1. x_lauren_w_x's Avatar
    This is the second Z10 I have had with this problem. My first Z10 I had for 6weeks and a blue screen appeared with a steady red light, the phone never turned back on and the people in Tmobile had no clue what happened to the phone. I have now had this replacement Z10 for about 4/5 weeks now (after paying �25 on my insurance for it) and the blue screen has appeared 6 times today and keeps restarting. I only really use my blackberry for the bbm and whatsapp and photo's so have no other apps installed so I have no idea why this keeps happening, has anyone else had this problem? I have just backed up my phone but was unable to update my blackberry link so I can restore my contacts (yet another problem with blackberry) so I was wondering if there were any solutions I can try before restoring the device and losing my contacts? I am worried that if I don't do something now then the handset will completely brake like before, and I don't really want to pay another �25 for a replacement handset again for the same problem to reoccur!! Any help will be much appreciated
    09-22-13 02:59 PM
  2. Atentozedten's Avatar
    By any chance are you using a generic charger? If yes your Z is a about to die...yep no life. I have gone through 3 Zs so far with the same symptoms..mainly the blue screen. Stop using the generic car charger.

    Posted via CB10
    09-22-13 03:01 PM
  3. x_lauren_w_x's Avatar
    I've been using the charger that came with my Z10, and don't have an in car charger
    09-22-13 03:09 PM
  4. calicocat2010's Avatar
    It took me four replacement phones until I called it quits. Same issue and to add with the Blue Screen of Death...ON every replacement I got.

    Good luck

    Sent from my SAMSUNG-SGH-I337 using CB Forums mobile app
    09-22-13 03:20 PM
  5. FF22's Avatar
    Using it in harsh conditions?

    Have you searched for similar problems in the threads. I'm new to the z10 and so don't have residual knowledge of such problems.
    09-22-13 04:07 PM

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