1. squished18's Avatar
    Hello,

    I have a friend who has a Z10. When he setup his work email on it, an IT policy showed up that forces him to have a device policy. He does not have Balance on his device. How is this possible? I thought Balance was supposed to allow the user control over the device and IT would only lock down the Work section.

    Thanks,
    04-15-13 08:13 AM
  2. RazzBerry's Avatar
    He needs to talk to his IT department I think. Ask why they don't have balance.
    04-15-13 08:31 AM
  3. dad2bandm's Avatar
    Is this perhaps because the IT department hasn't upgraded to BES10? Probably should get the facts from them first, to see if this is expected or not.
    04-15-13 08:42 AM
  4. squished18's Avatar
    If they hadn't upgraded to BES 10, wouldn't the BES server not recognize the Z10?

    Posted via CB10
    04-15-13 04:38 PM
  5. Superhyper's Avatar
    Is his employer running a BES10 server, or is his phone contacting an Exchange server through ActiveSync? If it's activesync, it's probably just the standard policy that allows the server to issue a remote wipe command.
    04-15-13 04:51 PM
  6. SA13's Avatar
    What he said
    ActiveSync has IT Policies

    Posted via CB10
    04-15-13 04:54 PM
  7. squished18's Avatar
    Ok, thanks for the clarification. So if I understand correctly any one of his coworkers who connects using ActiveSync even if it is not a Z10 will have to have a device password?

    Posted via CB10
    04-15-13 07:42 PM
  8. TWISM's Avatar
    Ok, thanks for the clarification. So if I understand correctly any one of his coworkers who connects using ActiveSync even if it is not a Z10 will have to have a device password?

    Posted via CB10
    This is correct. The policy that gets enforced is normally a password requirement. A time out requirement. Changing password so often, etx... all devices using exchange active sync will have to adhere to the policy.

    Posted via CB10
    04-15-13 08:15 PM

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