[mohamedfayazz]

hi, Got a BlackBerry Z 10 two days back and when i tried to open pictures cant access pictures via picture shortcut icon, it would open and close suddenly if there is no background active app, or if i have a active app in the background it will open the top left background app. i have restarted switched off my BlackBerry10 many times but still wont solve the problem. tried accessing the gallery from the camera it works and then to the icon ,it doesn't open.

. my BlackBerry Z 10 running on OS- 10.2.1.2102
modal - STL 100-1

please help me.

[anon721037]

Try a hard reset by holding your power button for thirty sec or until you see the blue loading circle.

[mohamedfayazz]

Hi, do i have to take backup, or will the data remains? if i have to take backup means in what way will it be suitable to backup all, am new to blackberry thats why.

[anon721037]

Hi, do i have to take backup, or will the data remains? if i have to take backup means in what way will it be suitable to backup all, am new to blackberry thats why.

No you don't do a back up. It does nothing to your data.

[mohamedfayazz]

Hard Reset
Sometimes a battery pull just won’t fix the problem. In these cases, it’s time to do a hard reset on the phone. Warning: All data will be lost from the phone when performing a hard reset. We recommend taking regular backups of your data.

[anon721037]

Hard Reset
Sometimes a battery pull just won�t fix the problem. In these cases, it�s time to do a hard reset on the phone. Warning: All data will be lost from the phone when performing a hard reset. We recommend taking regular backups of your data.

A hard reset is like a battery pull it does not need a back up of any sort, you should not do battery pulls on these devices.
You only lose your data if you do a security wipe.


Posted on CB10 with my iPad, but I have a Z30 ha ha the best phone ever.

[mohamedfayazz]

I trust you and am going to do it..

[tyrone smith3]

I always do battery pulls if something is wrong taking out the battery is normal

Posted via sexy BlackBerry Z10 10.2.1

[anon721037]

I always do battery pulls if something is wrong taking out the battery is normal

Posted via sexy BlackBerry Z10 10.2.1

Battery pulls are for the older devices , the new BB10 you should do the hared reset, the stl100-1 is the only one you use the power button the rest of the models you use the volume keys up and down held in for 30 secs until you see the blue loading circle.

[mohamedfayazz]

done, but remains the same, but while it start up, a second there was a message in the top right corner, UNKNOWN ERROR and gone in fraction of seconds.

[anon721037]

Well you could try reloading your software , but back up first


Posted on CB10 with my iPad, but I have a Z30 ha ha the best phone ever.

[mohamedfayazz]

how to backup all data, contacts important, how to reload, will reload will be sucessful

[anon721037]

Download blackberry link to your PC , and it's all in there.