Can't send e-mail via SMTP on Z10
So I just got my new Z10 from AT&T and while I really like it overall compared to my Torch, I've run in to one big issue: I can't send e-mail from it!
I run my own web server, and thus also my own e-mail account. I copied the SMTP and IMAP settings from my desktop e-mail client (windows live mail) over to the blackberry, but I keep on getting this error message on the e-mail setup page:
"The server for account MyAccountName - firstname.lastname@example.org [mail.mydomain.com, port: 465] can't be reached. The settings might be incorrect or the server could be temporarily offline. Check your settings and try again."
It does let me save the settings, however. This basically means that while I'm able to receive e-mail perfectly fine, I can't send anything because it can't reach the SMTP server.
I saw somebody with a similar issue on the blackberry forums (on a playbook), but their workaround didn't work for me: Re: Can't set up SMTP Server on OS 2.0 - BlackBerry Support Community Forums
Just to make sure that it's not my e-mail's fault, I went ahead and tried setting up the same e-mail account on my girlfriend's iphone, and it was able to send and receive just fine with the same exact settings.
Has anyone else experienced something similar? Is this a bug in BB10? If I can't get this to work, then I'm afraid I'm going to have to go back to the Torch (or get a 9900) until it's fixed
P.S. I also tried changing the SMTP port to 25 and disabling SSL (my server supports both ports), but that resulted in the same error. I do have a second school e-mail account (they use Exchange), and that can send/receive just fine on the Z10.
- 03-22-13, 04:41 PM #3
It's a known issue. Please see the following post and links within it for more information:
HEADS UP: email bug in recent Z10 OS versions
Truly a shame they didn't fix that in time for the AT&T launch.
I've been trying to get someone who got an official AT&T Z10 to tell me the software versions on those devices, to add to the mental/public knowledgebase on the issue. Can you check this for me please? Swipe down from the top, go to settings, it's either the "About" or "Software Update" page, should see a screen there like the following - interested in the "Software Release" number and "OS version" number. Thanks.
- 03-22-13, 09:11 PM #13
One problem probably has to do with the fact that all the updates are controlled-by and filtered-through the carriers.
My faith in Verizon's professionalism and thoroughness will once again be reinforced if they manage to release their Z10's on 3/28 without this bug, unlike AT&T.
After disabling SSL for the IMAP connection and disabling push as suggested above, I was able to get outgoing mail to work through the cwmx.com server, but it seems to take forever for messages to get delivered. It's disappointing to see a blackberry fail at communicating like this. I hope BB releases a fix very soon (but IMHO they should have just kept BIS around, I will miss it).
- 03-22-13, 09:35 PM #15
Posted via CB10 from the BlackBerry Z10
I generally never use wifi, but in this case the SMTPS server was working just fine from the iphone and from my laptop. As others have stated in this thread, it seems that the Z10 just doesn't implement the protocol properly.
Just to make sure I used telnet to connect to my SMTP server on port 465, and I got a response (also tested port 25 and that worked too).
- 03-22-13, 09:43 PM #18
- 03-23-13, 04:46 AM #20
Those of you who have new AT&T Z10 devices - AT&T has released a new firmware update for the Z10 with the highest OS version level I've seen so far. (See below)
I'm crossing my fingers that an SMTP fix might have made it into that release. Can you folks update your new AT&T devices and let us know if it has any impact on the outgoing authenticated SMTP issue? You can do an update either over the air from the device itself, or via the Blackberry Link desktop software.
Version numbers on the AT&T update:
Software Release: 10.0.10.116
OS Version: 10.0.10.822
- 03-27-13, 02:27 PM #21
Here's what worked for me!
Set the SMTP server to cwmx.com
Empty user name
WIFI MUST BE OFF WHEN SENDING - AT&T's cwmx.com server will not let you use its network over arbitrary WIFI
- You can have WIFI On at other times (to watch YouTube etc), but when you want to send, make sure WIFI is OFF
Such a nice device, but a big SHAME on BB for not fixing this by now!!!!!
- 04-12-13, 09:55 AM #25
In other news, AT&T's latest OS update for the Z10 seems to address at least 2 known email issues, including the "inability to send" issue, according to several posters here.
Once similiar updates are released for other carriers I would say there is a good chance it solve the main SMTP sending problem for most people.
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