03-17-15 09:42 AM
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  1. hitzbg's Avatar
    hitzbg
    on my bb z10, after updating to the software release 10.3.1.1565, i am unable to link my handset with the blackberry link. I even can not back up my device. As i open blackberry link on my computer desktop, message shows "CONNECT THE HANDSET" DESPITE IT IS ALREADY CONNECTED. Please help.
    03-04-15 03:18 AM
  2. jaydee5799's Avatar
    jaydee5799
    Q&A Team
    Ambassador
    reboot your computer? do you have a working USB cable? reboot your phone? Using the newest version of Link? These are all things i'd check.
    03-04-15 05:35 AM
  3. hitzbg's Avatar
    hitzbg
    I did them all before Posting this thread. Rebootted both. Computer and BlackBerry too. Un installed and re installed bb link software too. But problem still persists. BlackBerry Link doesn't identity my hand set and asks for to connect the handset despite its already been connected. USB cable tested. Works.

    Posted via CB10
    03-06-15 01:33 PM
  4. rjgti's Avatar
    rjgti
    did you install bb blend on your pc. it needs this now
    03-06-15 01:51 PM
  5. hitzbg's Avatar
    hitzbg
    No. Not yet. I'll do it the earliest. Thanks.

    Posted via CB10
    03-06-15 02:13 PM
  6. hitzbg's Avatar
    hitzbg
    Yes. I installed the blend. And it solved my issue. Thanks.

    Posted via CB10
    03-12-15 02:40 PM
  7. schanzy1's Avatar
    schanzy1
    since installing 10.3 I am having the same issue. uninstalled blend and link re installed and I am still unable to back up my z10. any help would be greatly appreciated.
    03-16-15 07:04 PM
  8. FF22's Avatar
    FF22
    Ambassador
    Originally Posted by schanzy1
    since installing 10.3 I am having the same issue. uninstalled blend and link re installed and I am still unable to back up my z10. any help would be greatly appreciated.
    First, welcome to Crackberry.

    What happens or does not happen when you try backing up?

    In the past some folks found that if they turned of wifi it might work. What computer system and version?
    03-16-15 08:42 PM
  9. pgg101's Avatar
    pgg101
    Originally Posted by hitzbg
    on my bb z10, after updating to the software release 10.3.1.1565, i am unable to link my handset with the blackberry link. I even can not back up my device. As i open blackberry link on my computer desktop, message shows "CONNECT THE HANDSET" DESPITE IT IS ALREADY CONNECTED. Please help.
    I can't either. Haven't been able to since 10.3

    RedBerry Passport / 10.3.1.2480 / Telus
    03-16-15 08:51 PM
  10. scrannel's Avatar
    scrannel
    Just received an OS update to .1779 -- maybe that will sort?
    03-17-15 04:31 AM
  11. WanShark69's Avatar
    WanShark69
    ***wrong info***

    Encrypted via my Z10.3.1.1565
    Last edited by WanShark69; 03-21-15 at 06:53 AM.
    03-17-15 06:10 AM
  12. schanzy1's Avatar
    schanzy1
    Originally Posted by F2
    First, welcome to Crackberry.

    What happens or does not happen when you try backing up?

    In the past some folks found that if they turned of wifi it might work. What computer system and version?
    when I click backup in BB link the window comes up for about 10 minutes that says "computing backup data" then it switches to "preparing to backup." it appears to be backing up on link and the phone. When it fails a dialog box come up that says "Backup did not complete verify that your device is turned on and connected to blackberry link and try again. I have repeated this on different computer and both is getting the same message probably tried about 10 times now with no luck. my z10 is running 10.3.1.1581 and I am using windows 8.1
    03-17-15 08:15 AM
  13. phil4bb's Avatar
    phil4bb
    I had exactly the same issue with the first 10.3.1 update (Z10 100-2) and now with the latest 2576 upgrade last night. I'm away from my computer today and thinking of messaging BBHelp. I posted a separate question about the same thing yesterday, but haven't made any headway with it yet. Haven't given up hope yet, but am feeling uneasy about upgrading without prior backup.

    Posted via CB10
    03-17-15 09:25 AM
  14. kbz1960's Avatar
    kbz1960
    Doesn't Matter
    Do you have mass storage on?
    03-17-15 09:32 AM
  15. phil4bb's Avatar
    phil4bb
    If you're asking me about mass storage, the answer is no.

    Posted via CB10
    03-17-15 09:34 AM
  16. FF22's Avatar
    FF22
    Ambassador
    Originally Posted by schanzy1
    when I click backup in BB link the window comes up for about 10 minutes that says "computing backup data" then it switches to "preparing to backup." it appears to be backing up on link and the phone. When it fails a dialog box come up that says "Backup did not complete verify that your device is turned on and connected to blackberry link and try again. I have repeated this on different computer and both is getting the same message probably tried about 10 times now with no luck. my z10 is running 10.3.1.1581 and I am using windows 8.1
    I think that I've read that Win8/8.1 might have this issue more often. I'm not sure if there's a resolution.

    Sachesi, discussed in the Leak Subforum, has a backup option. It might work for you.
    kbz1960 likes this.
    03-17-15 09:42 AM
« Battery Life Improved After 10.3.1 | Z10 shut down at 75% battery »

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