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  1. nez101's Avatar
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    Thread AuthorThread Author   #1  

    Default Cannot install blackberry link on windows 8

    I am unable to install blackberry link on my windows 8 and this means that my computer cannot communicate with my device. It downloads the software but cannot for some reason install. I have tried the .NET 3.5 Framework option too, but still nothing. Can someone please help me show how to install blackberry link on my computer with win 8. I have tried the 6 and 7 versions of blackberry link. thanks.
  2. QuIcKsIlV3r's Avatar
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    #2  

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    Are you set as an administrator on your computer?
    Be a follower, follow me on twitter www.twitter.com/quicksilv3r
  3. RossyBoy92's Avatar
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    #3  

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    Have you tried rebooting? It's running fine on mine.

    Posted via CB10
    Follow me on twitter @Ross_Scott
    BlackBerry 8900 > BlackBerry Torch 9800> BlackBerry Bold 9780 > BlackBerry Z10
  4. jeffreytoronto's Avatar
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    No issues here either. Try reinstall.

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  5. RossyBoy92's Avatar
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    I don't think he has even managed to install it lol

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    Follow me on twitter @Ross_Scott
    BlackBerry 8900 > BlackBerry Torch 9800> BlackBerry Bold 9780 > BlackBerry Z10
  6. Hopsnbarley's Avatar
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    #6  

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    It installed just fine for me, if only I did not find it so frustrating to use...
  7. KemKev's Avatar
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    Quote Originally Posted by Hopsnbarley View Post
    It installed just fine for me, if only I did not find it so frustrating to use...
    Frustrating? How so?
  8. salter0151's Avatar
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    #8  

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    It's fine works perfect for me

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  9. Hopsnbarley's Avatar
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    #9  

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    Quote Originally Posted by KemKev View Post
    Frustrating? How so?
    Well, I can't seem to figure out how to back up on it or anything else like sync contacts or calendars. It only seems to exist to transfer media. I assume I am doing something wrong, but it mystifies me.
  10. jvictor77's Avatar
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    #10  

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    Quote Originally Posted by Hopsnbarley View Post
    Well, I can't seem to figure out how to back up on it or anything else like sync contacts or calendars. It only seems to exist to transfer media. I assume I am doing something wrong, but it mystifies me.
    Does your Z10 appear in the bar at the bottom? If you click or hover (can't remember which) you will see the backup and restore options.
    9000 > 9800 and now BB Z10 and 32GB PlayBook glued to my person!
  11. Brickleberry's Avatar
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    #11  

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    Works fine on mine. Have you tried calling windows customer support?
    NovaTel bag phone > Motorola flip phone > Kyocera slider > iPhone 3G > iPhone 4 > Z10
  12. Gnomesane's Avatar
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    #12  

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    Quote Originally Posted by nez101 View Post
    I am unable to install blackberry link on my windows 8 and this means that my computer cannot communicate with my device. It downloads the software but cannot for some reason install. I have tried the .NET 3.5 Framework option too, but still nothing. Can someone please help me show how to install blackberry link on my computer with win 8. I have tried the 6 and 7 versions of blackberry link. thanks.
    I have it running on Windows 8, no problem. What do you mean when you say you tried the "6 and 7 versions" of Blackberry Link? It's brand new software, there's only one version (with an update) that I'm aware of.
  13. CaptrfsBB's Avatar
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    #13  

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    HI Did you Try install to the Desktop media UI side of Win8, do not install to the HTML5 side of Win8 .. It should work
  14. nez101's Avatar
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    Well, it downloads just fine and the file gets extracted fine too. it is when it is about to start installing, that is when the InstallShield Wizard shows up, it doesn't go any further and the following message pops up.
    Windows Installer. V 5.0.9200.16384

    msiexec /Option <Required Parameter> [Optional Parameter]

    Install Options
    </package | /i> <Product.msi>
    Installs or configures a product
    /a <Product.msi>
    Administrative install - Installs a product on the network
    /j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
    Advertises a product - m to all users, u to current user
    </uninstall | /x> <Product.msi | ProductCode>
    Uninstalls the product
    Display Options
    /quiet
    Quiet mode, no user interaction
    /passive
    Unattended mode - progress bar only
    /q[n|b|r|f]
    Sets user interface level
    n - No UI
    b - Basic UI
    r - Reduced UI
    f - Full UI (default)
    /help
    Help information
    Restart Options
    /norestart
    Do not restart after the installation is complete
    /promptrestart
    Prompts the user for restart if necessary
    /forcerestart
    Always restart the computer after installation
    Logging Options
    /l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
    i - Status messages
    w - Nonfatal warnings
    e - All error messages
    a - Start up of actions
    r - Action-specific records
    u - User requests
    c - Initial UI parameters
    m - Out-of-memory or fatal exit information
    o - Out-of-disk-space messages
    p - Terminal properties
    v - Verbose output
    x - Extra debugging information
    + - Append to existing log file
    ! - Flush each line to the log
    * - Log all information, except for v and x options
    /log <LogFile>
    Equivalent of /l* <LogFile>
    Update Options
    /update <Update1.msp>[;Update2.msp]
    Applies update(s)
    /uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
    Remove update(s) for a product
    Repair Options
    /f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
    Repairs a product
    p - only if file is missing
    o - if file is missing or an older version is installed (default)
    e - if file is missing or an equal or older version is installed
    d - if file is missing or a different version is installed
    c - if file is missing or checksum does not match the calculated value
    a - forces all files to be reinstalled
    u - all required user-specific registry entries (default)
    m - all required computer-specific registry entries (default)
    s - all existing shortcuts (default)
    v - runs from source and recaches local package
    Setting Public Properties
    [PROPERTY=PropertyValue]

    Consult the Windows Installer SDK for additional documentation on the
    command line syntax.

    Copyright Microsoft Corporation. All rights reserved.
    Portions of this software are based in part on the work of the Independent JPEG Group.

    After i press ok, the blackberry logo disappears along with the installShield Wizard thing..
  15. nez101's Avatar
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    yes, i am the only user on this computer
  16. nez101's Avatar
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    Thread AuthorThread Author   #16  

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    can u please explain how. Am very new to win 8 and don't really know much about it. Its so frustrating..
  17. nez101's Avatar
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    Default

    no, but do u think that they have the answer for this specific problem as this problems seems to be associated with blackberry link?
  18. aelaan's Avatar
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    #18  

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    Download the file, do not run it from within IE. Make sure you are in Desktop mode (windows key+D). Open windows explore and go to your download folder, find the installer downloaded, right click on it and run as administrator. Does that work?


    Posted via CB10
  19. aelaan's Avatar
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    Oh btw you are not on a win8 tablet by any chance?....

    Posted via CB10
  20. nez101's Avatar
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    Thread AuthorThread Author   #20  

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    nope and will give what you said a shot and see if that works. thanks again and i downloaded the file using firefox
  21. nez101's Avatar
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    Thread AuthorThread Author   #21  

    Default

    still nothing. the above msg pops up and the installation wizard disappears.
  22. aelaan's Avatar
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    Thanks for getting back - I would try one last thing before I need to put this more into a private chat: Windows+D key into your desktop, Open File Explorer, right click on C: drive and click properties. Click on Disk Cleanup - don't start it immediately - put checkmarks in front of the Downloaded Program Files, Temporary Internet Files, Temporary Files (very important) and click OK. This will cleanout the Temp Folder under your username. What might have happened is that the extract of the ZIP file from BBRY will not allow for overwrite of existing files. In your installed programs Link or BB Desktop is not loaded is it? Or any older files for previously owned BB phones? So this really concludes the public help as otherwise we might get into a lengthy discussion on how to work Windows 8 and I am more than willing to help you out to my best abilities but for the sake of sanity please private mail me so we can dive a little deeper. Once the solution is found you can post the solution here.

    Thanks,

    Al
  23. WRA
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    #23  

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    I have installed Blackberry Link on 3 different Windows 8 computers-no problems. It could be a problem with the Windows Installer-had a problem installing another program on Windows 8 and had to clean-up Windows installer on one of the computers which I downloaded from Microsoft web-site. I don't think this is a Blackberry Link problem at all-works fine with Windows 8.
  24. nez101's Avatar
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    Thread AuthorThread Author   #24  

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    Hi,

    Thanks again for getting back. I have tried the instructions provided by yourself, but the problem persist and is not going away. I have no idea as to where the problem might be, but the same encrypted msg pops up right after the installation wizard disappears. You can reach me at drivenbybeauty@hotmail.com and your help is very much appreciated.

    thanks again,

    Nez
  25. Gnomesane's Avatar
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    #25  

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    Hopefully aelann can help you out. Sorry for your troubles, bizarre. I'm with those that think it's an issue with Windows 8, not Blackberry Link. I've had serveral permissions issues with Windows 8, I'm still figuring out how to turn off all the annoying features. It's close to Windows 7, but just different enough to drive me a bit batty. Once you figure out the problem and find the solution please post and share in case someone else has a similar issue. Good luck.
    aelaan likes this.
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