Outlook "Protocol layer was unable to send message"
Just got a Z10 from my work and IT set up all the Outlook settings for me and other employees. Everyone's is working fine. I can receive work email fine, but when I try to send I get an error "Protocol Layer was unable to send message" Even my IT guys are stumped.
Anyone have any advice?
- 03-02-2013, 10:25 AM #4
Funny, I had 2 emails bounced back with a similar error. I am using imap. I have never had this happen before. I also had 2 emails that I couldn't reply to, they would show the circle with the line through it. If I created a new email with those same addresses I could send them.
Posted via CB10
- 03-02-2013, 11:30 AM #6
If you open the failed message there's a 'resend' button on the bottom menu.
When I have this error it seems to be in a bad reception area. I wait for a couple of minutes, hit the 'resend' and it has always then sent successfully.
Posted via CB10, using Z10, running BB108700 -> 8800 -> 9700 -> 9800 -> 9900 -> Z10
- CrackBerry User
03-02-2013, 02:36 PM #11
- 78 Posts
There is a bug in the latest OS update that has broken sending email via Authenticated SMTP (Port 587). It has been affecting TELUS clients and apparently some Bell clients. It might be related to your issue. The thread is here:
Updated Telus Z10 - Now POP email does not work
- 03-07-2013, 04:56 AM #16
Likely if there are other Z10 users in your environment that aren't having problems sending and recieving email that there is a problem with your mailbox and they might have rebuild it or move it from one database to another and back to checked it for corruption.
- 03-08-2013, 09:09 AM #18
I had this happen today, sending emails via Gmail, and got this message and mail refused to send.
I was having a lot of trouble with copying and pasting email addresses in BB10, and two other posters suggested a fix.
Generally works, but I found if I copy a lot of emails from a list, and then paste it, it all shows up as one large email ignoring the commas, and then refuses to send, unless you copy and paste each individual email separately.
Got it done in the end but was a huge headache, basically the Z10 doesn't like something about the format of certain emails.
- 03-08-2013, 10:33 AM #20
- CrackBerry User
03-10-2013, 11:47 AM #21
- 71 Posts
Has anyone had any success with this?
For some reason no matter what port I try or settings I can't get it to work.
If I use gmail or hotmail it works fine as soon as I use an imap e-mail address and try to send an e-mail with attachment it comes back with protocol layer was unable to send a message
However normal plain text emails work fine.
- CrackBerry Newbie
03-19-2013, 11:10 AM #22
- 5 Posts
I have the similar problems. Only replies seem to be affected by the "protocol layer ..." error. New messages can be sent without any problems other accounts work fine with the same message. To try that, I forwarded the message from my computer to the my other mail account. Opening and forwarding that message on the other account on my blackberry worked fine.
When replying to a message it's not possible to change the account it is sent from, is it?
- CrackBerry User
05-02-2013, 06:30 AM #25
- 22 Posts
I had this issue and this is the answer:
The issue is in the web.config file found in Program files>Microsoft>ExchangeServer>V14>ClentAccess>Syn c.
Look for this line:
This was set at 10240
You need to restart server.
Let me know if this works for you
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