MMS Problem with the Z10!

**sheeraz_aa** · 02-12-2013, 07:57 PM

I'm not able to receive or send MMS texts on my Z10..idk what is wrong, i changed advanced settings as well..i don't know why this is happening..

**ealvnv** · 02-12-2013, 07:58 PM

Which advanced settings you changed? What did you changed in advanced settings? who is your carrier, and when did this started to happen?

**sheeraz_aa** · 02-12-2013, 08:02 PM

Originally Posted by ealvnv

Which advanced settings you changed? What did you changed in advanced settings? who is your carrier, and when did this started to happen?

oh i mean't the normal settings, and i'm with virgin mobile and i think today because my friend is trying to send me mms messages but i'm not receiving them.

**ealvnv** · 02-12-2013, 08:04 PM

Did you change any settings related to MSS at all? Virgin Mobile in Canada Right?

**sheeraz_aa** · 02-12-2013, 08:08 PM

every option is on except the last two which are the rejection ones, and yes virgin mobile in Canada..

**ealvnv** · 02-12-2013, 08:20 PM

Have you checked with them to see if there is any issues with your plan, some people are reporting issues with their plans being changed, i would suggest you do that first

**sheeraz_aa** · 02-12-2013, 08:28 PM

i checked, i do have mms in my plan still..idk maybe it might fix itself..:/

**ealvnv** · 02-12-2013, 08:29 PM

try rebooting the phone to see if that fixes it

**bobshine** · 02-12-2013, 08:32 PM

Hi, I'm with bell mobility and mms had been on and off for the last few days.... I am also using the Z10. If you don't know, virgin and bell share the same network... in fact bell bought out virgin about a year ago. so maybe it's a carrier problem.... or maybe a carrier problem with the z10. i don't send much mms anyway... so i'll just wait and see.

**sheeraz_aa** · 02-12-2013, 08:33 PM

Trying rebooting now, and no i'm not setting APN in option.

**sheeraz_aa** · 02-12-2013, 08:35 PM

oh i see..damn.

**Tkarps** · 02-12-2013, 09:39 PM

Type KB33653 into google and you should hit a rim article about sms messages that may apply to you. This happened to my wife and after following the steps it was fixed. Basically this happens if you use blackberry link to do a device switch. You will need to do a security wipe and then restore to the bb10 but don't copy over the old sms messages.

Again, not sure if this is the same for mms but worth a read.

Tim

**sheeraz_aa** · 02-12-2013, 10:14 PM

Yeah that was for normal texts..

Posted using CrackBerry App on BB10

**ElnAych** · 02-13-2013, 01:33 PM

Most carriers have an online account management site IE. I'm with Telus in Canada so, to manage my account I go to telusmobility.com. First, make sure the email address you use to log in is NOT the same email you have registered for your blackberry ID. I simply made a Gmail account and registered that email for my online carrier account management. Then, added that email account to my z10. Carriers use this email to send account info(bills etc...) as well as any mms messages that are sent to you. You should start receiving mms messages again as soon as you change which email address you use. * remember, blackberry has eliminated blackberry net emails, they're offering complimentary forwarding for a year. But you can't register that email in bb10*

I hope this was helpful! If I didn't clarify properly or I make absolutely no sense let me know and I will try to explain it better! Pin:2671EAAF

Happy messaging!!

Lewis

**sheeraz_aa** · 02-13-2013, 05:34 PM

Originally Posted by ElnAych

Most carriers have an online account management site IE. I'm with Telus in Canada so, to manage my account I go to telusmobility.com. First, make sure the email address you use to log in is NOT the same email you have registered for your blackberry ID. I simply made a Gmail account and registered that email for my online carrier account management. Then, added that email account to my z10. Carriers use this email to send account info(bills etc...) as well as any mms messages that are sent to you. You should start receiving mms messages again as soon as you change which email address you use. * remember, blackberry has eliminated blackberry net emails, they're offering complimentary forwarding for a year. But you can't register that email in bb10*

I hope this was helpful! If I didn't clarify properly or I make absolutely no sense let me know and I will try to explain it better! Pin:2671EAAF

Happy messaging!!

Lewis

Alright I'll give that a try!

Posted using CrackBerry App on BB10

**BoyAndroid** · 03-24-2013, 08:11 AM

I am having exactly the same problem, cannot send or receive MMS....I've tried absolutely everything I can think of.

Incoming never arrive, and if I try to send, it displays an error message directly bellow the MMS thumbnail that says "General Problem"....

yeah...I'll say..

**BoyAndroid** · 03-24-2013, 08:35 AM

Originally Posted by ElnAych

Most carriers have an online account management site IE. I'm with Telus in Canada so, to manage my account I go to telusmobility.com. First, make sure the email address you use to log in is NOT the same email you have registered for your blackberry ID. I simply made a Gmail account and registered that email for my online carrier account management. Then, added that email account to my z10. Carriers use this email to send account info(bills etc...) as well as any mms messages that are sent to you. You should start receiving mms messages again as soon as you change which email address you use. * remember, blackberry has eliminated blackberry net emails, they're offering complimentary forwarding for a year. But you can't register that email in bb10*

I hope this was helpful! If I didn't clarify properly or I make absolutely no sense let me know and I will try to explain it better! Pin:2671EAAF

Happy messaging!!

Lewis

Ok, thank you. I have just tried this...hope you're right. I just can't seem to get this solved!! Incredibly frustrating.

Once I reset my password with the Telco (previously it matched my BB ID email), I got a confirmation email from the telco saying it could take up to 5 days for the change of email to become effective...

Let's hope this works!

**Protocol 2001** · 03-24-2013, 10:05 AM

This is a known issue by BlackBerry on certain devices across multiple networks. The temporary remedy for me is turning mobile network off and on about 4 times consecutively when it starts failing. In Canada you shouldn't be able to change your APN settings since they are fed from the SIM. I'm troubleshooting this with BlackBerry and will let you know when / if they are able to resolve or provide more insight.

Posted via CB10

**curve8310** · 03-24-2013, 10:18 AM

Got the same problem with my Z10 no mms. So if I need to send pictures I either use what's app or email. And I'm with bell.

**theT5E** · 03-31-2013, 08:28 PM

It's a problem with Bell Mobility and the Z10.
I've tried a security wipe and new sim card.
Luckily, the guys at Bell Tech Support were helpful, they told me to sell the phone on Ebay or Kijiji. So far, that's the best solution to the MMS/picture message problem.

**theT5E** · 03-31-2013, 08:29 PM

Originally Posted by theT5E

It's a problem with Bell Mobility and the Z10.
I've tried a security wipe and new sim card.
Luckily, the guys at Bell Tech Support were helpful, they told me to sell the phone on Ebay or Kijiji. So far, that's the best solution to the MMS/picture message problem.

**systemvolker** · 03-31-2013, 08:34 PM

No problems here from battery - os - network - hardware. Everything are working as they should, from Fido ( rogers) canada.

Posted via BlackBerry z10 (CB)

**ram4life** · 04-01-2013, 07:48 PM

Try switching from circuit switch preferred to packet switch preferred. Worked for me, but then I switched back to circuit preferred after sending the mms because normal texts were slow
Hub>settings (right)> text messaging> advanced > routing preference

Posted via CB10

**Protocol 2001** · 04-03-2013, 05:14 PM

Here's the latest from BlackBerry technical support:

"I just called and left you a voice mail regarding the MMS issue on your Z10 device. The seniors have reproduced it and the issue is going to be resolved in a future software update of 10.1. I do not have a release date for the software release but I would expect to see it around the time the Q10 comes out."