Firmware restore not possible!

**uhscale** · 02-09-2013, 03:28 AM

Hello

i have several issues with my Z10 (hanging telephone app or freezing)
and i want to reload firmware described here: KB33480-BlackBerry 10 smartphone does not boot and displays a Phone with USB icon after an interrupted Security Wipe

But this is not working.
blackberry.com/updates -> software installed -> z10 found by software -> but no new software/firmware found for z10 -> program ended

So iam not able to restore firmware.

I need urgently help here. Maybe hardware is faulty and i want to sort it here out with a refresh of firmware.

Alex

**b320** · 02-09-2013, 03:30 AM

Hi, there are multiple fixes for botched firmware updates. Which country are you in and which model do you have (do you have 1, 2, 3 or 4 after STL100-)?

**uhscale** · 02-09-2013, 04:57 AM

Thanks for fast reply.

I have the Model STL 100 - 2

Iam from germany. Where those updates?

I installed one patch after first turn on from device.
Have you more informations regarding updates / fixes?

Alex

**b320** · 02-09-2013, 05:19 AM

You should be able to try loading any of the auto-loaders in the Z10 section of this page (at the bottom):
BB10 OSes ← Open Source BlackBerry – OSBB

Do *not* try to load any versions for the PlayBook or Dev Alpha.

I would strongly suggest trying reloading through BlackBerry Link first though. It's a little erratic but eventually it does work. BlackBerry Link can be freshly downloaded here:
http://us.blackberry.com/software/de...erry-link.html

By "updates," I meant reloads. I thought you were saying that you have tried to reload the OS and it failed. There are no further (or "hidden") OS updates available right now beyond what you're being offered.

**DX9** · 02-09-2013, 05:27 AM

Use Firefox. Internet Explorer never worked for me.

Posted using CrackBerry App on BB10

**b320** · 02-09-2013, 07:05 AM

Were you able to reload your device's OS?

**Prince Mahendru** · 02-21-2013, 06:15 AM

i security wiped my blackberry z 10 n after some time i pressed the power button,and now all it shows is to connect to a pc.....i ve tried to recover through kb33480 process bt it failed thrice..also through blackberry link.all is says is there are no recent updates awailable....please tell me an another alternative to get rid of this......please reply asap

**kbz1960** · 02-21-2013, 06:24 AM

Is it like the pb where if you have link open and connect you're Z10 while powered off does it offer to update and or restore?

**masterscarhead1** · 02-21-2013, 11:29 AM

Use the loader from BBOS website

**Prince Mahendru** · 02-22-2013, 12:37 AM

What is a loader? N what site is BBOS?
N which loader shud I prefer?
Please help me by explaining step by step!
I would be highly obliged
N please tell me every little thing that I keep in mind while doing this process!
I m waiting for your reply...
Thanks

**inffy** · 02-22-2013, 12:48 AM

Originally Posted by Prince Mahendru

What is a loader? N what site is BBOS?
N which loader shud I prefer?
Please help me by explaining step by step!
I would be highly obliged
N please tell me every little thing that I keep in mind while doing this process!
I m waiting for your reply...
Thanks

Open your eyes and read the 4th post on this thread. There is the link to BBOS.

**Omnitech** · 02-22-2013, 01:40 AM

Originally Posted by Prince Mahendru

What is a loader? N what site is BBOS?
N which loader shud I prefer?
Please help me by explaining step by step!
I would be highly obliged
N please tell me every little thing that I keep in mind while doing this process!
I m waiting for your reply...
Thanks

The links were given by b320 in post #4 in this thread. Scroll up.

**Prince Mahendru** · 02-22-2013, 01:54 AM

But which loader should i download ....there are several...and tell me how to put this downloaded thing in my phone
Can't u explain it step by step? ....thanks a lot if u can!

**D Mac** · 02-22-2013, 02:28 AM

Originally Posted by Prince Mahendru

i security wiped my blackberry z 10 n after some time i pressed the power button,and now all it shows is to connect to a pc.....i ve tried to recover through kb33480 process bt it failed thrice..also through blackberry link.all is says is there are no recent updates awailable....please tell me an another alternative to get rid of this......please reply asap

Link said there are no recent updates available? That makes me think that perhaps you weren't doing it correctly. Before trying anything else you should definitely try the link method. Here is what to do:

-Do not connect your Z10 to your computer.
-Open Link
-Click the gear icon in the top right (Settings)
-Click Reload Device Software
-Plug your Z10 into your computer using the USB cable that came with it
-Click Reload
-A popup will come up telling you that this will delete your device. Click OK
-A box will popup saying checking for Blackberry Device Software Updates. Then another box will popup over that saying to press and hold the power button on your Z10. Do that.