1. anon(1098246)'s Avatar
    I just got my z10 in the mail and am/was super excited!

    I turned on the phone to go though the setup steps and came to an issue when it needs to connect to a data network. At first it would only see my 802.11n 5Ghz network, so I tried connecting and it kept timing out. I rebooted the phone and now it sees nothing, it should be seeing about 6 networks where and live.

    Troubleshooting sets I tried -
    1. Reboot of router
    2. Reboot of phone
    3. Tried with WPS
    4. Changed wireless channel
    5. Tried open, WEP, WPA, WPA2
    6. Tried setting router to 802.11b, 802.11n, 802.11g and mixed modes

    I was going to try and update the OS to the latest release to see if that fixed the issue but it seems with BB link you have to login to the device first so I am out on that one as it will not connect to a network If there is a work around for doing a boot time forced update I am willing to try if it will not or hopefully not brick the phone. I know there was a way with older BB phones but can't find info on doing it with OS10 ones.

    Can't really wipe the phone or do a factory reset as its still new lol

    The network is running fine with a few laptops connected, Xbox, BB Bold, BB Playbook, and a few phones connected.


    For the life of me I can not figure this out, I want to say its a hardware issue as it does not see the networks when it scans but have no way of testing the device.


    Any help or tips to try would be great! If its still doing this next week it will be getting swapped for a replacement z10 as I really want to love this phone but its not putting its best foot forward.


    Thanks in advance!
    Snipe
    10-24-13 09:39 PM
  2. howarmat's Avatar
    you cant bypass with wifi setup at all?
    10-24-13 10:32 PM
  3. chiphazard's Avatar
    Do you see any wifi networks in list?
    Is wifi and mobile network turned on?

    Just wipe it and start over

    BlackBerry since 2006. Z10 Rogers 10.2. Halifax, NS.
    10-24-13 10:37 PM

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