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  • 1 Post By raremage
  1. RHDJEEZY's Avatar
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    Thread AuthorThread Author   #1  

    Default Brand New Z10. Need Help!

    Just got a brand new Z10.
    I wanted to do a security swipe because i made some phones, and adjusted some settings.
    so when I got home I wanted to transfer my BB9900 to my Z10 correctly all in one shot with no mistakes.
    I figured starting with a fresh brand new phone..AKA: no-phones no text-messages ,just a default phone would help.


    I went to Settings-> Security -> Security Wipe -> typed the word "blackberry"
    Phone restarted -> got a black-screen sayings "Security Wipe In Progress"
    I literally sat here and watched he same exact screen being displayed for over 20 minutes.
    I thought something was wrong, so i did a battery-pull.

    Now the phone turns on with a black-screen and a picture of a cell phone with arrows pointing towards a computer.
    My phone has been like this for the past 20 minutes.
    I did multiple battery-pulls on it already, nothing is helping.
    my screen is the same over and over again.
    Someone please give me some advice.
    Attached Thumbnails Attached Thumbnails Brand New Z10. Need Help!-photo.jpg  
  2. raremage's Avatar
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    #2  

    Default

    Just a guess, but step one would appear to be plug it in via USB connection to your computer.

    From there, I guess it depends on what happens when you plug it in. Crackberry posted an article on reloading the OS, that may be what happens next here. How to reload your BlackBerry 10 smartphone operating system | CrackBerry.com
    SDTRMG likes this.
  3. b320's Avatar
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    #3  

    Default

    Quote Originally Posted by RHDJEEZY View Post
    Someone please give me some advice.
    This is a *known* issue and the fix is well documented and *can* be performed with relative ease if you have a good Internet connection. Quoting from: Keyboard Freezes and a Fix.

    Quote Originally Posted by b320 View Post
    ... I prefer these instructions: KB33480-BlackBerry 10 smartphone does not boot and displays a Phone with USB icon after an interrupted Security Wipe

    There are also these that people also like: How to reload your BlackBerry 10 smartphone operating system | CrackBerry.com

    Both involve essentially the same reload process. The instructions directly from BlackBerry also suggest trying performing an OS reload using BlackBerry Link if the earlier process fails. I second that ...
    Let us know what happens either way.
  4. RHDJEEZY's Avatar
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    Thread AuthorThread Author   #4  

    Default

    this worked. thank you
  5. b320's Avatar
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    #5  

    Default

    Quote Originally Posted by RHDJEEZY View Post
    this worked. thank you
    You're welcome. Enjoy your BlackBerry Z10 smartphone.
  6. droggy66's Avatar
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    #6  

    Default

    transfer contacts over via bluetooth. It works great, thats whay I did with my 9900 and zed 10
  7. b320's Avatar
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    #7  

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    Quote Originally Posted by droggy66 View Post
    transfer contacts over via bluetooth. It works great, thats whay I did with my 9900 and zed 10
    Sorry but how does this relate to this topic of this thread or even the replies up-thread?
  8. droggy66's Avatar
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    199 Posts
    #8  

    Default Re: Brand New Z10. Need Help!

    Quote Originally Posted by RHDJEEZY View Post
    Just got a brand new Z10.
    I wanted to do a security swipe because i made some phones, and adjusted some settings.
    sent to Settings-> Security -> Security Wipe -> typed the word "blackberry"
    Phone restarted -> got a black-screen sayings "Security Wipe In Progress"
    I literally sat here and watched he same exact screen being displayed for over 20 minutes.
    I thought something was wrong, so i did a battery-pull.

    Now the phone turns on with a black-screen and a picture of a cell phone with arrows pointing towards a computer.
    My phone has been like this for the past 20 minutes.
    I did multiple battery-pulls on it already, nothing is helping.
    my screen is the same over and over again.
    Someone please give me some advice.
  9. droggy66's Avatar
    CrackBerry Abuser

    Posts
    199 Posts
    #9  

    Default Re: Brand New Z10. Need Help!

    Quote Originally Posted by RHDJEEZY View Post
    Just got a brand new Z10.
    I wanted to do a security swipe because i made some phones, and adjusted some settings.
    so when I got home I wanted to transfer my BB9900 to my Z10 correctly all in one shot with no mistakes.
    I figured starting with a fresh brand new phone..AKA: no-phones no text-messages ,just a default phone would help.


    I went to Settings-> Security -> Security Wipe -> typed the word "blackberry"
    Phone restarted -> got a black-screen sayings "Security Wipe In Progress"
    I literally sat here and watched he same exact screen being displayed for over 20 minutes.
    I thought something was wrong, so i did a battery-pull.

    Now the phone turns on with a black-screen and a picture of a cell phone with arrows pointing towards a computer.
    My phone has been like this for the past 20 minutes.
    I did multiple battery-pulls on it already, nothing is helping.
    my screen is the same over and over again.
    Someone please give me some advice.
  10. droggy66's Avatar
    CrackBerry Abuser

    Posts
    199 Posts
    #10  

    Default Re: Brand New Z10. Need Help!

    when I got home I wanted to transfer my BB9900 to my Z10 correctly all in one shot with no mistakes.
  11. b320's Avatar
    CrackBerry Addict

    Posts
    982 Posts
    #11  

    Default

    Quote Originally Posted by droggy66 View Post
    transfer contacts over via bluetooth. It works great, thats whay I did with my 9900 and zed 10
    Quote Originally Posted by b320 View Post
    Sorry but how does this relate to this topic of this thread or even the replies up-thread?
    Quote Originally Posted by droggy66 View Post
    when I got home I wanted to transfer my BB9900 to my Z10 correctly all in one shot with no mistakes.
    I received a private message from you and it appears to relate to this thread:

    that's why jackass
    when I got home I wanted to transfer my BB9900 to my Z10 correctly all in one shot with no mistakes.
    From: droggy66
    February 14, 2013
    Are you still having an issue with transferring contacts?

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