Big Mistake Upgrading

**tbo799** · 02-07-2013, 02:52 AM

I previously owned an 8520 & was waiting for the Z10 to arrive in the UK I upgraded and was happy to get my new Z10 I am with 02 and was with them when I had my old Blackberry I set my Z10 up and started to play about getting to know the layout ect ... Once I got the hang of this I was BBM my friends to inform them of how I was enjoying using my new phone But this was quickly killed when I logged into my 02 account and found out I have been charged for using BBM and its features After an extensive row with 02 telling Im baffled on the fact that I never got huge bills for using BBM on my 8520. 02 replied well I should of ... Im gutted as I have friends and family on BBM and looks like I will be texting them from now on as I have unlimited texts

**SneakySnufflez** · 02-07-2013, 03:03 AM

What kind of tariff are you on?

**omega supreme** · 02-07-2013, 03:23 AM

Your title suggest that you were disappointed with the z10 when in fact you are disappointed with your carrier that they realized THEIR mistake for not charging you before...couldn't you just switch carriers? Anyhow, good luck.

**DaNii1985** · 02-07-2013, 03:27 AM

I am on O2 and had BB services activated for 9900. Have you ever paid for BB services in past? If you have Internet allowance includes in your monthly tariff than they cannot charge you for BBM separately.

**Whyareallthegoodnamestaken** · 02-07-2013, 03:37 AM

There's no BIS on BB10. I was told in carphone warehouse though that BBM wouldn't be included in my gb cap (as in I would neither be charged for it, nor suffer a decrease in mb left). This is on an Orange tariff.

**dr0800** · 02-07-2013, 03:42 AM

I think the problem is that BBM was integrated with your BIS subscription. That no longer holds with the Z10. Any time you use BBM it will count to your total data allowance. Have you tried using BBM over wifi?

**Bold_until_Hybrid_Comes** · 02-07-2013, 03:49 AM

How can we help you? 1 post. Signed up after you aren't a blackberry user anymore.

**Oscar_E** · 02-07-2013, 04:06 AM

pretty misunderstanding your title, your carrier bills you for BBM messaging ? why don't you get an internet full plan then ?

**amjass12** · 02-07-2013, 04:13 AM

yh with the lack of BIS, using wifi wherever you can get it is essential in my opinion.. especially if you are on a lower data limit.. on my 9900, i had 500 mb of data and used about 10 per month, even with really high internet usage...the new z10 eats data normally now and i have to use wifi as much as i can... i didnt know data could be used so quickly!

**Whyareallthegoodnamestaken** · 02-07-2013, 05:41 AM

Originally Posted by amjass12

yh with the lack of BIS, using wifi wherever you can get it is essential in my opinion.. especially if you are on a lower data limit.. on my 9900, i had 500 mb of data and used about 10 per month, even with really high internet usage...the new z10 eats data normally now and i have to use wifi as much as i can... i didnt know data could be used so quickly!

It depends on usage patterns, of course. But i've only used 5mb so far since Saturday. But I try to only use the internet when I'm at home on wifi. I rarely do anything that requires data use out and about. It's not exactly a solution, I know, but you could try a similar approach if you have cap overruns and charges frequently as aresult of using the z10. What kinds of stuff do you do on it that uses data when away from wifi?