[sumayya1999]

i did the security wipe today as my z10 wudnt let me call,text the speaker doesnt work my bbm or browser doesnt work and whe i did the security wipe the shredder sign has been there for about 5 hours now is this normal? if not what should i do?

please let me know, thanks

[FrankIAm]

Keep waiting

C0001BBF0 - BlackBerry 10 help channel.

[TOfinest]

Keep waiting

[tryfe]

It can take forever sometimes. When the screen is black, it's either done or the battery died because you didn't leave it plugged in..lol

[chiphazard]

Mine took 7 hours total. It turned off when finished.

BlackBerry Since 2006. BB Z10,10.2 Official. Rogers Halifax, NS

[sumayya1999]

so when it goes black i press the power button?

[Carjackd]

Ya, hit your power button to boot it back up, and that could take a bit too.

Posted via the best Keyboard in Existence my Mo Fo Z10

[gebco]

I just did a security wipe as I was exchanging my Z for another. The wipe took about 2.5 hours. I hear you can quicken the process if you delete apps first.
The update on the new phone to 10.2 took about 1.5- 2 hours or so as well.

Posted via CB10

[eyecrispy]

Wow. 5 hours seems excessive. Mine will go for 45min-1hr.

SQN100-1 10.2.0.1791

[KemKev]

I just did a security wipe as I was exchanging my Z for another. The wipe took about 2.5 hours. I hear you can quicken the process if you delete apps first.
The update on the new phone to 10.2 took about 1.5- 2 hours or so as well.

Without any app deletion, mine is usually done in about 30 mins.

[elmit22]

last time i did mine took abaout 5 hours.
i found the best way to clear your Z10 i through BBProtect, put your Z10 password in wrong 10 times and it wipes the phone in about 30-45 mins marvelous

[Carjackd]

Without any app deletion, mine is usually done in about 30 mins.

Same here about 30 minutes

Posted via the best Keyboard in Existence my Mo Fo Z10

[sumayya1999]

it has been about 18 hours now and it is stillshowing the shredder sign and i've heard if i remove the battery in the process my phone will get bricked shall i take it to the shop?

[umang18_d1]

I advice don't remove the battery at all...
And hope the phone is on charge...
Try holding the power button

Posted via CB10

[sumayya1999]

it is on charge, and when i long press the power button the screen goes black and shows the red light and then say blackberry on the screen and then shows the shredder again

[umang18_d1]

Weird... if your piece is in warranty then go to service centre...
Actually my conscious says pulling of battery should work.. but i can't suggest you that


Posted via CB10

[MADBRADNYC]

If you have a current backup, I would say that if it still hasn't finished the process at the time of this post, you should just pull the battery and attempt to restart the reload process of the OS as if it is a bricked device. From your description, the device was basically useless anyway, so ending the process couldn't do any further harm, IMO. I'm assuming you created a backup prior to starting any on-device wipe process anyway so you should be good. Having a full backup is key.

Others may disagree for one reason or another, but that is the nature of forums with almost 3 million members. Everyone will not have the same opinion. I personally would not wait 18-20 hours for a process that is known to take an hour generally depending on how much data there is to wipe. You could also take the opportunity to upgrade your OS if so inclined, and restore your backup.

Good Luck.

[eyecrispy]

If you have a current backup, I would say that if it still hasn't finished the process at the time of this post, you should just pull the battery and attempt to restart the reload process of the OS as if it is a bricked device. From your description, the device was basically useless anyway, so ending the process couldn't do any further harm, IMO. I'm assuming you created a backup prior to starting any on-device wipe process anyway so you should be good. Having a full backup is key.

Others may disagree for one reason or another, but that is the nature of forums with almost 3 million members. Everyone will not have the same opinion. I personally would not wait 18-20 hours for a process that is known to take an hour generally depending on how much data there is to wipe. You could also take the opportunity to upgrade your OS if so inclined, and restore your backup.

Good Luck.

I tend to agree with MAD. I am adventurous so would've pulled the battery long ago. But again, it's your device and your comfort level.

SQN100-1 10.2.0.1791

[FrankIAm]

I hope you do have a backup.
Just for the record, how much data did you have?

[Undbiter65]

Yeah way too long. Something went wrong with it. Mine last no more than 45 mins. Hope everything works out for you OP.

"If you can't soar with the eagles then don't fly with the flock!" (BBM#18)