Cannot install blackberry link on windows 8
I am unable to install blackberry link on my windows 8 and this means that my computer cannot communicate with my device. It downloads the software but cannot for some reason install. I have tried the .NET 3.5 Framework option too, but still nothing. Can someone please help me show how to install blackberry link on my computer with win 8. I have tried the 6 and 7 versions of blackberry link. thanks.
- CrackBerry Master
03-06-13, 01:39 PM #109000 > 9800 > BB Z10 > 32GB PlayBook and now Passport glued to my person!
- 1,383 Posts
Well, it downloads just fine and the file gets extracted fine too. it is when it is about to start installing, that is when the InstallShield Wizard shows up, it doesn't go any further and the following message pops up.
Windows ® Installer. V 5.0.9200.16384
msiexec /Option <Required Parameter> [Optional Parameter]
</package | /i> <Product.msi>
Installs or configures a product
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Quiet mode, no user interaction
Unattended mode - progress bar only
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
Do not restart after the installation is complete
Prompts the user for restart if necessary
Always restart the computer after installation
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
Equivalent of /l* <LogFile>
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.
After i press ok, the blackberry logo disappears along with the installShield Wizard thing..
- 03-08-13, 10:50 AM #18
Download the file, do not run it from within IE. Make sure you are in Desktop mode (windows key+D). Open windows explore and go to your download folder, find the installer downloaded, right click on it and run as administrator. Does that work?
Posted via CB10
- 03-08-13, 11:27 AM #22
Thanks for getting back - I would try one last thing before I need to put this more into a private chat: Windows+D key into your desktop, Open File Explorer, right click on C: drive and click properties. Click on Disk Cleanup - don't start it immediately - put checkmarks in front of the Downloaded Program Files, Temporary Internet Files, Temporary Files (very important) and click OK. This will cleanout the Temp Folder under your username. What might have happened is that the extract of the ZIP file from BBRY will not allow for overwrite of existing files. In your installed programs Link or BB Desktop is not loaded is it? Or any older files for previously owned BB phones? So this really concludes the public help as otherwise we might get into a lengthy discussion on how to work Windows 8 and I am more than willing to help you out to my best abilities but for the sake of sanity please private mail me so we can dive a little deeper. Once the solution is found you can post the solution here.
- CrackBerry User
03-08-13, 11:30 AM #23
- 20 Posts
I have installed Blackberry Link on 3 different Windows 8 computers-no problems. It could be a problem with the Windows Installer-had a problem installing another program on Windows 8 and had to clean-up Windows installer on one of the computers which I downloaded from Microsoft web-site. I don't think this is a Blackberry Link problem at all-works fine with Windows 8.
Thanks again for getting back. I have tried the instructions provided by yourself, but the problem persist and is not going away. I have no idea as to where the problem might be, but the same encrypted msg pops up right after the installation wizard disappears. You can reach me at firstname.lastname@example.org and your help is very much appreciated.
03-08-13, 01:24 PM #25
- 2,621 Posts
Hopefully aelann can help you out. Sorry for your troubles, bizarre. I'm with those that think it's an issue with Windows 8, not Blackberry Link. I've had serveral permissions issues with Windows 8, I'm still figuring out how to turn off all the annoying features. It's close to Windows 7, but just different enough to drive me a bit batty. Once you figure out the problem and find the solution please post and share in case someone else has a similar issue. Good luck.
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