BIS Hosted Email (.net) - Get Your Free Forwarding for 1 Year
To everyone who has raised the issue of losing your BIS-hosted email address (such as firstname.lastname@example.org), BlackBerry now supports forwarding of your previous BIS hosted address (again, only the .net or .com BlackBerry addresses), so that you don't lose access immediately and have time to migrate to a new email address.
Instructions are here:
KB33260-BlackBerry (hosted) email address forwarding for BlackBerry 10
Forwarding is currently available for hosted .net addresses on Canadian and select European providers. Correction: all official launch carriers (in Canada, Europe, the Middle East and Africa) appear to be supported.
The article doesn't state support for any US carriers right now but the following URLs appear to be active and the system appears to be functioning (for those lucky ones who have a Z10 in the United States):
Last edited by b320; 02-10-13 at 01:55 AM. Reason: add information for US carriers, even more carrier links
- 02-10-13, 04:34 AM #5
I have been wanting to move away from my carrier for some time but I was worried about losing my email account with them. So can I now forward my email to gmail and move to a different carrier? Will I still receive forwarded emails for one year? I am not moving to BB10 btw.
- CrackBerry Abuser
02-11-13, 06:17 PM #10
- 143 Posts
Here's a little problem however, if you followed the instructions to change your BB ID to another email address while using Blackberry Link, you've effectively erased your blackberry.net account and I don't see any way to enable that forwarding. BIG problem, if you ask me.
The "username" requested on the configuration page is NOT your BlackBerry ID but rather the prefix from your old BlackBerry Hosted email address (i.e. what comes before the @ symbol). You should still be able to setup forwarding *provided* you know your username and your old BIS password.The username is indeed your old BlackBerry hosted email address.
Solution is posted below.
Last edited by b320; 02-13-13 at 01:32 AM. Reason: corrections, fixes
- 02-13-13, 01:13 AM #14
Last edited by Rootbrian; 02-13-13 at 01:14 AM. Reason: Typo
Last edited by b320; 02-13-13 at 01:30 AM. Reason: first word was misleading
1. Regain your BIS account and setup forwarding "on your own."
a) Reactivate your old BlackBerry on BIS. Do NOT use your new BlackBerry ID that you're using on your BlackBerry 10 device. You *can* use the SIM card (temporarily) from your Z10.
b) Access the BIS site for your carrier using your old BIS credentials (this time you *are* using only the username, not the whole email address) and perform a device switch. Verify that your BlackBerry hosted address is still there.
c) Use the forwarding site and set up forwarding. Verify that it works.
d) Return your SIM card to your Z10, getting rid of BIS if you need to.
2. File a ticket to request BlackBerry to setup forwarding (not "on your own") by calling your carrier and explaining the problem to a tech support person. Politely insist that a support ticket ("incident report") be filed with BlackBerry. Refer to the KB in the original post.
Whether either of these options is worth it depends on how much you value your old BlackBerry hosted address and how much you need the forwarding.
- 02-13-13, 02:01 AM #17
- CrackBerry User
02-16-13, 03:45 PM #18
- 31 Posts
When you get to that carrier transfer page it ask for your @bell.blackberry.net adress, that's fine I've got that. But then it asks for a password for it... I don't remember ever having one setup. I've tried my BB ID and my BIS password without success and don't really want to try more since you have 10 chances before it locks you out... Am I just not remembering something obvious here? Any sugestions?
I don't want to invest too much time into this since the only emails I was getting in that account were BlackBerry's one and a golf club newsletter... So what I ended up doing is logging into my BIS and setup auto-fwd to my main account from there. Testing it I get 2 emails, one Failed Delivery Status Notification that my email didn't reach the BB handset and the test email I sent. I guess it will do...
And I did change my BB ID email from the @bell.blackberry.net to my normal email account, that went well.
- 04-28-13, 02:18 PM #19
Does anyone know how to un forward the BIS email. I went back to my 9930 and I have not been able to find a way to stop the email from forwarding? Any suggestions on how to do this? The Verizon reps could not help.
- CrackBerry Newbie
01-06-14, 01:51 PM #22
- 3 Posts
Setup the forwarding and it worked fine until recently. Now Rogers indicates that the email@example.com account has been deleted by Blackberry????? Forwarding was promised for 1 year, but has only been 4 months. Did this service end on Jan 1, 2014????
- 09-26-14, 04:31 PM #24
I've got forwarding from att.blackberry.net set up and working as of this week. Not the BIS forwarding, the 1-year free carrier forwarding.
Here's my question: if I port out the number on the BIS device to another carrier, will the att.blackberry.net email continue to forward?
- 09-26-14, 04:37 PM #25
I just set up the 1-year forwarding for att.blackberry.net using the above links. If I port the number that the BIS account phone was using to another carrier, will the forwarding continue to work, or do you have to maintain service for the original line at the original carrier? Does anyone know?
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