Paper Shredding Icon!

08-09-14 07:17 AM

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Pechu16

Hi... Hope I can get some help!

After my BlackBerry Z10 said it had more than 13 GB of other data in storage space, which I tried to find using the file manager and never appeared I decided to wipe from factory. I tried to download the new OS update, but due the lack of space I can't.

The phone showed a message "Disconnect the device from the PC" .... it automatically reboot and now it's been more than 3 hours in black screen with a paper shredding machine and a loading circle!

How long is gonna take? Is it normal? Or I will have to toss it away?

02-17-14 05:23 PM

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JuiciPatties
Trusted Member

what is the paper shredding icon? Any chance you can take a picture with an external device and post it up here for us to see?

Is the phone fully charged?

02-17-14 05:28 PM

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thurask
Trusted Member
Ambassador

Don't mess with it, it's running a security wipe. Since you evidently had quite a bit of stuff on the device memory, a security wipe should take quite some time.

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02-17-14 05:28 PM

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akOnalangBFmo

3 hours? honestly that's a discomfort. I'd rather use an autoloader rather than security wipe. Ever since I updated my OS to 10.2.1 my Security Wipe only takes 15 Minutes to perform.

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02-17-14 05:34 PM

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Pechu16

This is the icon

02-17-14 05:39 PM

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Pechu16

Don't you think is too much? Now it's been almost 4 hrs and counting... Do you know if there's something else I can do?

02-17-14 05:41 PM

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Pechu16

Originally Posted by akOnalangBFmo

3 hours? honestly that's a discomfort. I'd rather use an autoloader rather than security wipe. Ever since I updated my OS to 10.2.1 my Security Wipe only takes 15 Minutes to perform.

Pff! I want to shoot myself! I knew something was wrong cause its been a long time waiting!

02-17-14 05:42 PM

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thurask
Trusted Member
Ambassador

Originally Posted by Pechu16

ut don't you think is too much? Now it's been almost 4 hrs and counting... Do you know if there's something else I can do?

Well, it was almost full when it started. Disconnecting the battery has a chance of causing a brick, and nobody wants a bricked phone. About the only thing you can do is pass the time.

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02-17-14 05:43 PM

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Pechu16

Originally Posted by JuiciPatties

what is the paper shredding icon? Any chance you can take a picture with an external device and post it up here for us to see?

Is the phone fully charged?

Yes it is! It was plugged from the very beginning!

02-17-14 05:43 PM

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anon(1852343)

Don't mess with it, go to sleep early and should be finished by morning

Q10 with Telus on 10.2.1.2141

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02-17-14 05:44 PM

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Pechu16

Originally Posted by thurask

Well, it was almost full when it started. Disconnecting the battery has a chance of causing a brick, and nobody wants a bricked phone. About the only thing you can do is pass the time.

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It sucks! I will have to leave my phone in the office since I can't disconnect it from the power outlet!

02-17-14 05:45 PM

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anon(2888700)

Do a battery pull and use bblink to reload the OS. I had the same issue.

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02-17-14 05:49 PM

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FF22
Ambassador

About a week ago, someone posted that their's ran about 6 hours. I guess BB does not want to leave a shred of data on the device and very thoroughly and SLOWLY erases it all.

Also, it can be very persistent - some folks have pulled the battery and when replacing it, it starts the Shredder again. Just let it run.

Good luck

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02-17-14 06:13 PM

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JuiciPatties
Trusted Member

Originally Posted by BayVol

Do a battery pull and use bblink to reload the OS. I had the same issue.

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I don't think that is good advice. I would suggest you do like Thurask mentioned and just wait it out. Why take a chance?

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02-17-14 06:14 PM

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Ryanleelejeune

I wiped my Z10 two days ago. It took more than 6 hours. I left it. Eventually it finished.

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02-17-14 06:16 PM

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Pechu16

Originally Posted by F2

About a week ago, someone posted that their's ran about 6 hours. I guess BB does not want to leave a shred of data on the device and very thoroughly and SLOWLY erases it all.

Also, it can be very persistent - some folks have pulled the battery and when replacing it, it starts the Shredder again. Just let it run.

Good luck

Thanks! I let you know how long it run until finish!

02-17-14 06:57 PM

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Pechu16

Originally Posted by JuiciPatties

I don't think that is good advice. I would suggest you do like Thurask mentioned and just wait it out. Why take a chance?

Yep, I did tath with my Bold and was useless... The hard thing here is to know if I can make it without my phone! Haha!

02-17-14 06:59 PM

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Pechu16

Originally Posted by Ryanleelejeune

I wiped my Z10 two days ago. It took more than 6 hours. I left it. Eventually it finished.

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Thanks Ryan! There's hope then! Hahaha! Was your BB almost full as mine?

02-17-14 06:59 PM

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AnimalPak200

There's a few threads in here of security wipes taking days... good luck, hope you have another phone just in case.

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02-17-14 07:00 PM

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Pechu16

Originally Posted by AnimalPak200

There's a few threads in here of security wipes taking days... good luck, hope you have another phone just in case.

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NOOOOOOOO! I'm in Mexico right now and Im not gonna be back in US until 28th! #EpicFail

02-17-14 07:08 PM

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Pechu16

Well... 8 hrs and still loading!

02-17-14 09:11 PM

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Lawmen23

security wipe takes about 45 mins for me.

02-17-14 09:34 PM

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Pechu16

Well I'm gonna sleep and leave the phone updating or whatever it is trying to do! If I wake up and still the same I will need some help reloading the OS! Anyone did it before? Cause I think its not gonna recognize the device as it is now...

02-17-14 10:05 PM

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GP540

My last wipe took 14 hrs. 16 gb full.
Needless to say I never wipe on leaks anymore.

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02-17-14 11:45 PM

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Naeg1995

I have done so many wipes believe me, and the storage always was full. ..it hasn't taken more than an hour ever.
Something is going wrong with your device .
4 and 6 hours i hear is extremely to much...

From My Sexy Blackberry Q10...

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02-17-14 11:46 PM

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