09-28-14 05:10 PM
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  1. TheAsianEddie's Avatar
    TheAsianEddie
    I'm on OS 10.3.0.1052, any headphones/earbuds I use the left ear is really really quiet and I hear nothing in my right ear, is this a hardware problem? Or would reloading my OS maybe fix it?

    Posted via CB10
    09-28-14 12:06 PM
  2. jaydee5799's Avatar
    jaydee5799
    Q&A Team
    Ambassador
    I assume it DID work before. SO maybe its your OS? Have you installed any apps lately?
    Have you tried different earbuds?
    09-28-14 12:24 PM
  3. FF22's Avatar
    FF22
    Ambassador
    Download Blackberry Virtual Expert (it may be included in newer versions of the OS). It contains a series of tests.
    09-28-14 12:44 PM
  4. TheAsianEddie's Avatar
    TheAsianEddie
    Originally Posted by jaydee5799
    I assume it DID work before. SO maybe its your OS? Have you installed any apps lately?
    Have you tried different earbuds?
    Yes, it definitely worked before, I tried 3 different earbuds and all the same result, I'll try reloading, thanks!

    Posted via CB10
    09-28-14 01:11 PM
  5. TheAsianEddie's Avatar
    TheAsianEddie
    Originally Posted by F2
    Download Blackberry Virtual Expert (it may be included in newer versions of the OS). It contains a series of tests.
    It tries to play audio from both ears but I don't hear anything, but thanks for the reply

    Posted via CB10
    09-28-14 01:11 PM
  6. TheAsianEddie's Avatar
    TheAsianEddie
    Reloaded OS still the same problem

    Posted via CB10
    09-28-14 03:52 PM
  7. evilcmac's Avatar
    evilcmac
    The actual jack on the phone could be toast. I have countless devices this has happened to. It's a fairly easy fix, most small cell shops can do it. I recommend maybe getting a pair of bluetooth headphones in the meantime, not necessarily cheap but you'll be free from wires and broken jacks for good!

    Posted via CB10
    09-28-14 04:33 PM
  8. pvphooman's Avatar
    pvphooman
    Check for pocket lint in the jack using a flashlight.

    Z10STL100-3/10.3.0.1154 CB10
    09-28-14 04:58 PM
  9. TheAsianEddie's Avatar
    TheAsianEddie
    Originally Posted by evilcmac
    The actual jack on the phone could be toast. I have countless devices this has happened to. It's a fairly easy fix, most small cell shops can do it. I recommend maybe getting a pair of bluetooth headphones in the meantime, not necessarily cheap but you'll be free from wires and broken jacks for good!

    Posted via CB10
    How much would it cost? If you happen to know, thanks for the reply

    Posted via CB10
    09-28-14 05:09 PM
  10. TheAsianEddie's Avatar
    TheAsianEddie
    Originally Posted by pvphooman
    Check for pocket lint in the jack using a flashlight.

    Z10STL100-3/10.3.0.1154 CB10
    Got nothing

    Posted via CB10
    09-28-14 05:10 PM
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