1. zozo1980's Avatar
    get this error recently in whatsapp. I can't download any pic that I receive.... this is weird... what shall I do?

    Help please....

    Posted via my awesome Z10 STL100-3
    07-23-14 11:08 AM
  2. jaydee5799's Avatar
    Do you have service? Are you able to send and receive messages? Sounds like you don't have a data plan.
    07-29-14 09:05 AM
  3. dkonigsberg_wa's Avatar
    The specific problem this user is experiencing is with a service called DNS. This is what takes the name of a site on the Internet, and converts it to a numerical IP address that an app can actually connect to (e.g. "www.google.com" -> "74.125.239.49"). We depend on it functioning correctly, just like everyone else. However, sometimes network service providers don't have it configured correctly and it doesn't resolve our server names to addresses.

    The reason our app works sometimes for this person, is that we've actually implemented workarounds for cases where the user's network has these problems. The reason it doesn't work for media, is that our current BlackBerry 10 client (2.11.605) only implements these workarounds for connecting to our chat servers, not for our media servers. Doing this for media is on our to-do list, and we hope to have it implemented in a future release. (Our BlackBerry OS client does implement this workaround for media, which is why the user's older BlackBerry phones are able to download media.)
    07-29-14 11:29 AM

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