1. anon(5742598)'s Avatar
    I seem to have lost a majority of my contacts after the update (Rogers). All my Facebook and Twitter contacts are still there but the ones with phone numbers are gone. Anyone else have this issue?

    Posted via CB10
    05-14-13 02:26 PM
  2. bintheredundat's Avatar
    How long has it been?
    Sometimes the phone can take a while to index everything. Mine took a few minutes for everything to appear properly.

    Posted via CB10 on my Z10 Oreo
    05-14-13 02:27 PM
  3. anon(5742598)'s Avatar
    Updated about 3 hours ago

    Posted via CB10
    05-14-13 02:28 PM
  4. pfresh63's Avatar
    Another reason why you should back up your phone before you update.

    And whenever I update a new OS, I use the computer instead of downloading it on the phone.

    Hope your problem gets fixed.
    05-14-13 02:29 PM
  5. bintheredundat's Avatar
    Hmm. Not that long for me. Could depend on how many contacts you have. Have you tried a reboot?


    Posted via CB10 on my Z10 Oreo
    05-14-13 02:30 PM
  6. NYJfan's Avatar
    It'd quit simple actually, it all comes down to this...it's the way she goes sometimes she goes and sometimes she doesn't go for the majority of us she went...and you my friend, well she didn't go

    Posted via CB10
    05-14-13 02:31 PM
  7. anon(5742598)'s Avatar
    I do have back ups from about a month ago but want to know if there is another way to restore contacts without a full restore

    Posted via CB10
    05-14-13 02:33 PM
  8. bintheredundat's Avatar
    I just checked the updated link. Can't believe the option to selectively restore certain applications or features wasn't implemented. Sorry.... not sure of any other way to help you get your data back.



    Posted via CB10 on my Z10 Oreo
    05-14-13 03:19 PM
  9. vgorous's Avatar
    I fixed my contact issue. Link them to your email.

    Fix them once by unlinking them from other accounts and deleting the copies.

    Posted via CB10
    05-14-13 03:28 PM
  10. Andy1835's Avatar
    I lost outlook active sync contacts last week on BB z10. Restored them with battery pull after toggling sync contacts on and off. Once restored all the linked contacts (LinkedIn and twitter) were unlinked. Had to relink by manually. Updated to new OS yesterday, same thing. Very unhappy and I don't really expect the problem to go away.

    Not sure what vgorous means by "link to email"? If this worked, I'd really appreciate any more detail. Thx in advance.
    05-16-13 05:43 PM
  11. TrueKulcha's Avatar
    I lost most of my contacts after updating but I went into the contact setting and toggled everything on and off and lo and behold all came back.
    05-16-13 06:14 PM
  12. meske's Avatar
    Not sure exactly when it happened, but I lost my BES contacts after doing the OTA upgrade to 10.1 on AT&T. What tipped me off was that incoming calls were coming in as numbers instead of contact names.

    I turned off all synced contacts, restarted the phone, then turned them back on on at a time making sure each contact list came in each time. Very odd, but all is back to normal now. Thanks for the suggestion!
    07-19-13 10:10 AM
  13. meske's Avatar
    Lost BES contacts again... kind of... some of them come through, some do not... seems like most of my phone numbers are missing, but e-mail addresses and social information is still there. Very strange... haven't figured this one out yet.
    07-26-13 08:14 AM
  14. jesusacantos's Avatar
    I have the same issue today Oct. 25, 2013. Did you have any solutions?
    10-25-13 04:37 PM
  15. blueyonder27's Avatar
    I did an upgrade today on os10. lost all my contacts, as if that,s not bad enough. I cant add contacts to my device or sim card. Tried the reboot on & off sim card in & out nothing working? any ideas anyone?
    11-05-13 12:08 PM
  16. FF22's Avatar
    I did an upgrade today on os10. lost all my contacts, as if that,s not bad enough. I cant add contacts to my device or sim card. Tried the reboot on & off sim card in & out nothing working? any ideas anyone?
    There are threads, where after an os upgrade, stuff like contacts took a few hours to repopulate. So give it some time.
    11-05-13 03:41 PM

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