and choose LTE, their response (I quote): "We have to actually add a LTE data plan and both of the systems we use to add these plans are not giving me that choice. This is because the device is not an AT&T supported device."
- 02-21-13, 12:55 PM #24
AT&T loves screwing people over. I've heard reports of people purchasing secondhand AT&T smartphones to use with a regular talk-and-text plan, but AT&T's network detects the IMEI, recognizes it as a smartphone, and then forces the user to add on a data plan.
Even in Canada where we always get ripped off, the carriers don't care what phone you have if you brought your own (even if it's a secondhand model originally sold by them). They don't force you to use a data plan unless you buy a smartphone from them on contract - and if you buy it outright locked from them you're still free to use a regular plan or a "lite data" plan if you want. The only problem you'd possibly face would be related to the radio not supporting certain bands.
It's best to just not tell AT&T what phone you have. Just say you want a micro SIM with LTE.
yep but I need to ask a friend with an LTE phone to provide me their IMEI. It is the only way because in AT&T system appear my blackberry and my previous phone 4S did not have LTE capacity. I already have the LTE sim card but they are not able to activate the data plan
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