- CrackBerry Addict
- 518 Posts
My Son's New Z10 -- Excellent Service Experience from Bell Mobility and BlackBerry
I just today bought a brand new phone for my son...a spiffy Z10 from a Bell Store here in Ottawa. I wanted him to have the pleasure of unboxing it and inserting the SIM, etc., for himself so I just asked them to activate the LTE micro SIM and IMEI number at the store. This registers the phone/SIM to the Bell Mobility network.
Anyway, I got home, gave the phone to my son and upon first booting up we got a message saying the PIN was blocked. I called Bell technical support and they were excellent, and ended up escalating it directly to BlackBerry, ultimately ending up with 3rd level support. They, too, were excellent and knowledgeable and where we left it about .5 hours ago is that they would unblock the PIN (someone must've fat-fingered their PIN blacklist) and I will try it again in the morning. Though they *did* say it might take as much as 24 hours. If it doesn't work in the morning, then I will bring back the phone and get another one but at least the PIN will be unblocked for the next purchaser.
Thought I'd share!chronic BlackBerry addict and abuser
- 02-20-2013, 10:27 PM #4
I'm surprised. Even if the tech support had been decent just having to go through all of that would have driven me up the wall. Stuff should work, end of story and if it's due to some incompetent fool I'd be even more upset.
You sir are a much better person than I.
Posted via CB10Palm Pre- -----> Palm Pre 3 -----> Limited Edition Zed10
- CrackBerry Genius
02-21-2013, 12:15 AM #5
- 4,990 Posts
This is the most relaxed reaction to a hiccup in the initial setup process.
I specifically asked the carrier to activate my BlackBerry Z10 while in the store in case there were any glitches.
The OP's son will enjoy the BlackBerry Z10.
Posted via CB10
- CrackBerry Addict
- 518 Posts
Well, we're up. Here's the email I received from tech support at midnight:
Hello <my name>,
Thank you for contacting BlackBerry Technical Support. I just received confirmation that the block issue was fixed. It is too late to call so I am emailing you. Just power cycle your BlackBerry smartphone in the morning and see if it accept the SIM card.
If you require further assistance, please feel free to contact us by calling one of the numbers below and enter your case number or simply reply to this email.
Thank you again for contacting us.
BlackBerry Technical Support
NA Toll Free: 1-877-255-2377
UK Toll Free: 0808 100 7466
Europe: +44 1753 558400
Web: Cell Phones, Smartphones & Mobile Phones from BlackBerry.comchronic BlackBerry addict and abuser
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