[Mwanahabari]

I picked up my new phone from carphone warehouse today and the guy in the shop told me their phones weren't locked unless branded. When I fired the phone up it showed an O2 splash screen. Does this mean it's locked?

[epress man]

I've seen unlocked phones do that before.

[Phill_UK]

CPW phones are definitely unlocked, but I think the Z10 must pick up the carrier splash screen from the SIM as mine shows a Voda one. This surprised me too when I first saw it, because I hadn't told the CPW staff which network I was on when I bought it.

[salah100]

Take it back mate and get it exchanged

[Phill_UK]

Take it back mate and get it exchanged

Why? There's nothing wrong with it.

To the OP... if you go to Settings > Security and Privacy > SIM Card and check the settings for Phone Network Lock, they should all show as Unlocked.

[Mwanahabari]

Cheers. Checked and it does indeed say unlocked. Must get the splash info off the sim as suggested. Thanks for the replies guys. Much appreciated.

[ealvnv]

I picked up my new phone from carphone warehouse today and the guy in the shop told me their phones weren't locked unless branded. When I fired the phone up it showed an O2 splash screen. Does this mean it's locked?

Go to settings> Security and Privacy > SIM card and take a look at lines that say Network, Network Subset and Service Provider if all of them read as unlocked then is unlocked.

And just for reference i get an ATT splash screen with the ATT sim in, a Tmobile boot screen with a tmobile sim card