[squished18]

Hello,

I have a friend who has a Z10. When he setup his work email on it, an IT policy showed up that forces him to have a device policy. He does not have Balance on his device. How is this possible? I thought Balance was supposed to allow the user control over the device and IT would only lock down the Work section.

Thanks,

[RazzBerry]

He needs to talk to his IT department I think. Ask why they don't have balance.

[dad2bandm]

Is this perhaps because the IT department hasn't upgraded to BES10? Probably should get the facts from them first, to see if this is expected or not.

[squished18]

If they hadn't upgraded to BES 10, wouldn't the BES server not recognize the Z10?

Posted via CB10

[Superhyper]

Is his employer running a BES10 server, or is his phone contacting an Exchange server through ActiveSync? If it's activesync, it's probably just the standard policy that allows the server to issue a remote wipe command.

[SA13]

What he said
ActiveSync has IT Policies

Posted via CB10

[squished18]

Ok, thanks for the clarification. So if I understand correctly any one of his coworkers who connects using ActiveSync even if it is not a Z10 will have to have a device password?

Posted via CB10

[TWISM]

Ok, thanks for the clarification. So if I understand correctly any one of his coworkers who connects using ActiveSync even if it is not a Z10 will have to have a device password?

Posted via CB10

This is correct. The policy that gets enforced is normally a password requirement. A time out requirement. Changing password so often, etx... all devices using exchange active sync will have to adhere to the policy.

Posted via CB10