1. luvsql's Avatar
    I have many work colleagues in my contact list with their mobile and work #s (plus extension). When I get a call from work to my 9900, it shows our company name and the number. However, when I receive the same call from work on the Z10 (same contact list) it pulls the name of the first contact that has this # in their contact card. This is a huge issue as our receptionist forwards calls to user's cell phones and no one really knows if it's work calling or that contact.

    Other than removing all the #s from all my contacts, how can this be fixed? It's fine on my 9900.
    03-20-13 11:10 AM
  2. Pirate_King's Avatar
    I wanna help but I just don't seem to understand. Hypothetically, are you saying this:

    Your company X has a number 1234
    Your colleague Jack has an extension of 222
    Your colleague Martha has an extension of 223

    And let's say Martha calls you from the company, all that is displayed on your Z10 is your company name "X" and then company number "1234" assuming she uses her extension or the available open outgoing line?


    Posted via CB10
    03-20-13 12:01 PM
  3. luvsql's Avatar
    My work number is 123-456-7890. Jack is on my phone and he has a mobile # and work number 123-456-7890 x 1234. Martha is also in my contact list with mobile and work #123-456-7890 x 7890. When I call from my landline at work (ie from 123-456-7890) to Jack or Martha on a 9900 device, the call shows our company name and 123-456-7890. When I call from my landline to these users when they have a Z10 device, it shows Jack 123-456-7890 x 1234. Our 9900s are activated on BESX and the Z10s on BDS.
    03-20-13 12:59 PM
  4. Pirate_King's Avatar
    I'm not much of a tech guy but I did some research to understand how BESX and BDS differ and couldn't come to a real conclusion to why you would be having the troubles with what's displayed on the phones as the callers. Knowing that BEDX cannot support Z10 and BDS outright cannot support OS7 at this juncture until BES 10 suite is out, did you try receiving calls to not enterprised BBs or other phones and what was displayed? Is it possible to configure BDS settings to that of BESX or is it mission impossible?

    Posted via CB10
    03-21-13 01:46 PM
  5. zotirinel's Avatar
    Hi, i have an bb z10 and i was transferred the contacts from my old bb 9860 with all my data backup. In "contacts" I can see all the contacts but when some person from the list calling me, the name is not show - only the number. after the call is finished in the call list appear also with the name. I checked and i have only one time the contacts in agenda. please tell me how to do to see who is calling me.
    03-29-13 04:04 AM
  6. Pirate_King's Avatar
    I had no such problems. Try unlinking the contacts

    Posted via CB10
    03-29-13 06:58 AM
  7. jamshadv's Avatar
    Did it solved??? How?

    I do have the same problem with my z10
    07-11-13 11:58 AM
  8. Bdot-1's Avatar
    Its cause it's linked together.. my z10 does this every time I reboot the phone. About 4 or 5 contacts out of 700. My contacts app is a mess and there's no fix.

    Solution is "coming soon"

    Posted via CB10
    07-11-13 07:33 PM
  9. fmb8's Avatar
    I have the same issue. I'm not waiting around for a fix, I just deleted the company number & only have their cell numbers. I can however one-up you with a similar issue. I have several contacts who work for the same company. In each of their contact cards I have their company name but when I get a call from any of them it always shows the same contact calling. NICE !!
    I posted several times about the contacts app because it is EXTREMELY important for BB to have the BEST contacts app, PERIOD. This is suppose to be the premium messaging / business device but there have been ZERO advancements in the contacts app. It's almost inexcusable!! This is exactly where the BB OS needs to outperform the competition without batting an eyelash & it simply does NOT. I'm mostly stating this because I know many of the issues we have on the forums eventually get across to Waterloo but the implementation of fixes is not happening fast enough. Many of these issues should not even exist. Keep moving BB.... FASTER !!!
    07-11-13 08:42 PM

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