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  1. grumpyaeroguy's Avatar
    CrackBerry Addict

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    Thread AuthorThread Author   #1  

    Default Fixed SMTP issue on my Z10 (roadrunner)

    I, too, had the SMTP send issue. I could receive e-mails, but couldn't send e-mails --- always failed.

    Here's what fixed it for me.

    I deleted the SMTP-offending e-mail account (all of this under Settings-->Accounts)

    I re-added the account, only this time, upon indicating "e-mail", I went straight into "Advanced Set-up". From there, I added the e-mail account as a POP account, with the SAME settings I used in the "automatic" (for lack of a better term) account set-up. NO DIFFERENT SETTINGS what-so-ever

    The account "took" and set itself up.

    I then went into the account from the hub, and sent an e-mail to myself from that account, and it sent and was received.

    I then tested it by sending e-mails to 3 other accounts, all successfully, and, now all seems to be OK.

    So, it seems I can now successfully send e-mail from that account via SMTP, which was not possible until I recreated it as indicated above.

    Will this always work? No clue. WOuld be interested if a few folks gave it a try.

    The particulars:

    Carrier: TMo
    E-Mail: Time Warner Roadrunner (POP)
    Device:STL 100-3
    10.0.10.85

    Hope this may be of some help....
    GrumpyAeroGuy

    Z10: STL100-3 10.2.1.1925, T-Mobile
    Q10: SQN100-5, 10.2.0.1725, Bell
    bungaboy likes this.
  2. tceagle's Avatar
    CrackBerry User

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    78 Posts
    #2  

    Default

    Were you using your Roadrunner supplied email? If so, were you on your Roadrunner connection when this worked? If not, was this a hosted email (i.e. your own domain or work domain)? If so, were you using Authenticated SMTP? Were you using SSL?

    The reason I ask is that you didn't provide any info about servers, ports, security, etc.

    -tom

    Quote Originally Posted by grumpyaeroguy View Post
    I, too, had the SMTP send issue. I could receive e-mails, but couldn't send e-mails --- always failed.

    Here's what fixed it for me.

    I deleted the SMTP-offending e-mail account (all of this under Settings-->Accounts)

    I re-added the account, only this time, upon indicating "e-mail", I went straight into "Advanced Set-up". From there, I added the e-mail account as a POP account, with the SAME settings I used in the "automatic" (for lack of a better term) account set-up. NO DIFFERENT SETTINGS what-so-ever

    The account "took" and set itself up.

    I then went into the account from the hub, and sent an e-mail to myself from that account, and it sent and was received.

    I then tested it by sending e-mails to 3 other accounts, all successfully, and, now all seems to be OK.

    So, it seems I can now successfully send e-mail from that account via SMTP, which was not possible until I recreated it as indicated above.

    Will this always work? No clue. WOuld be interested if a few folks gave it a try.

    The particulars:

    Carrier: TMo
    E-Mail: Time Warner Roadrunner (POP)
    Device:STL 100-3
    10.0.10.85

    Hope this may be of some help....
  3. grumpyaeroguy's Avatar
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    891 Posts
    Thread AuthorThread Author   #3  

    Default

    Quote Originally Posted by tceagle View Post
    Were you using your Roadrunner supplied email? If so, were you on your Roadrunner connection when this worked? If not, was this a hosted email (i.e. your own domain or work domain)? If so,

    The reason I ask is that you didn't provide any info about servers, ports, security, etc.

    -tom
    Sorry....

    1) Were you using your Roadrunner supplied email?

    If, by this, you mean the roadrunner supplied e-mail address, then, YES

    2) were you on your Roadrunner connection when this worked?

    No, I did this all away from the house, meaning, on the TMo network with 4g connection. (Hope this is what you meant)

    were you using Authenticated SMTP? Were you using SSL?

    I did enter a password for the SMTP Server, thus authenticated. I was/am NOT using SSL.

    I left the default ports that the BB threw out when in advanced set-up for POP and SMTP... and... as indicated, no SSL for SMTP (set to off)


    I hope this answered your questions... if NOT, let me know and I'll try to shed more light on it.
    GrumpyAeroGuy

    Z10: STL100-3 10.2.1.1925, T-Mobile
    Q10: SQN100-5, 10.2.0.1725, Bell
  4. tceagle's Avatar
    CrackBerry User

    Posts
    78 Posts
    #4  

    Default

    Just one more thing I think... what is the outgoing (SMTP) server name?

    Thanks,

    -tom

    Quote Originally Posted by grumpyaeroguy View Post
    Sorry....

    1) Were you using your Roadrunner supplied email?

    If, by this, you mean the roadrunner supplied e-mail address, then, YES

    2) were you on your Roadrunner connection when this worked?

    No, I did this all away from the house, meaning, on the TMo network with 4g connection. (Hope this is what you meant)

    were you using Authenticated SMTP? Were you using SSL?

    I did enter a password for the SMTP Server, thus authenticated. I was/am NOT using SSL.

    I left the default ports that the BB threw out when in advanced set-up for POP and SMTP... and... as indicated, no SSL for SMTP (set to off)


    I hope this answered your questions... if NOT, let me know and I'll try to shed more light on it.
  5. grumpyaeroguy's Avatar
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    Thread AuthorThread Author   #5  

    Default

    in my case: smpt-server.cinci.rr.com
    Quote Originally Posted by tceagle View Post
    Just one more thing I think... what is the outgoing (SMTP) server name?

    Thanks,

    -tom
    GrumpyAeroGuy

    Z10: STL100-3 10.2.1.1925, T-Mobile
    Q10: SQN100-5, 10.2.0.1725, Bell
  6. tceagle's Avatar
    CrackBerry User

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    78 Posts
    #6  

    Default

    Thank you. From what you've been telling us and what I can find online, RR doesn't seem to to AUTH SMTP in the traditional manner (over port 587). Still doesn't fully explain why you can send and others can't but it is another piece to the puzzle. What port number is your setup using?

    -tom

    Quote Originally Posted by grumpyaeroguy View Post
    in my case: smpt-server.cinci.rr.com
  7. grumpyaeroguy's Avatar
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    Thread AuthorThread Author   #7  

    Default

    SMTP Port 25...

    Posted via CB10
    GrumpyAeroGuy

    Z10: STL100-3 10.2.1.1925, T-Mobile
    Q10: SQN100-5, 10.2.0.1725, Bell
  8. grumpyaeroguy's Avatar
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    Thread AuthorThread Author   #8  

    Default

    Ok, the plot thickens...

    I can SEND via smtp over the TMO network, but not via smtp over my wifi router at home


    When I turn wifi on the z10 OFF, I can again send over SMTP, via the TMo the network.

    I recall an identical issue I experienced with a DROID some years back. It was never resolved on the DROID, but, then again, I went back to BlackBerry a very short time later.

    Very "Interesting "......

    Posted via CB10

    EDIT: Yep, verified. No SMTP send via WiFi rounter, SMTP send via TMo network possible...
    Last edited by grumpyaeroguy; 04-08-2013 at 04:31 PM.
    GrumpyAeroGuy

    Z10: STL100-3 10.2.1.1925, T-Mobile
    Q10: SQN100-5, 10.2.0.1725, Bell
  9. scrannel's Avatar
    CrackBerry Genius

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    2,580 Posts
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    #9  

    Default

    POP3 is erratic on T-Mo. Done the manual install, works -- doesn't work -- works... Using K9 until they sort. K9 notifications do appear on Hub.
    tceagle likes this.
  10. mathprof08's Avatar
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    518 Posts
    #10  

    Default

    Didn't work for me on ATT. Can't send email on the smtp server unless I'm on a wi - fi network. Very frustrating because I need to be able to respond to students' emails wherever I am.

    Posted via CB10
    No one cares about your device history.
  11. tceagle's Avatar
    CrackBerry User

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    78 Posts
    #11  

    Default

    This is very bizarre. Based on your settings, you should only be able to send mail via the RR network when on your home network (WiFi). You should only be able to send via the TMO network/server if you re connected via cellular data (WiFi off) but you don't have their server in the mix. "Interesting" indeed.

    -tom

    Quote Originally Posted by grumpyaeroguy View Post
    Ok, the plot thickens...

    I can SEND via smtp over the TMO network, but not via smtp over my wifi router at home


    When I turn wifi on the z10 OFF, I can again send over SMTP, via the TMo the network.

    I recall an identical issue I experienced with a DROID some years back. It was never resolved on the DROID, but, then again, I went back to BlackBerry a very short time later.

    Very "Interesting "......

    Posted via CB10

    EDIT: Yep, verified. No SMTP send via WiFi rounter, SMTP send via TMo network possible...
  12. grumpyaeroguy's Avatar
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    891 Posts
    Thread AuthorThread Author   #12  

    Default

    Bizarre is one way to describe it.

    I certainly am cornfused..

    Posted via CB10
    GrumpyAeroGuy

    Z10: STL100-3 10.2.1.1925, T-Mobile
    Q10: SQN100-5, 10.2.0.1725, Bell
    tceagle likes this.
  13. jgrobertson's Avatar
    CrackBerry Abuser

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    442 Posts
    #13  

    Default

    Did not work for me. I have many email accounts on Web.com. I can receive but not send. I tried the advanced setup. I now use gmail smtp server to send - with the price that all my emails show up as from gmai. The can not reply as Gmail incoming pop will not work on my Z10 (AT&T).

    I found the my account on attglobal.net could not work to either send or receive. I had to just not use it on the Z10.

    I have not tried using the Comcast SMTP but I doubt it will work if not sent from through their cable system.

    My problem exists whether on WIFI or on AT&T wireless.
    _________________________
    Playbook 64 GB OS2.1.0.1917
    Z10 10.2.1.2179 Version: 10.2.1.2273 STL100-3 (AT&T)
    Occasionally a Blackberry (BBRY) stockholder
  14. Onna808's Avatar
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    133 Global Posts
    #14  

    Default

    I just came from Verizon, they said it's a software glitch that should be fixed with the 10.1 update. I hope they're right, I can't be waiting to send my emails until I get home!

    Now "when" the update is available is another issue...
    PIN: 333A46CB...Pearl/Storm/Storm2/Torch/Z10/Galaxy Note3
  15. jojo212's Avatar
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    #15  

    Default

    It may be your router that's causing the problem. You may have to open some ports.
  16. pitouras's Avatar
    CrackBerry Newbie

    Posts
    6 Posts
    #16  

    Default smtp issue

    I don't want to say bad words here but the issue is not on smpt or ssl on/off or whatever...In my q10 i have changed all kind of ports ,ssl on and off and the issue is that always after 1 or 3 days again i can not send emails...
    This happens not on gmail or hotmail etc but always on private company servers..I am afraid that this is Blackberry's fault 100% and its all about connectivity with ports smtp's etc.. Vodafone in Greece has many many complains from os10 users and they can not figure out what is the solution.At the end of the day i think blackberry has to address this issue because after all its supposed to be a business phone. But without e-mail going out i cant see the use of it...

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