Blackberry protect not working!
I have had this issue since day 1 of my Z10, Blackberry cannot seem to work out what the issue is.
Blackberry Protect simply does not work at all, even tho it is turned on in the phone, the website does not show my device, just blank with how to add device.
Everything else with my BBID works fine and i even have a replacement Z10 with a new pin, and still the same, so it seems its an internal issue at Blackberry!
I am almost at the point where i will just setup a new BBID and wipe the phone, all data i can restore, the only thing i cannot think of is how to move my BBM contacts from the old ID to the new ID.
So if anyone can help with either A) the protect issue or B) how i can move my BBM contacts that would be great!
Yes thats enabled! still no luck, i sent log files from the device to Blackberry and they can see there is some kind of issue with my phone trying to login to the protect service, but they have been scratching their heads for over 2 weeks!
- 02-24-2013, 09:41 AM #6
Slightly off topic/comment:
Ppl have been having issues with transferring contacts & things to the Z10 from others BB's. Doesn't BB Protect do it anymore?
It always did when I needed it to on all my BB's.
- CrackBerry Abuser
02-24-2013, 11:04 AM #11
- 467 Posts
I think BlackBerry Protect is flakey at best.. when I first set my device up it worked fine, found the device, made that great alarm sound.. now it doesn't work at all, gets the location wrong, the alarm never reaches the phone.
It needs work thats for sure.- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Z10 Away! - Feel free to thank or like any post* that has helped (or hindered)
*My postings & comments are my opinion alone, and are not representative of any other company or organisation.
- CrackBerry Genius
02-24-2013, 11:11 AM #12
- 1,639 Posts
I just checked my BlackBerry Protect on my Z10. It is "On".
I also logged onto protect.blackberry.com using my BlackBerry ID and it quickly determined the location here in Puerto Vallarta with a detailed map. I also used the "make a sound" feature and it worked.
So, BB PROTECT is working fine on the Z10. If yours isn't working, call your phone provider for support and they can replace your unit if it is defective.
Posted via CB10Patrick from Calgary
Z10 STL100-3, OS version 10.2.1.2141
PB 64 GB, OS version 18.104.22.1686
- 02-24-2013, 12:13 PM #15
Mine was deactivating but hasn't since I reloaded the OS. Not saying that's a definitive fix but rather was the case for me. I was having others issues...many I credit to side loading but again...that's just me.
Posted via CB10
- 02-24-2013, 03:28 PM #17
Yes. The latest update for Link brought the ability to reload the OS under Windows and MAC. It wasn't the smoothest process under Windows but maybe the mac version will be better. Remember you can always do a security wipe too just be sure to let it finish on its own regardless of how long it takes. Backup your data too prior to.
Posted via CB10
- 02-24-2013, 05:51 PM #19
The GPS tracking must be set to ON. The permissions must also be set to allow. Also, the Blackberry ID must be first properly set up.
If Blackberry ID has been set up, and it is failing to respond. This has to be fixed.
There is a bug with the OS where it can dissable Blackberry ID. The best fix I know of is to re-install the OS. If you have to re-install the OS it would be good if you backed up your phone.Jerry G.
- CrackBerry Abuser
02-26-2013, 08:14 AM #23
- 240 Posts
Sorry. Can't help. BlackBerry Protect works just fine for me also. Location, mapping, etc...works as it should. Hope you're able to fix it. Good luck.Device: Z10 (10.2.1...something or other)
Tablet: 16GB iPad mini, 32GB Playbook
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