[meltbox360]

Didn't know which forum to out this in since it's a general device thing but I really think BlackBerry should consider going to a direct warranty system. They did it with the wife playbooks and when I had to get mine fixed the whole process was awesome.

It's just that now every time I consider buying another BlackBerry phone I always have to worry about someone actually honoring a warranty. If BlackBerry did it consumers would have one less thing to worry about and a guaranteed baseline experience if something did go wrong.

I know they're going back to their roots of business but can they really afford to entirely scrap consumer concerns? The business market is BYOD now and therefore essentially consumer.

Posted via CB10

[hamsterwheel]

I do agree, they need a better warranty service for sure.