Cannot connect to Enterprise WPA
Just got my Z10 here at work where we use an Enterprise WPA2 WiFi network. Unfortunately it won't connect. It gets to "Attempt 1 of 3 - Associating" and eventually times out after about 1 minute with an error (generic "Connection attempt timed out"). I have full signal, and my Android phone connects in a few seconds.
The only way I could get through the first time setup was to create a wireless Hotspot on my other phone and connect to that.
Any ideas on how to find out the support for this?
Replying to my own post. From my networks people:
The presence of the Wi-Fi direct == enabled capability flag in the beacon frames for the SSID prevents the device associating. Removing the capability flag lets it associate and get an IP address.
Our kit is made by Cisco - not sure of the exact part numbers.
Last edited by nothin2seehere; 02-04-13 at 08:49 AM. Reason: Clarifying the fix.
- 02-04-13, 09:21 AM #5
Seems like you may have your culprit already - but I just created a WPA2 Enterprise setup myself and connected with a user/password fine. So I think it may be something specific to your setup rather than a general feature issue.
Update the thread, maybe others will have this problem...
I agree it is something to do with our config, but I doubt I'm going to be able to convince the team to change a setting on all the APs that might have negative consequences for other users.
No, I'm going to have to contact Blackberry and log a support call, and somehow avoid being told to turn it off and on again, reset to defaults, change password, try different users etc
- 02-08-13, 08:21 PM #11
If it's failing due to certificate checking because your company is using WPA-2 Enterprise with x.509 certificates, the proper way to get it working is to import your company's Radius server SSL certificate into the device, if your company is using an internal certificate authority. (If it were a traditional public CA, the certificate would be recognized automatically.)
In legacy BBOS, there were I believe 3 main ways to import an SSL cert: via a special function in Desktop Manager/Blackberry Desktop, via an LDAP server, or via an email message.
In BB10, there is a page in security settings where certificates can be imported, I don't have a detailed document but here is a page that shows a screenshot:
Import Certificates on the bb10 device - BlackBerry Support Community Forums
Here is what page 45 of the Z10 user guide says:
• If you use PEAP, EAP-TLS, EAP-FAST, or EAP-TTLS to connect to a Wi-Fi network, check that you installed the root
certificate for the certificate authority server that created the certificate for the authentication server. The root
certificate must be installed on your device before you can connect to the network. For more information, talk to your
• If you use EAP-TLS to connect to a Wi-Fi network, check that you installed your authentication certificate on your
device. The authentication certificate must be installed on your device before you can connect to the network. For
more information, talk to your administrator.
- 02-08-13, 08:52 PM #12
Here are some other links to discussions and documentation about importing SSL certs. The process seems to be similiar (perhaps not identical) to the one used on the Playbook:
Re: Self-signed Certificates - BlackBerry Support Community Forums
KB26515-How to import security certificates on the BlackBerry PlayBook
Security Certificates for Your BlackBerry PlayBook - For Dummies
- 02-09-13, 02:29 PM #13
Okay, I did some more checking. The instructions for personal laptops to connect to our network says to uncheck "Validate server certificate." I'm not going to get any help from our IT guys because they only support iPhones. My Playbook works in our network, but for the life of me, I can't remember what I did to get it to work (that was almost 2 years ago!).
The network is, as noted by Omnitech (thanks for your advice!), WPA2-Enterprise, subtype PEAP, inner link Auto. On my Playbook, I have no CA certificates or VPN profiles selected. It automatically obtains IP address and allow inter-access point handover.
On my 9800, I was able to disable certificate validation for this network, which then allowed me to connect to our work network.
In the grand scheme of things, I can live without a wifi connection on my phone at work, but it *would* be nice to have if I can figure it out (with some help from some very bright people here at Crackberry, of course!).
- 02-09-13, 07:44 PM #14
- 02-12-13, 08:40 PM #15
Got it figured out and was able to connect to the work wife today. I went back and dug deeper into the settings on my PlayBook and my 9800, kept playing and finally got it to work!
Thanks for the advice!
Posted using CrackBerry App on BB10
Friend just picked up a Q10. Connects to the wireless just fine. Still cannot get my Z10 connected even with the 10.1 firmware.
FYI, the certificates are not internally signed, but from a public CA.
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